Brutal latency/ping Recently

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darlingwind
I've Been Here Awhile
Posts: 2

Re: Brutal latency/ping Recently

I fixed my lag spikes / packet loss problem and want to share my solution:

Background: I was experiencing major lag spikes, to the point of not being able to stream games like many here. I used https://testmy.net/latency?testALL=1 to confirm my suspicions that there were major problems, and then checked DOCSIS where my signal strength was acceptable (highest was -8ish). My trace to the modem was fine with no packet loss so it wasn't a problem with my ethernet cable, but my ping to my trace second hop IP had 7-12% packet loss. This of course affected my ping result to Rogers DNS. I tinkered around with the splitter thinking that was the problem, and in the process I unscrewed both the main coaxial cable and the one to the modem. Noticed the main cable's pin was a bit bent but didn't think much about it since internet and TV seem to be generally ok. I eventually re-screwed both cables into their original locations and made sure to do it tightly as per habit.  Lo and behold, no more packet loss. Turned out it was a cable issue. 

TD;LR - unscrew and re-screw your coaxial cables tightly. Check if the pins are bent. Could be a bad connection. Hope this helps someone out there.

herrshaun
I Plan to Stick Around
Posts: 71

Re: Brutal latency/ping Recently

I appreciate the insight, but coax cables that have been plugged in for decades don't often get bent for no reason. Also, most of us have dealt with at least 3 or 4 tech visits, and unless Rogers only hires incompetent buffoon contractors, they probably would have noticed something as minute as a bent coax pin.

darlingwind
I've Been Here Awhile
Posts: 2

Re: Brutal latency/ping Recently

I've had tech support come in as well for this problem and a bad connection was never caught. I thought to try and see what I could do myself before calling Rogers again to send another tech in. Checking if the cables are ok doesn't take long and is a step that ppl might not normally think about. Doing so saved me a lot of headache and might help someone else too. After having a bunch of techs in, checking signals/ping etc, the solution could be one that everyone (even Rogers techs...) missed. Gotta try every route of resolution.

super_robot
I Plan to Stick Around
Posts: 64

Re: Brutal latency/ping Recently

While your issue might be “resolved” with the steps you describe, it isn’t the least relevant to the problem experienced and laid out in this thread.

The issue is on Rogers’ network and nothing you’ve done to your coax cable could change anything. The latency/packetloss, speed bottlenecks are out of your control...
GR4230543
I Plan to Stick Around
Posts: 8

Re: Brutal latency/ping Recently

I have now had months of connections going from decent (still not what they were a few months ago) to terrible, flicking on and off, back and forth. Techs have visited. Ping is awful. Rogers tells me everything is good on their end.

Marando
I Plan to Stick Around
Posts: 19

Re: Brutal latency/ping Recently

Hi

I am having issues with my internet. I have a coda hiltron modem, my plan is 350 down/ 20up. For the last few months I have been having issues with stutter and rubber banding in games mainly call of duty and cs go, my ping to the servers remains fairly low between 30-50ms however I still stutter. When I run speed tests my download and upload remain normal however the jitter ranges from 10-30+, I have to assume this is the issue, could this be an over saturation of Roger's customer's in my area, as bell fibre is not available in my area, or a problem with my modem/ internet lines? If I hotspot internet from my phone to my pc the games run smooth, no lag or jitter so I have determined the problem is with my ISP however I'm not sure how to resolve it. Any help would be appreciated or is anyone else having similar issues?

If there is any additional information needed from my end please let me know.

Gdkitty
Resident Expert
Resident Expert
Posts: 14,286

Re: Brutal latency/ping Recently

Could be any of the above.

Are you able to log into the modem itself and get the signal levels?
That will at least narrow down if its something more direct at the house.

Beyond that.. yes, could be an over saturation of more people on, etc..
I normally where I am can get OVER the 500mbps of my plan on regular speed tests during the day.  Now struggle to pull 400?  But there is a lot more people home.  (and same situation, a lot of rogers subscribers, as bell only does 10mbps dsl here)

Could be even outside that though.. one of the more local nodes, etc.. having issues, or same thing over saturated.

Only way to really test that is.. you would need to see, for those games, where the servers are, and do some trace routes between you and that end point.  That should see if/where the problem lays.  Could be something even outside of rogers themselves and between rogers and the end server location.



Marando
I Plan to Stick Around
Posts: 19

Re: Brutal latency/ping Recently

Hi here are my levels, Do any of these stand out to you as being bad? I assume it needs to be on Rogers end because when using my hotspot off my phone I get no Packet loss/ Jitter and the games run smooth 

 

Downstream Overview
Port IDFrequency (MHz)ModulationSignal strength (dBmV)Channel IDSignal noise ratio (dB)
1591000000256QAM-4.200738.983
2597000000256QAM-3.500838.983
3603000000256QAM-3.800938.983
4855000000256QAM-3.400338.983
5861000000256QAM-2.900438.983
6579000000256QAM-4.400538.983
7585000000256QAM-4.400638.983
8849000000256QAM-2.900238.983
9609000000256QAM-3.9001038.605
10615000000256QAM-3.1001138.605
11621000000256QAM-2.7001238.605
12633000000256QAM-2.1001338.983
13639000000256QAM-2.2001438.605
14645000000256QAM-2.1001538.983
15651000000256QAM-1.8001638.983
16657000000256QAM-1.9001738.605
17663000000256QAM-1.7001838.983
18669000000256QAM-1.2001938.983
19675000000256QAM-1.6002038.605
20681000000256QAM-1.4002138.983
21687000000256QAM-1.2002238.983
22693000000256QAM-1.7002338.983
23699000000256QAM-1.5002438.983
24705000000256QAM-1.1002538.605
25711000000256QAM-1.4002638.983
26717000000256QAM-1.4002738.983
27723000000256QAM-1.3002840.366
28825000000256QAM-3.6002938.983
29831000000256QAM-3.6003038.983
30837000000256QAM-3.9003138.605
31843000000256QAM-3.3003238.983
32279000000256QAM-5.000138.605
OFDM Downstream Overview
ReceiverFFT typeSubcarr 0 Frequency(MHz)PLC lockedNCP lockedMDC1 lockedPLC power(dBmv)
04K275600000YESYESYES-5.000000
1NANANONONONA
Upstream Overview
Port IDFrequency (MHz)ModulationSignal strength (dBmV)Channel IDBandwidth
125300000ATDMA - 64QAM47.75063200000
236996000ATDMA - 64QAM45.75086400000
330596000ATDMA - 64QAM45.25076400000
422100000ATDMA - 64QAM47.75053200000
OFDM/OFDMA Overview
Channel IndexStatelin Digital AttDigital AttBW (sc's*fft)Report PowerReport Power1_6FFT Size
0DISABLED0.50000.00000.0000-inf-1.00004K
1DISABLED0.50000.00000.0000-inf-1.00004K
luckyfiveo
I've Been Here Awhile
Posts: 3

Re: Brutal latency/ping Recently

I'm also having the same issue. Lots of jitter on the line and high ping spikes making gaming unplayable. I've had two Roger's techs to the house, changed the modem, only to tell me everything looks fine and the signal is good. 

super_robot
I Plan to Stick Around
Posts: 64

Re: Brutal latency/ping Recently

Working from home is becoming extremely frustrating with the current state of Rogers..

 

VPNs disconnect due to the high latency/packetloss , SIP calls are impossible given the latency , RDP sessions are laggy and freeze.

 

 

I am finding myself working off my hotspot .. no issues once I am on LTE. This is getting really out of control.