Brutal latency/ping Recently

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I've Been Here Awhile
Posts: 3

Re: Brutal latency/ping Recently

High latency 2nd hop

 

Hi, over the past 5-6 months I've been experiencing really high jitter especially during the day. I have a wired connection and a hitron CGN3 CODA-4582U, I've had multiple technicians come to visit, and rogers has sent me a new modem as well(it was scratched up and didn't even work upon arrival), the issue is a lot less noticeable at night as well.

 
 
 
 
 

319b9fb19dcd87dbbd01d64a6e27fd67

As you can see, the latency is really high in the second hop. I get the same results on any device in my home, and it's not exclusive to ping plotter, I've been trying to fix this issue for a while now. Any help would be greatly appreciated.

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Moderator
Moderator
Posts: 878

Re: Brutal latency/ping Recently

Hello, @ekamins

 

Thanks so much for posting your concerns in our Community. I know how frustrating it is trying to game online when you are dealing with latency issues, it can really ruin the experience.

 

We have been tracking these types of issues and escalating them to our networking teams to investigate what is happening and find a solution. Please send a private message to @CommunityHelps so we can gather your info and get started. Not familiar with our private messaging system? No worries, Click Here.

 

We look forward to hearing from you soon.

 

RogersTony

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I'm an Enthusiast
Posts: 929

Re: Brutal latency/ping Recently

Really? I have sent a private message 3 weeks to a month ago with it not being resolved yet which it’s a joke .. and I’m sure there are people here who waiting longer .. you guys at Rogers need to get your act together that’s all I read from u guys the same response over and over with still no improvements.. I think it’s time to contact the ombudsman of Rogers @RogersTony
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Resident Expert
Resident Expert
Posts: 847

Re: Brutal latency/ping Recently

Over the last few days, I've been seeing a bit more jitter (so something appears to have changed again) but I also haven't seen ping RTTs spike above 65 ms either.