5G Infinite Premium + Travel

[JLSPM]

Hey,

I'm looking for advice, I have contacted 611 twice & been in store twice with no resolution, agent said they have put in a "ticket" for someone to contact me but alas here we are.

Like most I got an offer in my account to "upgrade" to a loyalty plan which is the above '5G Infinite Premium + Travel', I did this as I reside in Canada but have family in both Australia & the UK I visit regularly + call weekly.

In my rogers app it shows my plan being the "Can+US+MX+Caribbean' which to my understanding is a different plan to the "Can + included destinations" plan.

Talking to the 611 agents they say that the plan doesn't include using my plan outside of Canada & the US but affords me the generous luxury of roam like home for $12 a day.

This plan is $55 more then my original plan & I upgraded to avoid the hassle of using country specific sims or unreliable esims everytime I leave Canada. I've attached the "critical information summary" from when I accepted the plan which does not state any use of roam like home & uses verbage implying that all costs are covered by the plan, in my opinion.  

If anyone has advice or can help me understand I'd greatly appreciate it. I don't see the point of this plan if I still have to pay a roam like home charges to use the phone outside of Continental North America. 

Thanks

 

[RogersYasmine · Accepted solution]

Hello @JLSPM ,

Thank you for visiting us in the community forums and for posting your price plan concerns. 🙂

We do have a few different variations of the 5G Infinite Premium + Travel plan and they include different features and options within them. It would be best if we had a look at your specific plan, so we can determine how it works.

If possible, please send us a private message @CommunityHelps so we can assist you further. For more information on how our Private Messaging system works, please check out our blog.

Much appreciated,

RogersYasmine