Resolved! CANADA / US PLAN
We have a Canada / US Plan. Wondering if while we are in the US, would people in Canada, calling our Alberta number (780) xxx-xxxx be charged long distance? ***Added Labels***
Account Support
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Forum Posts
How long for billing adjustment to update in MyRogers account?
Going on 3 weeks now. I’m getting emails and text messages from Rogers credit operations asking me to pay overdue bill and that my service might be slowed or stopped until I pay. I don’t want to pay until balance has been adjusted (over $100 adjustme...
Account sent to Collections for Unreturned Modem
I cancelled my cable in March with Rogers. Went into a Rogers store at Royal York/Bloor to return the modem and was advised they don't accept equipment there. We were given a box and told to contact customer service. We contacted customer service and...
Resolved! moving residence
I'm contemplating a two year contract offer, but wonder what happens to my services if I move. Am I still responsible for paying the early cancellation fee if I no longer abide at the residence? TIA for any info! ***Edited Labels***
Billing Error
I purchased a device and change over to Roger on March 31th under a Roger Preferred program. They committed me a total bill of 79.8 plus taxes. Now I get my first bill of$260. Like more than three times.They wasted my three hours, while I was having ...
How to avoid any roaming charges like when I was on Shaw Mobile?
When we were on Shaw with pay as you go data (no plan) there was no roaming outside of Canada unless you purchased an add-on. So no fees. With Rogers now it seems like there is no way to avoid roaming fees outside of Canada except that US and Mexic...
Changing my provider after this
They billed me 500$ for 11.5gb of data that I used after my data ran out. But after my 5gb was done I immediately bought a new plan so that I wouldn't be charged for more. But no I ended up being charged for 500$ and another 260$ because apparently I...
How to return equipment after cancellation
Was on hold last nite for 90 minutes got through cancelled all devices gave me postal info to send back equipment s then was told something not working and would call me back today at noon. No call yet wth *** Edited Labels ***
Resolved! Did anyone got charged twice on their firs invoice for home internet?
Hi all, is it normal to get charged twice on their home internet. I moved to Rogers 10 days back and I got charged two times my monthly payment already. I have been complaining and spending hours with billing support. All they said was it is weird! A...
Exchange
I ordered an iPad 10 by Mistake . I wanted an iPad Air. It's not going to be delivered until the 3rd. Do I have to wait until it comes to order the iPad Air?
My number got changed due to website lagging
Hi yesterday night my phone number got changed due to rogers website lagging issue . I tried calling rogers CSR multiple times but no help they said I have to call business line as I have small business account and business Csr are closed . Is there ...
Unjust Charges for Unsent Canada to US Messages
I noticed that I had been billed $7.65 for sending 17 Canada to US messages and an additional $1.80 for supposedly sending 4 more messages of the same nature on another line. However, I can categorically state that I did not send these messages. This...
Misrepresentation by Rogers
Recently, I received a call from a representative of Rogers who offered what seemed like an exceptionally appealing deal to switch providers. After a detailed 45-minute conversation and assurance of the terms, I decided to proceed with the switch to ...
Internet price offered by field sales agent is different than what I got
A Rogers field sales agent came to my home and offered me 1.5G internet for $46.99/month with $50 credit. I was on a Bell internet service and paid $50/month. Thus, I signed the contract and changed to Rogers. However, my first bill showed $69.99. I...
Customer Service - No call back
After waiting for 35 minutes for a Business Customer Service Agent, the first thing I did was give the Agent my cell phone number and request her to call me back if she drops the call. She took down my number and then said, okay let me place you on ...
Credit Score Affected by Internet Activation
Hello, Rogers,I installed rogers service, and I got checked hard credit score check. Without getting concern from me. And, my score got down by 10 points. How ca I get back these score. **Labels Added**
NOT HAPPY AT ALL!!!! Ignite
They changed my account charges me for 2 months of ignite and also a late payment. With previous account I had a credit never recieved that!!!! New bill is over $330 can't afford that on a pension. . ! **Labels Added**
Add Channel Package Temporarily
Hi there. I’m wondering if I add a channel package (specifically TSN) and cancel it after 5 days (after the sporting event is over), will I be charged the full $18/month for the package? Or will it be prorated for the five days I have the package? Tr...
Customer Retention Call Back
Hi, I received a call from Shannon regarding a rogers win back. I accepted the offer and the plan was sent in and my service was suppose to be reactivated. Nothing was reactivated. Unfortunately, the call dropped and she said she did everything and t...
First Bill Is Not the Price Quoted
I just received my first bill and the rate I'm being charged for our three mobile devices is not what I signed up for ($10 more per phone). I have screen shots of the mobile package prices from the Rogers web site on the day I signed up, but Custome...
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