I found this on Reddit. Apparently they are starting to slowly support the Galaxy watch 5, but it seems to be an incredibly arduous process that only certain employees know how to do and appears to be a true headache. I don't understand why it's so difficult or why it took this long to begin with.
Shame on me for financing this Pixel 6 pro through them, otherwise I'd jump ship. A provider having such a ridiculously complex process for such a simple watch activation is insanity considering it's one of the most expensive.
I hope this helps, nonetheless. I'm debating going with the watch 5 pro or Pixel watch and will be monitoring this thread closely to see how folks get on with either.
Yup same here, just got my Pixel LTE Watch and Rogers rep didn't even know what it was let alone that it was just released. Told me to try going to a store. I don't get why they can't just take the eSim information and add it to your account?
Absolutely inexcusable that in 2022 we still can't get such a simple activation.
Is it even worth it? Should I just get the wifi only version then?
Such incompitence from a company wouldn't be tollerated elsewhere but completely unsurprising that we're having to deal with this.
Come on Rogers. Do better.
So I just came from my local Rogers store and the sales rep had to get the manager out to help with my Pixel watch. They didn't know what to do either. So the manager called their Google rep and confirmed you have to be with Bell or Telus to activate the Pixel Watch (as of right now anyways) So I said now I have to switch carriers? This is so stupid, a giant company like Rogers. Doesn't make any sense. If I weren't financing my Pixel 6 I would switch to Bell. I already spoke with a Bell rep and confirmed it's easy peasy to switch but Rogers will send me a final bill for the remainder of the phone price as Bell doesn't transfer contracts. So either I do this or wait and see if Rogers will eventually support the LTE watch. Everybody on Rogers, just stick with the Wifi watch if you really want one or switch carriers.
I've thought about it for the past few hours and I did the same. I've called Bell and got a quote emailed to me and will be taking my 4 lines to Bell tomorrow. Bell supports ALL the smartwatches, no reason why a communication giant like Rogers cannot. See ya later Rogers
Did everyone here have a BYOD plan so don't have to pay for their remaining device balance? Or does Rogers just send you the remainder in the final bill? Very tempted to switch providers here too, it seems like they're just failing at smartwatches in general.
Unfortunately I will get a final bill from Rogers for the remainder of my pixel 6 but I don't care at this point. The plan I will be switching to with Bell will still be cheaper than what I'm paying with Rogers anyways. For the same thing.
Just following up here, I went to Bell after getting a quote emailed to me after discussing the new plans, etc with a Bell rep and the store sales person had no idea what to do with said quote and said I have no access to this quote I'm sorry you were given bad information. So I said ok bye! and talked over to Telus next door. So I'm officially a Telus mobility member and all phones and smartwatches are working as they . should have with Rogers.