Need help immediately. My internet has been jittering and jumping in ping for the past 6 months. I call Rogers support multiple times a week, but my internet ping connection has not been stable. I would be playing a game, or be in a meeting and see that my connection ping jumps to 300-400 throughout the day. At 6pm-11pm, the internet is borderline unusable. I live in Richmond Hill, Ontario, L4C.
This is right now at 12:20PM EST, after a router reset for 5 mins.
I've done multiple network resets. CMD Ipconfig flushdns, Ipconfig/registerdns, Ipconfig/release 4, Ipconfig/renew, multiple fixes to the ethernet. I created a restore point (incase the fixes bugged my internet more) searched hundreds of videos and implemented multiple fixes. I reset my router 5 times a day, to have a semblance of good internet for 5 minutes. I've had 4 technicians come to my house, each jumping a 'level', as told by a customer service representative. And everyone has assured me it is a "Rogers network issue", in my area. They gave me a new Gen Modem, changed my ethernet cable, and checked the wiring outside of my townhouse. Hardwire wise-I am 100% updated and everything should be fine. I pay $107 for 1.5GB down and 50MB up.
Nothing changed. Internet still spikes. A lot. Each technician assured me that it had gone to maintenance, I even called a manager and he assured me that maintenance would be checking up on it. That was at the beginning of December. Finally, 3 days ago, I needed to check up on the status, because it hasn't gone better at all, they said maintenance checked everything, and that the connection/network is all okay. So now I'm upset, because through all of these calls and visits, they told me everything was okay and that it was simply a Rogers network issue, and I was able to demonstrate the problem in front of the technician's very eyes. At a loss on what to do. Each call I give to a customer service agent keeps trying to set me up with a Technician again and again. I cannot switch to Bell because they lock my speed in my area at 100 MB down 10MB up, I cannot go to netcrawler, Oxio or any other brand that uses Rogers and this is because I used to have teksavvy, before I signed up with Rogers and they used a rogers line that made my internet just straight up disconnect 5 times a day. I'm hesitant to go anywhere else because of that and if I go through the hassle of canceling my rogers internet and paying $270 to do so (cancellation fee), I fear I'll have this issue with other ISPs. So I am really at my wit's end, I genuinely need help. Willing to provide any information.
Hello @needhelpplease8 ,
A warm welcome to our community forums! Thanks for taking the time detail your experience, I'm so sorry it hasn't been the best so far. 😞
It sounds like you've taken many steps and dealt with quite a few tech support agents to try and get your internet issue resolved. I'm disappointed to hear that the situation hasn't improved.
We'd be happy to take a closer look to see if anything might have been missed, and perhaps, we can try running a few more tests at the back end. Kindly send us a PM @CommunityHelps to get started.
Thank you!
RogersYasmine
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