Brutal latency/ping Recently

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Resident Expert
Resident Expert
Posts: 1,105

Re: Brutal latency/ping Recently


@Datalink wrote:

I've never seen any test plots from any company or individual that would finally prove that all the past issues are resolved.  So, despite the updates that have been rolled out, I can't honestly recommend a Puma 6 modem to anyone at this point.  There might not be any thing wrong at this point in time, but, the general public is in the dark, as usual.  As usual, its up to the end users to test the modems themselves to make that determination.  The end users shouldn't have to do that. 


I think that the Puma 6 fixes have reached a point where the "average user" will not notice any issues.  However, if I was a gamer, I would still avoid it and stick with a newer, faster modem/gateway based on a newer, better chipset.



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I'm Here A Lot
Posts: 7

Re: Brutal latency/ping Recently

@Datalink
Hi, so I reply you a weeks ago but I used the quick reply which didn’t work well as normal reply function i guess.

Do you see it now? It’s 795 of 811 message, around page 80 or 71.

Thanks and wait for reply.
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I've Been Here Awhile
Posts: 2

Re: Brutal latency/ping Recently

Hi,

 

My internet recently has been starting to have insane ping spikes that makes playing videos online virtually impossible. I can't play a single game of league without lagging out and i've literally tried everything. I've had a technician come out, maintenance department came out, and still no resolve.


I have a hardwired connection to my Hitron C3GN modem on Rogers Gigabit Package. My ping constantly stays 120 or above and its brutal playing any game. I have a Cat6 ethernet cord connected directly to my PC.

 

see snippit of Docsis Wan below

 

Downstream Overview
Port ID Frequency (MHz) Modulation Signal strength (dBmV) Channel ID Signal noise ratio (dB)
1 651000000 QAM256 4.199 16 40.366
2 849000000 QAM256 1.700 2 38.983
3 855000000 QAM256 2.299 3 38.983
4 861000000 QAM256 3.400 4 40.366
5 579000000 QAM256 3.200 5 40.946
6 585000000 QAM256 3.200 6 40.366
7 591000000 QAM256 3.400 7 40.946
8 597000000 QAM256 2.900 8 40.366
9 603000000 QAM256 2.700 9 40.366
10 609000000 QAM256 2.900 10 40.366
11 615000000 QAM256 3.200 11 40.366
12 621000000 QAM256 3.400 12 40.366
13 633000000 QAM256 3.700 13 40.366
14 639000000 QAM256 3.900 14 40.366
15 645000000 QAM256 4.000 15 40.366
16 279000000 QAM256 3.299 1 40.946
17 657000000 QAM256 4.300 17 40.366
18 663000000 QAM256 4.400 18 40.946
19 669000000 QAM256 4.400 19 40.366
20 675000000 QAM256 4.599 20 40.946
21 681000000 QAM256 4.500 21 40.366
22 687000000 QAM256 4.199 22 40.946
23 693000000 QAM256 4.199 23 40.366
24 699000000 QAM256 4.500 24 40.946
25 705000000 QAM256 4.699 25 40.366
26 711000000 QAM256 4.500 26 40.366
27 717000000 QAM256 3.799 27 40.946
28 723000000 QAM256 3.299 28 40.366
29 825000000 QAM256 0.400 29 38.983
30 831000000 QAM256 0.400 30 38.983
31 837000000 QAM256 0.900 31 38.605
32 843000000 QAM256 1.500 32 38.983
OFDM Downstream Overview
Receiver FFT type Subcarr 0 Frequency(MHz) PLC locked NCP locked MDC1 locked PLC power(dBmv)
0 NA NA NO NO NO NA
1 4K 275600000 YES YES YES 4.800003
Upstream Overview
Port ID Frequency (MHz) Modulation Signal strength (dBmV) Channel ID Bandwidth
1 38700000 64QAM 44.270 8 6400000
2 21100000 64QAM 42.010 5 3200000
3 32300000 64QAM 43.020 7 6400000
4 25900000 64QAM 42.270 6 6400000
5 0 QAM_NONE - --- 1600000
6 0 QAM_NONE - --- 1600000
7 0 QAM_NONE - --- 1600000
8 0 QAM_NONE - --- 1600000
OFDM/OFDMA Overview
Channel Index State lin Digital Att Digital Att BW (sc's*fft) Report Power Report Power1_6 FFT Size
0 DISABLED 0.0000 0.0000 0.0000 0.0000 0.0000 2K
1 DISABLED 0.0000 0.0000 0.0000 0.0000 0.0000

2K

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Moderator
Moderator
Posts: 1,796

Re: Brutal latency/ping Recently

Hello, @zRa.

 

Thank you for posting the Downstream, OFDM and Upstream signal levels; high pings can impede online gaming experience. 

 

The signal strength for OFDM and Upstream looks good, besides online gaming, have you noticed ping spikes in any other application?

 

Can you please follow the Internet Knowledge Base article Troubleshooting Latency (Wired Devices) and post the ping & traceroute results to google.com and your gaming server? The results can help us to isolate the issue. 

 

Regards,

RogersMoin

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I Plan to Stick Around
Posts: 8

Re: Brutal latency/ping Recently

Hi,


I'm in Ottawa (K2J) and for the last 2 months everyday I hear my kids complaining about internet connection when they are gaming online (fortnite and minecraft).   Both PCs are wired connected using Gb cables.   They get disconnected from their online gaming servers.   Regular browsing, downloading and watching netflix seems to be fine.    I'm using modem in the bridge mode connected with an Asus 1900p router running latest Merlin's fw.      I run some simple ping tests to check for packet loss, but I haven't seen anything.    I've tried rebooting CODA modem (7.1.1.32 fw) and my router without much luck.    My kids think they need to buy new PCs to fix this problem.     Can someone please check my current CODA stats and tell me if they look ok.   Also please let me know if I can conduct any tests to troubleshoot this problem.

 

rogers-01.jpgrogers-02.jpg

EDIT: adding some tests results.

 

ping -n 50 www.google.com

 

Ping statistics for 172.217.1.4:
Packets: Sent = 50, Received = 50, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
Minimum = 13ms, Maximum = 24ms, Average = 16ms

 

Tracing route to www.google.com [172.217.1.4]
over a maximum of 30 hops:

1 <1 ms <1 ms <1 ms 192.168.1.1
2 14 ms 12 ms 11 ms 174.xxx.xxx.x
3 12 ms 12 ms 17 ms 24.156.158.213
4 11 ms 12 ms 18 ms 209.148.236.173
5 19 ms 34 ms 18 ms 69.63.248.74
6 29 ms 21 ms 18 ms 209.148.235.18
7 29 ms 22 ms 22 ms 72.14.209.126
8 27 ms 31 ms 21 ms 172.253.72.7
9 34 ms 20 ms 18 ms 216.239.35.235
10 20 ms 22 ms 16 ms iad23s25-in-f4.1e100.net [172.217.1.4]

Trace complete.

 

BTW: my house is 12 yrs old, could it be outside cable / connector issue?

 

Thank you in advance 🙂 

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Moderator
Moderator
Posts: 1,268

Re: Brutal latency/ping Recently

Hello and welcome @amd7674!

 

Thank you for providing us with these diagnostics.

 

After reviewing them, I would like to run some additional tests for you. Please PM us @CommunityHelps for further assistance.

 

If you're not familiar with our PMing process, you can find instructions here.

 

Regards,

RogersCorey

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I Plan to Stick Around
Posts: 8

Re: Brutal latency/ping Recently

Thank You @RogersCorey

I just PM-ed @CommunityHelps and You 🙂

Thank you for your help in advance.