Brutal latency/ping Recently

[darlingwind]

I fixed my lag spikes / packet loss problem and want to share my solution:

Background: I was experiencing major lag spikes, to the point of not being able to stream games like many here. I used https://testmy.net/latency?testALL=1 to confirm my suspicions that there were major problems, and then checked DOCSIS where my signal strength was acceptable (highest was -8ish). My trace to the modem was fine with no packet loss so it wasn't a problem with my ethernet cable, but my ping to my trace second hop IP had 7-12% packet loss. This of course affected my ping result to Rogers DNS. I tinkered around with the splitter thinking that was the problem, and in the process I unscrewed both the main coaxial cable and the one to the modem. Noticed the main cable's pin was a bit bent but didn't think much about it since internet and TV seem to be generally ok. I eventually re-screwed both cables into their original locations and made sure to do it tightly as per habit.  Lo and behold, no more packet loss. Turned out it was a cable issue. 

TD;LR - unscrew and re-screw your coaxial cables tightly. Check if the pins are bent. Could be a bad connection. Hope this helps someone out there.

[herrshaun]

I appreciate the insight, but coax cables that have been plugged in for decades don't often get bent for no reason. Also, most of us have dealt with at least 3 or 4 tech visits, and unless Rogers only hires incompetent buffoon contractors, they probably would have noticed something as minute as a bent coax pin.

[darlingwind]

I've had tech support come in as well for this problem and a bad connection was never caught. I thought to try and see what I could do myself before calling Rogers again to send another tech in. Checking if the cables are ok doesn't take long and is a step that ppl might not normally think about. Doing so saved me a lot of headache and might help someone else too. After having a bunch of techs in, checking signals/ping etc, the solution could be one that everyone (even Rogers techs...) missed. Gotta try every route of resolution.

[super_robot]

While your issue might be “resolved” with the steps you describe, it isn’t the least relevant to the problem experienced and laid out in this thread.

The issue is on Rogers’ network and nothing you’ve done to your coax cable could change anything. The latency/packetloss, speed bottlenecks are out of your control...

[GR4230543]

I have now had months of connections going from decent (still not what they were a few months ago) to terrible, flicking on and off, back and forth. Techs have visited. Ping is awful. Rogers tells me everything is good on their end.

[Marando]

Hi

I am having issues with my internet. I have a coda hiltron modem, my plan is 350 down/ 20up. For the last few months I have been having issues with stutter and rubber banding in games mainly call of duty and cs go, my ping to the servers remains fairly low between 30-50ms however I still stutter. When I run speed tests my download and upload remain normal however the jitter ranges from 10-30+, I have to assume this is the issue, could this be an over saturation of Roger's customer's in my area, as bell fibre is not available in my area, or a problem with my modem/ internet lines? If I hotspot internet from my phone to my pc the games run smooth, no lag or jitter so I have determined the problem is with my ISP however I'm not sure how to resolve it. Any help would be appreciated or is anyone else having similar issues?

If there is any additional information needed from my end please let me know.

[Gdkitty]

Could be any of the above.

Are you able to log into the modem itself and get the signal levels?
That will at least narrow down if its something more direct at the house.

Beyond that.. yes, could be an over saturation of more people on, etc..
I normally where I am can get OVER the 500mbps of my plan on regular speed tests during the day.  Now struggle to pull 400?  But there is a lot more people home.  (and same situation, a lot of rogers subscribers, as bell only does 10mbps dsl here)

Could be even outside that though.. one of the more local nodes, etc.. having issues, or same thing over saturated.

Only way to really test that is.. you would need to see, for those games, where the servers are, and do some trace routes between you and that end point.  That should see if/where the problem lays.  Could be something even outside of rogers themselves and between rogers and the end server location.

[Marando]

Hi here are my levels, Do any of these stand out to you as being bad? I assume it needs to be on Rogers end because when using my hotspot off my phone I get no Packet loss/ Jitter and the games run smooth 

Downstream Overview

Port ID	Frequency (MHz)	Modulation	Signal strength (dBmV)	Channel ID	Signal noise ratio (dB)
1	591000000	256QAM	-4.200	7	38.983
2	597000000	256QAM	-3.500	8	38.983
3	603000000	256QAM	-3.800	9	38.983
4	855000000	256QAM	-3.400	3	38.983
5	861000000	256QAM	-2.900	4	38.983
6	579000000	256QAM	-4.400	5	38.983
7	585000000	256QAM	-4.400	6	38.983
8	849000000	256QAM	-2.900	2	38.983
9	609000000	256QAM	-3.900	10	38.605
10	615000000	256QAM	-3.100	11	38.605
11	621000000	256QAM	-2.700	12	38.605
12	633000000	256QAM	-2.100	13	38.983
13	639000000	256QAM	-2.200	14	38.605
14	645000000	256QAM	-2.100	15	38.983
15	651000000	256QAM	-1.800	16	38.983
16	657000000	256QAM	-1.900	17	38.605
17	663000000	256QAM	-1.700	18	38.983
18	669000000	256QAM	-1.200	19	38.983
19	675000000	256QAM	-1.600	20	38.605
20	681000000	256QAM	-1.400	21	38.983
21	687000000	256QAM	-1.200	22	38.983
22	693000000	256QAM	-1.700	23	38.983
23	699000000	256QAM	-1.500	24	38.983
24	705000000	256QAM	-1.100	25	38.605
25	711000000	256QAM	-1.400	26	38.983
26	717000000	256QAM	-1.400	27	38.983
27	723000000	256QAM	-1.300	28	40.366
28	825000000	256QAM	-3.600	29	38.983
29	831000000	256QAM	-3.600	30	38.983
30	837000000	256QAM	-3.900	31	38.605
31	843000000	256QAM	-3.300	32	38.983
32	279000000	256QAM	-5.000	1	38.605

OFDM Downstream Overview

Receiver	FFT type	Subcarr 0 Frequency(MHz)	PLC locked	NCP locked	MDC1 locked	PLC power(dBmv)
0	4K	275600000	YES	YES	YES	-5.000000
1	NA	NA	NO	NO	NO	NA

Upstream Overview

Port ID	Frequency (MHz)	Modulation	Signal strength (dBmV)	Channel ID	Bandwidth
1	25300000	ATDMA - 64QAM	47.750	6	3200000
2	36996000	ATDMA - 64QAM	45.750	8	6400000
3	30596000	ATDMA - 64QAM	45.250	7	6400000
4	22100000	ATDMA - 64QAM	47.750	5	3200000

OFDM/OFDMA Overview

Channel Index	State	lin Digital Att	Digital Att	BW (sc's*fft)	Report Power	Report Power1_6	FFT Size
0	DISABLED	0.5000	0.0000	0.0000	-inf	-1.0000	4K
1	DISABLED	0.5000	0.0000	0.0000	-inf	-1.0000	4K

[luckyfiveo]

I'm also having the same issue. Lots of jitter on the line and high ping spikes making gaming unplayable. I've had two Roger's techs to the house, changed the modem, only to tell me everything looks fine and the signal is good. 

[super_robot]

Working from home is becoming extremely frustrating with the current state of Rogers..

VPNs disconnect due to the high latency/packetloss , SIP calls are impossible given the latency , RDP sessions are laggy and freeze.

I am finding myself working off my hotspot .. no issues once I am on LTE. This is getting really out of control.