I've never seen any test plots from any company or individual that would finally prove that all the past issues are resolved. So, despite the updates that have been rolled out, I can't honestly recommend a Puma 6 modem to anyone at this point. There might not be any thing wrong at this point in time, but, the general public is in the dark, as usual. As usual, its up to the end users to test the modems themselves to make that determination. The end users shouldn't have to do that.
I think that the Puma 6 fixes have reached a point where the "average user" will not notice any issues. However, if I was a gamer, I would still avoid it and stick with a newer, faster modem/gateway based on a newer, better chipset.
My internet recently has been starting to have insane ping spikes that makes playing videos online virtually impossible. I can't play a single game of league without lagging out and i've literally tried everything. I've had a technician come out, maintenance department came out, and still no resolve.
I have a hardwired connection to my Hitron C3GN modem on Rogers Gigabit Package. My ping constantly stays 120 or above and its brutal playing any game. I have a Cat6 ethernet cord connected directly to my PC.
see snippit of Docsis Wan below
|Port ID||Frequency (MHz)||Modulation||Signal strength (dBmV)||Channel ID||Signal noise ratio (dB)|
|Receiver||FFT type||Subcarr 0 Frequency(MHz)||PLC locked||NCP locked||MDC1 locked||PLC power(dBmv)|
|Port ID||Frequency (MHz)||Modulation||Signal strength (dBmV)||Channel ID||Bandwidth|
|Channel Index||State||lin Digital Att||Digital Att||BW (sc's*fft)||Report Power||Report Power1_6||FFT Size|
Thank you for posting the Downstream, OFDM and Upstream signal levels; high pings can impede online gaming experience.
The signal strength for OFDM and Upstream looks good, besides online gaming, have you noticed ping spikes in any other application?
Can you please follow the Internet Knowledge Base article Troubleshooting Latency (Wired Devices) and post the ping & traceroute results to google.com and your gaming server? The results can help us to isolate the issue.
I'm in Ottawa (K2J) and for the last 2 months everyday I hear my kids complaining about internet connection when they are gaming online (fortnite and minecraft). Both PCs are wired connected using Gb cables. They get disconnected from their online gaming servers. Regular browsing, downloading and watching netflix seems to be fine. I'm using modem in the bridge mode connected with an Asus 1900p router running latest Merlin's fw. I run some simple ping tests to check for packet loss, but I haven't seen anything. I've tried rebooting CODA modem (220.127.116.11 fw) and my router without much luck. My kids think they need to buy new PCs to fix this problem. Can someone please check my current CODA stats and tell me if they look ok. Also please let me know if I can conduct any tests to troubleshoot this problem.
EDIT: adding some tests results.
ping -n 50 www.google.com
Ping statistics for 18.104.22.168:
Packets: Sent = 50, Received = 50, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
Minimum = 13ms, Maximum = 24ms, Average = 16ms
Tracing route to www.google.com [22.214.171.124]
over a maximum of 30 hops:
1 <1 ms <1 ms <1 ms 192.168.1.1
2 14 ms 12 ms 11 ms 174.xxx.xxx.x
3 12 ms 12 ms 17 ms 126.96.36.199
4 11 ms 12 ms 18 ms 188.8.131.52
5 19 ms 34 ms 18 ms 184.108.40.206
6 29 ms 21 ms 18 ms 220.127.116.11
7 29 ms 22 ms 22 ms 18.104.22.168
8 27 ms 31 ms 21 ms 22.214.171.124
9 34 ms 20 ms 18 ms 126.96.36.199
10 20 ms 22 ms 16 ms iad23s25-in-f4.1e100.net [188.8.131.52]
BTW: my house is 12 yrs old, could it be outside cable / connector issue?
Thank you in advance 🙂
Hello and welcome @amd7674!
Thank you for providing us with these diagnostics.
After reviewing them, I would like to run some additional tests for you. Please PM us @CommunityHelps for further assistance.
If you're not familiar with our PMing process, you can find instructions here.