Internet keeps disconnecting
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07-15-2021
03:58 PM
- last edited on
07-15-2021
05:09 PM
by
RogersMoin
I tried unplugging modem and 3rd party router.
This problem seems to happen more frequently. I am now entering the info into my phone (notes) - time/day of disconnection and duration.
It went down Tuesday and now today. I don't recall how long it was out last time. Maybe 30 min or 1 hr total?
I also use a wifi Smart TV.
It has reconnected a few times only to drop 5 mins (estimate) later. Sometimes the speed is normal but often, the connection is at a much lower speed suggesting a problem.
I am wondering if there's an issue.
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Internet
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Troubleshooting
Re: Internet Keeps Dropping
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01-31-2024 08:02 PM
Re: Internet Keeps Dropping
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02-01-2024 08:02 AM
I have had the same issue for at least the past three months. No new equipment was installed at the beginning. Four technicians came, checked everything in my residence, and replaced the modems. However, this intermittent internet and two other internet-based service interruptions are continued. I was told that there is an open ticket. A maintenance team is still working on it in the area.
Re: Internet Keeps Dropping
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02-02-2024 08:19 PM
Hey @ihorp,
Intermittent issues can certainly be difficult at times to identify the root cause. I understand that you have had the modem already replaced and multiple technicians out, and you are still having a problem with the services. We would like to work with you and see if there is anything more that can be discovered to help determine a resolution for your situation.
You can send a private message to @CommunityHelps and we'll be glad to look into this for you. For more information on how our private messaging system works, please check out our blog.
Regards
RogersJermaine
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