Resolved! When Does My Data Reset?
Hello! I'm new here and wanted to know when will my mobile data reset? It says 23 days before next billing. Thanks! ***Edited Labels***
Forum Posts
Resolved! Unable to Update Address
Hello, I've moved and tried to changed the address in the Profile settings but the following message appears: "The address you entered doesn’t match Canada Post’s records. Please enter a valid address." The page then refreshes and I am taken ba...
Disconnected before disconnection date
I was having Rogers Ignite 500mbps Internet since August 2017. Recently on July 22, I received a written agreement/offer stating that my price would go up by around $21. So I decided On 23rd July to get it disconnected by August 1st. The request wa...
Have MyRogers Account, Cannot View Bills
So I have never addressed this issue before, since I have switched to e-billing. I cannot view any bills (.pdf) on MyRogers Account. How can this be fixed? I can always see amount due and pay the bill itself, it is not until now I want to see info...
Resolved! Promotional Email?
Below screenshot seems to be an official email from Rogers Communications. The email had my name and account number. With all the online scams going on, it would be wise (going forward) to send these communication emails from @rogers.com email addres...
Roger phone deals
I have also completed Thorongla pass. I have my own trekking company in Nepal Pokhara. Rogers deals are going backward. Freedom is offering iPhone 11 free of charge for 2 years contract. Monthly contract terms as low as 55 dollar a month . I am curre...
Rogers support email address
Rogers phone support - 2-3 hour wait time (seriously?) Anna - completely useless Does anyone have an email address for Rogers support? Thank you. **Labels Added**
Communication Issues
Last week I tried to solve my billing issues and my request was transferred to the Advisor, Office of the President. For now, I could call him M., don't want to show his name here. Before that, I sent to M. at least 3 emails which were completely ...
Credit to account for Rogers error
I have been trying to get a credit owing to us for a Roger’s error. I have called 6 times. Everyone has been polite and has verified that the funds are owing to us but no one can get the funds processed back to our account. I usually wait 2 plus hour...
Someone just made a very expensive fraudulent order on my account. I need it fixed ASAP
Someone obtained access to my rogers account, ordered a new phone with a sim card, and changed my wireless plan. I received an email which stated: "We’ve shipped your ROGERS ACTIVATION GUIDE, Apple Apple iPhone 11 Pro 64GB SPACE GREY and OBERTHUR S...
Transfer of Responsibility/ Contract Transfer not done properly
Hello, Who can I speak to about the Transfer of Responsiblity on my account that my I have done back in Septmenber and yet it seems like its still a problem as I am being charge for the finance of my phone. Back in the beginning of September, my fa...
No item found on Super Channel OnDemand (IgniteTV)
HI, I just subscribe to Super Channel, but when I click on the Super Channel icon (OnDemand, web interface/laptop), there are no items found, when I first try there was 5 series but no movies, but when I reload, the list was empty. And my tablet and ...
Resolved! locating phone modem in apartment
I cancelled my Rogers home phone and TV service because I moved to a different apartment building. I returned the TV box. Rogers wants the phone modem returned but I can't find it in the apartment. Would it be somewhere else in the apartment building...
No senior discount on landline
Why is there no senior discounts??? Grandfather has landline wired to Lifeline therefore no incoming or outgoing calls. Wireless for Lifeline is not an option due to community he lives is Rogers signals are not reliable. Already tried it. Why is ther...
Resolved! Rogers Unison and Call Forwarding
Well looks like I'm in a catch 22 with Unison. Unison makes it very difficult if not impossible to easily call forward from my cell phone. You have to use the web site to enable/disable call forwarding. No MMI codes allowed from the keypad. To overco...
Charged for Late Fees due to Delayed Equipment Return
Rogers will not admit their fault. Call ref I 156392271. I Will not pay, if not my fault. Rogers charged for Modem and then reversed but not revering the interest. The Modem was returned in time on April 17. UPS returned late in July. How I am re...
Modem Swapped -New Modem Not Authorized On Account
Hello, I have Hi speed internet with Rogers for more than 10 years, my modem recently stopped working a week ago, technician came and brought a new modem that wasn’t authorized. Before he left he told me that will take 24-48 hrs for a new modem to st...
Resolved! Do you have to be on a contract to get TV and Internet?
I know wireless is month by month now..but what about TV and internet? **Labels Added**
Resolved! 5G Network Access for non-Infinite Plans?
Is 5G available for plans other than the Infinite plans? ***Added Labels***
Resolved! Phantom Charges on my Bill
2 times in 2 months Rogers has charged me for service I did not order. 1st was bogus installation charge. 2nd was sayin I ordered Crave for $10/month when I didnt. Poor customer service is a deterrent for complaining which makes me feel lkme you are ...
