@lethalsniper wrote:
I really don’t care about other features just care about better latency/ ping times and from what hear its better then the coda
I don't have any major issues with the XB6-T these days but I think that this has more to do with my line conditions and loads on my local node than anything else. Check out results from ping tests that I posted in another thread. All were with the same XB6. (The horrible stats were from months ago.) I'm still getting variance in performance day to day, and this is partially due to the higher temperatures causing a higher rate of uncorrectable codeword errors; i.e. packet loss. Latency and jitter will also vary with the time of day, depending on network loads.
One benefit with the XB6 is that "Gateway > Connection > Rogers Network" displays stats for Unerrored, Correctable and Uncorrectable Codewords. If you have problems with your connection, you will be able to see more information about your signals and error stats than what you can now with the Hitron CODA.
@lethalsniper what router are you using at the moment and can you confirm that you're on a gigabit plan?
Weren't you using a router previously? Thinking aloud here, if you have a router on hand, have a look at the openwrt site to determine if they have a firmware build available for your router. If so, load openwrt and set it to use SQM Cake for que discipline, specifically Best Effort, which treats all data types fairly. Set for Best Effort, Cake is concerned solely with que management, ignoring the data type classification.
Cake is the latest iteration of que management and it should allow router uses to run 300 Mb/s.
Fwiw, any gamer should be reading que management info to determine if it might be of some assistance. Here's the openwrt site:
Here's the page for the Smart Que Management:
https://openwrt.org/docs/guide-user/network/traffic-shaping/sqm-details
Fwiw, a Cake implementation was developed for Merlin's Asuswrt and that has come along rather quickly over the last couple of weeks. As Cake is math intensive, its resulting in lower max speeds, which are in the order of 300 Mb/s, so, if you have a router on hand, perhaps this might be worth considering. Users have commented on the lower latency running Cake, no doubt due to Cakes management of both incoming and outgoing data.
Aren't you looking at moving? I though I had read that in a previous post?
If I remember correctly, you're running the CODA-4582 which is an Intel Puma 7 modem. If you run single protocol tests with both Intel Puma 7 and Broadcom BCM-3390 modems, you would be very hard pressed to determine which modem was which by looking at the test plots. They are very close in terms of their individual protocol performance. If you run a multi-protocol test, there are differences between the two modems, but, those differences might be easily explainable by looking the que discipline that each modem uses. There are different que disciplines that are available within Linux, so, it would be interesting to know what Intel and Broadcom use for their modem que disciplines.
Nope, no idea. Personal opinion, I'd stick with the Puma 7 CODA-4582. No company, from Intel to the various manufacturers, to the ISPs have proven that the updates that Intel produced have finally put the Puma 6 latency and DOS issues to bed. I've never seen any test plots from any company or individual that would finally prove that all the past issues are resolved. So, despite the updates that have been rolled out, I can't honestly recommend a Puma 6 modem to anyone at this point. There might not be any thing wrong at this point in time, but, the general public is in the dark, as usual. As usual, its up to the end users to test the modems themselves to make that determination. The end users shouldn't have to do that.
@lethalsniper wrote:
Okay thanks. Yea I’m on the white coda modem ... any idea why they would recommend me to switch back to the rocket modem ? It’s a puma 6 are they better then the coda when it comes down to gaming which one will give me the best ping times / Or latency? Have they improved the rocket modem firmwares
I have no idea why anyone would recommend any modem/gateway with a Puma 6 chipset. Yes, Intel has made some progress to address the chipset's inherent design flaws through firmware updates but it is still basically like putting lipstick on a pig.
@Datalink wrote:
I've never seen any test plots from any company or individual that would finally prove that all the past issues are resolved. So, despite the updates that have been rolled out, I can't honestly recommend a Puma 6 modem to anyone at this point. There might not be any thing wrong at this point in time, but, the general public is in the dark, as usual. As usual, its up to the end users to test the modems themselves to make that determination. The end users shouldn't have to do that.
I think that the Puma 6 fixes have reached a point where the "average user" will not notice any issues. However, if I was a gamer, I would still avoid it and stick with a newer, faster modem/gateway based on a newer, better chipset.
Hello, @zRa.
Thank you for posting the Downstream, OFDM and Upstream signal levels; high pings can impede online gaming experience.
The signal strength for OFDM and Upstream looks good, besides online gaming, have you noticed ping spikes in any other application?
Can you please follow the Internet Knowledge Base article Troubleshooting Latency (Wired Devices) and post the ping & traceroute results to google.com and your gaming server? The results can help us to isolate the issue.
Regards,
RogersMoin
Hi,
I'm in Ottawa (K2J) and for the last 2 months everyday I hear my kids complaining about internet connection when they are gaming online (fortnite and minecraft). Both PCs are wired connected using Gb cables. They get disconnected from their online gaming servers. Regular browsing, downloading and watching netflix seems to be fine. I'm using modem in the bridge mode connected with an Asus 1900p router running latest Merlin's fw. I run some simple ping tests to check for packet loss, but I haven't seen anything. I've tried rebooting CODA modem (7.1.1.32 fw) and my router without much luck. My kids think they need to buy new PCs to fix this problem. Can someone please check my current CODA stats and tell me if they look ok. Also please let me know if I can conduct any tests to troubleshoot this problem.
EDIT: adding some tests results.
ping -n 50 www.google.com
Ping statistics for 172.217.1.4:
Packets: Sent = 50, Received = 50, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
Minimum = 13ms, Maximum = 24ms, Average = 16ms
Tracing route to www.google.com [172.217.1.4]
over a maximum of 30 hops:
1 <1 ms <1 ms <1 ms 192.168.1.1
2 14 ms 12 ms 11 ms 174.xxx.xxx.x
3 12 ms 12 ms 17 ms 24.156.158.213
4 11 ms 12 ms 18 ms 209.148.236.173
5 19 ms 34 ms 18 ms 69.63.248.74
6 29 ms 21 ms 18 ms 209.148.235.18
7 29 ms 22 ms 22 ms 72.14.209.126
8 27 ms 31 ms 21 ms 172.253.72.7
9 34 ms 20 ms 18 ms 216.239.35.235
10 20 ms 22 ms 16 ms iad23s25-in-f4.1e100.net [172.217.1.4]
Trace complete.
BTW: my house is 12 yrs old, could it be outside cable / connector issue?
Thank you in advance 🙂
Hello and welcome @amd7674!
Thank you for providing us with these diagnostics.
After reviewing them, I would like to run some additional tests for you. Please PM us @CommunityHelps for further assistance.
If you're not familiar with our PMing process, you can find instructions here.
Regards,
RogersCorey
@kpaddle wrote:
I have been having constant ping spikes on my ignite gigabit connection for a while now (over 1000 ping on some occasions) and I average around 300-400mbps when running speed tests on ethernet.
I am running my Technicolor CGM4140COM in bridge mode connected to a pfsense router (dual core 4 thread i3 with 8GB RAM) and a tp-link gigabit switch. I have tried connecting direct to the Rogers gateway with the same results.
Welcome to the Community!
Your Downstream signal levels actually look pretty normal but they only tell part of the picture. If the Rogers network is introducing latency, it could be happening in the "CMTS router"... and nothing out of the ordinary would show up on your downstream or upstream signal levels, error stats, or in the modem's Events log. You would need to perform additional tests to localize where latency spikes and/or packet loss is occurring and those tests would also need to rule out anything on your side as the cause.
I don't use pfSense and I certainly don't mean to bash it in any way. However, if you search the Internet for pfsense "ping spikes" , you will get a bunch of hits where other users are describing pretty much the same issue that you are seeing, including the 1000 ms ping spikes.
You mentioned that the performance issues also occur with a direct connection to the Rogers modem. In that case, I would take your XB6 out of bridge mode, connect a computer directly over Ethernet, run your tests to confirm that the performance issues still reproduce consistently, and contact Rogers Tech Support to report the problem. Get them to check the signal levels to your modem, noise levels in your area, check the loads on your local node, and check for other possible problems affecting your area. You can also send a private message to @CommunityHelps to report the problem and ask them to investigate and open a ticket on your behalf.
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