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Changing my provider after this

Carl061
I've been here awhile

They billed me 500$ for 11.5gb of data that I used after my data ran out. But after my 5gb was done I immediately bought a new plan so that I wouldn't be charged for more. But no I ended up being charged for 500$ and another 260$ because apparently I bought a separate data and not a plan even though my app says otherwise.

 

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2 REPLIES 2

Re: Changing my provider after this

RogersCorey
Moderator
Moderator

Hello @Carl061!

 

If you changed your plan, we should be able to right size your data usage in accordance with the new plan.

 

We'd be happy to take a closer look to see what is going on! Feel free to send a private message to @CommunityHelps so we can assist you further. For more information on how our Private Messaging system works, you can find out more here.  

 

Regards,

RogersCorey

Re: Changing my provider after this

Carl061
I've been here awhile
Hi I have reached out to them as soon I saw your message but still had no reply
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