I fixed my lag spikes / packet loss problem and want to share my solution:
Background: I was experiencing major lag spikes, to the point of not being able to stream games like many here. I used https://testmy.net/latency?testALL=1 to confirm my suspicions that there were major problems, and then checked DOCSIS where my signal strength was acceptable (highest was -8ish). My trace to the modem was fine with no packet loss so it wasn't a problem with my ethernet cable, but my ping to my trace second hop IP had 7-12% packet loss. This of course affected my ping result to Rogers DNS. I tinkered around with the splitter thinking that was the problem, and in the process I unscrewed both the main coaxial cable and the one to the modem. Noticed the main cable's pin was a bit bent but didn't think much about it since internet and TV seem to be generally ok. I eventually re-screwed both cables into their original locations and made sure to do it tightly as per habit. Lo and behold, no more packet loss. Turned out it was a cable issue.
TD;LR - unscrew and re-screw your coaxial cables tightly. Check if the pins are bent. Could be a bad connection. Hope this helps someone out there.
I appreciate the insight, but coax cables that have been plugged in for decades don't often get bent for no reason. Also, most of us have dealt with at least 3 or 4 tech visits, and unless Rogers only hires incompetent buffoon contractors, they probably would have noticed something as minute as a bent coax pin.
I've had tech support come in as well for this problem and a bad connection was never caught. I thought to try and see what I could do myself before calling Rogers again to send another tech in. Checking if the cables are ok doesn't take long and is a step that ppl might not normally think about. Doing so saved me a lot of headache and might help someone else too. After having a bunch of techs in, checking signals/ping etc, the solution could be one that everyone (even Rogers techs...) missed. Gotta try every route of resolution.
I have now had months of connections going from decent (still not what they were a few months ago) to terrible, flicking on and off, back and forth. Techs have visited. Ping is awful. Rogers tells me everything is good on their end.
I am having issues with my internet. I have a coda hiltron modem, my plan is 350 down/ 20up. For the last few months I have been having issues with stutter and rubber banding in games mainly call of duty and cs go, my ping to the servers remains fairly low between 30-50ms however I still stutter. When I run speed tests my download and upload remain normal however the jitter ranges from 10-30+, I have to assume this is the issue, could this be an over saturation of Roger's customer's in my area, as bell fibre is not available in my area, or a problem with my modem/ internet lines? If I hotspot internet from my phone to my pc the games run smooth, no lag or jitter so I have determined the problem is with my ISP however I'm not sure how to resolve it. Any help would be appreciated or is anyone else having similar issues?
If there is any additional information needed from my end please let me know.
Could be any of the above.
Are you able to log into the modem itself and get the signal levels?
That will at least narrow down if its something more direct at the house.
Beyond that.. yes, could be an over saturation of more people on, etc..
I normally where I am can get OVER the 500mbps of my plan on regular speed tests during the day. Now struggle to pull 400? But there is a lot more people home. (and same situation, a lot of rogers subscribers, as bell only does 10mbps dsl here)
Could be even outside that though.. one of the more local nodes, etc.. having issues, or same thing over saturated.
Only way to really test that is.. you would need to see, for those games, where the servers are, and do some trace routes between you and that end point. That should see if/where the problem lays. Could be something even outside of rogers themselves and between rogers and the end server location.
Hi here are my levels, Do any of these stand out to you as being bad? I assume it needs to be on Rogers end because when using my hotspot off my phone I get no Packet loss/ Jitter and the games run smooth
|Port ID||Frequency (MHz)||Modulation||Signal strength (dBmV)||Channel ID||Signal noise ratio (dB)|
|Receiver||FFT type||Subcarr 0 Frequency(MHz)||PLC locked||NCP locked||MDC1 locked||PLC power(dBmv)|
|Port ID||Frequency (MHz)||Modulation||Signal strength (dBmV)||Channel ID||Bandwidth|
|1||25300000||ATDMA - 64QAM||47.750||6||3200000|
|2||36996000||ATDMA - 64QAM||45.750||8||6400000|
|3||30596000||ATDMA - 64QAM||45.250||7||6400000|
|4||22100000||ATDMA - 64QAM||47.750||5||3200000|
|Channel Index||State||lin Digital Att||Digital Att||BW (sc's*fft)||Report Power||Report Power1_6||FFT Size|
I'm also having the same issue. Lots of jitter on the line and high ping spikes making gaming unplayable. I've had two Roger's techs to the house, changed the modem, only to tell me everything looks fine and the signal is good.
Working from home is becoming extremely frustrating with the current state of Rogers..
VPNs disconnect due to the high latency/packetloss , SIP calls are impossible given the latency , RDP sessions are laggy and freeze.
I am finding myself working off my hotspot .. no issues once I am on LTE. This is getting really out of control.