I've been trying to get in contact with someone for 5 weeks now, calling twice a week. Each time, being on hold for over one hour and the last call, 2 hours. ( A Rogers representative called though while I was on hold to sell me something, I asked th...
My wife passed away 4 months ago. I tried 3 mths ago to reach someone and I was on the phone for several hours... I gave up and have just been paying the account. I need to get her off and either take over or start new. How is this done and why does ...
Hello I thought I had signed up for an upgrade to our plan that was offered and now has dissappeared. It was suggested to come here via a Reddit conversation . I have a screen cap of part of the final offer but that is all. ***Edited Labels***
I got the email that my trade in device is confirmed $0 value.The quote was $265. No scratch. No Damages. Battery problem? If so, why they didn’t check on site??It can’t make sense totally. I didn’t change it if I can know in advance. What’s the quot...
I have an S22 and iphone se on two year lease. How much will buyout be on these phones? ***Edited Labels***
The staff do not accept "return phone" on upfront edge that was purchased in-store from them two years back, unless and until you TRADE it the new phone from them. He is rude too and said "DO NOT COME HERE AGAIN". **Labels Added**
Today I've been trying to contact a Rogers CS for about seven hrs, from 9 am to 4 pm. to solve a billing problem by phone and online through that AI " live chat" assistant Ana, who doesn't know anything . I went to the store and was told they don't ...
I’ve spent 5 hours of my day off trying to reach Rogers to change my bundle. I was on hold for 2 hours, then a Specialist came on the line to transfer me because there’s only one, unpublished department, that can cancel services. My time on this hold...
Hi there.The warehouse received my device on October 20th. It is now November 27th and I have yet to receive my upfront edge refund on my account. My services with Roger’s have been threatened to be interrupted while I’m waiting on this refund to pro...
Hi - I recently contacted Rogers/Shaw about my modem and was told my Internet 600 account qualified for a Gen 2 modem and was sent a new one and was also told there would be no additional charge to my account but I just went to pay my bill and see it...
I was Rogers business customer for my life and now I decided to move to another service provider. I contacted Rogers customer care and they did not budge, so I moved. I have hard time figuring out how to return my upfront edge phone to rogers.. The r...
I have been offered for my 2 mobility lines Phone (Iphone 15 Pro max) + plan @ 60$ + taxes for 24 month phone finance. For which i have had received the devices, however these were wrong device ( ordered 256 GB Iphone 15 Pro max - but got delivered ...
I'm a new customer. Wanted a phone plan with an Apple iphone. My phone is ancient so happy to receive an offer with iPhone 11. Phone never arrived after more than a week. I phoned Customer Service 1-888 764-3771. Was told my account was cancell...
Hello I am travelling to Mexico and wonder if I will be charged for incoming text messages, I won't be sending any. I have roam like home on my plan, but don't want to use it. but would like to be able to use imessage. Thanks ***EDITED LABELS*...
Rogers keep billing me twice. I pay my bill and my account says I still owe and they will charge me daily interest. I paid $580.00 in April because I paid four times and it’s still going on. I have spent hours one the phone but no help **Added La...
I tried to change my plan online. I have done this many times before without issues. I was told I need to revalidate my passcode, however I am.on maternity leave. I emailed tfedgovidv@rogersdirect.ca and didn't receive a reply until the next day. Of ...
Hi there, how do I access bills from more than 18 months ago? Thanks! **Labels Added**
I was in store at brantford on the 24th November and I waited in line for almost 2hrs then I left.I am on the phone with CS right now and I have been on hold for 1hr 33mins plus.I went in store at missisauga after waiting in line for almost 1hr I was...
I don’t think they care. 2 hours on hold still no answer. Live chat waiting for 90 minutes. How is it possible for a company this size? Thinking of switching back to Bell ***Edited Labels***
hi i need to confirm if my rogers internet account has been hacked or not. keep getting prompts on my Samsung galaxy a18 (2018) android phone. my charger for my phone is not working, I'm at 17% ***Edited Labels***
