Account Support
cancel
Showing results for 
Search instead for 
Did you mean: 

Forum Posts

Resolved! Feedback - wall to wall offer

I was offered a wall to wall solution for half price a few months back, later the technician cancelled saying no stock and advised you will be contacted as soon stock available for the same price. They never contacted me so I called them; now they ca...

Salamka by I've been here awhile
  • 1073 Views
  • 2 replies
  • 0 likes

Resolved! When Does My Data Reset?

Hello! I'm new here and wanted to know when will my mobile data reset? It says 23 days before next billing. Thanks!       ***Edited Labels***

Resolved! Unable to Update Address

Hello,   I've moved and tried to changed the address in the Profile settings but the following message appears:   "The address you entered doesn’t match Canada Post’s records. Please enter a valid address."   The page then refreshes and I am taken ba...

lxm by I've been here awhile
  • 5562 Views
  • 10 replies
  • 0 likes

Disconnected before disconnection date

I was having Rogers Ignite 500mbps Internet since August 2017. Recently on July 22, I received a written agreement/offer stating that my price would go up by around $21.  So I decided On 23rd July to get it disconnected by August 1st.  The request wa...

mpchd2003 by I'm here a lot
  • 3388 Views
  • 12 replies
  • 0 likes

Have MyRogers Account, Cannot View Bills

So I have never addressed this issue before, since I have switched to e-billing.  I cannot view any bills (.pdf) on MyRogers Account.  How can this be fixed?  I can always see amount due and pay the bill itself, it is not until now I want to see info...

Romhill by I've been around
  • 1397 Views
  • 1 replies
  • 0 likes

Resolved! Promotional Email?

Below screenshot seems to be an official email from Rogers Communications. The email had my name and account number. With all the online scams going on, it would be wise (going forward) to send these communication emails from @rogers.com email addres...

7C267583-1192-4329-83F4-CA1C48C5F104_4_5005_c.jpeg
rolanlewis by I've been around
  • 3697 Views
  • 8 replies
  • 0 likes

Roger phone deals

I have also completed Thorongla pass. I have my own trekking company in Nepal Pokhara. Rogers deals are going backward. Freedom is offering iPhone 11 free of charge for 2 years contract. Monthly contract terms as low as 55 dollar a month . I am curre...

Keshabby1 by I've been here awhile
  • 1836 Views
  • 4 replies
  • 0 likes

Rogers support email address

Rogers phone support - 2-3 hour wait time (seriously?) Anna - completely useless   Does anyone have an email address for Rogers support?   Thank you.     **Labels Added**

tranott by I've been around
  • 2093 Views
  • 1 replies
  • 2 likes

Communication Issues

Last week I tried to solve my billing issues and my request was transferred to the Advisor, Office of the President. For now, I could call him M., don't want to show his name here.    Before that, I sent to M. at least 3 emails which were completely ...

much1978 by I've been here awhile
  • 2555 Views
  • 6 replies
  • 0 likes

Credit to account for Rogers error

I have been trying to get a credit owing to us for a Roger’s error. I have called 6 times. Everyone has been polite and has verified that the funds are owing to us but no one can get the funds processed back to our account. I usually wait 2 plus hour...

Mecca18 by I've been around
  • 1227 Views
  • 1 replies
  • 0 likes

No item found on Super Channel OnDemand (IgniteTV)

HI, I just subscribe to Super Channel, but when I click on the Super Channel icon (OnDemand, web interface/laptop), there are no items found, when I first try there was 5 series but no movies, but when I reload, the list was empty. And my tablet and ...

ReneHache by I plan to stick around
  • 1643 Views
  • 2 replies
  • 0 likes

Resolved! locating phone modem in apartment

I cancelled my Rogers home phone and TV service because I moved to a different apartment building. I returned the TV box. Rogers wants the phone modem returned but I can't find it in the apartment. Would it be somewhere else in the apartment building...

tk160 by I've been here awhile
  • 2059 Views
  • 3 replies
  • 0 likes

No senior discount on landline

Why is there no senior discounts??? Grandfather has landline wired to Lifeline therefore no incoming or outgoing calls. Wireless for Lifeline is not an option due to community he lives is Rogers signals are not reliable. Already tried it. Why is ther...

ROGERS NOT HONOURING PROMISED PLAN

Hi There,   I'm looking for help.  I have now spoken to at least 5 different CSRs and 2 managers.  Until today Rogers promised me a loyalty deal of a LTE data only plan - 250gb/$70 month, as long as i purchased the modem.  So i went out and purchased...

pianoforte by I've been around
  • 1771 Views
  • 3 replies
  • 0 likes

Resolved! Rogers Unison and Call Forwarding

Well looks like I'm in a catch 22 with Unison. Unison makes it very difficult if not impossible to easily call forward from my cell phone. You have to use the web site to enable/disable call forwarding. No MMI codes allowed from the keypad. To overco...

kgehring by I'm here a lot
  • 2332 Views
  • 3 replies
  • 0 likes

Charged for Late Fees due to Delayed Equipment Return

  Rogers will not admit their fault. Call ref I 156392271. I Will not pay, if not my fault. Rogers charged for Modem and then reversed but not revering the interest. The Modem was returned in time on April 17. UPS returned late in July. How I am re...

Modem Swapped -New Modem Not Authorized On Account

Hello, I have Hi speed internet with Rogers for more than 10 years, my modem recently stopped working a week ago, technician came and brought a new modem that wasn’t authorized. Before he left he told me that will take 24-48 hrs for a new modem to st...

Zare12 by I've been here awhile
  • 1022 Views
  • 1 replies
  • 0 likes