Account Support
cancel
Showing results for 
Search instead for 
Did you mean: 

Forum Posts

Resolved! Family plan to individual/separate accounts

Hello,    We currently have a Rogers account with three cell phone lines on it.   My line is the primary line, with the two others being additional lines belonging to my Mom and sister. We would like to take my line and my sister's and create a separ...

Hawkeye360 by I plan to stick around
  • 7044 Views
  • 1 replies
  • 0 likes

How long to port old number to Rogers?

Just switched from Bell to Rogers. Found the spot to keep my old number, and started process. Been 3 days now and still not complete.Also, we have a 2nd phone, got SIM card 2 days later. Want to port that number as well, but option is not visible. Wi...

NormB by I've been around
  • 3438 Views
  • 1 replies
  • 0 likes

Resolved! Why a hard hit credit check?

I've been with Rogers for 5 years now. I called last week as my Bill is ridiculously high for internet and home phone. Sorted out got a ref # and I was to get the ignite. No one showed up to my scheduled appt. I called back they said now they have to...

Opv25 by I've been around
  • 5476 Views
  • 3 replies
  • 2 likes

Activate Rogers Entertainment

I have an issue with Rogers. The sales rep told us to, RETURN THE EQUIPNENT and he would see what would available in the spring. We did exactly that. When in Florida we found it was not we expected.   WHY does Rogers INSIST on shutting down the enter...

Resolved! OASYS Rogers Deal - Confirmation Email?

Hi there,I just had two Rogers reps come to my area with deal upgrades and I gave them my contact info and showed my id to lock in the deal. I then got the ‘confirmation’ email and now I’m worried…It was from: noreply@rci.rogers.com but the name OAYS...

Bre177 by I've been around
  • 9489 Views
  • 2 replies
  • 1 likes

Resolved! transfer of responsibility

Does anyone know or have a # to contact Rogers to do this properly or what group I need to talk to. We've decided at our business to move from business plans to personal plans and have received confirmation/reference ID #'s so that my phone # does no...

Tk416 by I've been around
  • 4943 Views
  • 1 replies
  • 0 likes

Reducing Costs

 there   Does anyone know how to reduce Rogers's Internet/TV bills significantly? We seem to be hitting around $185 month  and watch about 10 - 12 channels - more or less the same as we did when it was all analog... and yes ok there is streaming whic...

Paul1915 by I'm here a lot
  • 2183 Views
  • 2 replies
  • 0 likes

Return/exchange new device

Hello,I have just recently purchased a new iPhone 14 and I had an iPhone 11 Pro Max previous to this phone and I am just finding it WAY too small (to the point of having a hard time handling it) and I am also not impressed with the camera, I am think...

Why 2 hard credit checks?

I recently checked my credit score and noticed the score drastically reduced. I noticed it is due to 2 credit hits from Rogers in the subsequent days. I applied for an Internet connection on 25th Nov. But there are 2 inquiries on Nov 25 and Nov 26. B...

Arismic by I've been here awhile
  • 1717 Views
  • 1 replies
  • 0 likes

Rogers cancelled my phone line without my consent.

I accepted a plan with Rogers for 3 lines. One of them is Samsung S22 Ultra 256GB. Once I signed up I got an email that it takes 4+ weeks for phone to be delivered. I called and checked with agent, he mentioned 128GB is immediately available to ship....

cec4111 by I've been around
  • 857 Views
  • 2 replies
  • 0 likes

Resolved! Home Monitoring?? Ghost department

Me and my husband have been trying to talk to a billing person to resolve a billing issue from the Home Monitoring dept, but other than being placed on long holds with no resolution. We are so frustrated. This has been going on for almost 2++ weeks. ...

Apram by I've been here awhile
  • 1285 Views
  • 5 replies
  • 0 likes

Being asked to pay for unknown account

Hello,   I'm here asking for help. For the past couple of months no one has been able to give me any guidance including Rogers.   Last year I signed up for internet service with Rogers. I live in Ontario and that was the only service I had with Roger...

isshe by I've been around
  • 1471 Views
  • 1 replies
  • 0 likes

Horrible Customer Service

Since November 18th. I have not been able to speak with anyone. My account got messed up, as I got screwed on the wrappedin red event. I have tied to fix it Yet no answer. they do not care. Everyday a minimum of 1 hour wasted on rogers

shanerahman by I've been here awhile
  • 1287 Views
  • 3 replies
  • 1 likes

Resolved! Question re Free Apple TV

Hi! I recently signed up for another 12 month bundle. Do I qualify for the 6 month free apple tv? Thanks!  Brian   ***EDITED LABELS***

password by I plan to stick around
  • 1030 Views
  • 1 replies
  • 0 likes

Resolved! Paying for 50Mbps upstream but still getting 30Mbps

My account info shows I'm paying for 1Gbps download and 50Mbps upload but I'm still getting the 30Mbps upload speed.  Briefly last summer Rogers upgraded my upstream to 50Mbps and then downgraded it back to the 30.  At that time Rogers was still adve...

Rogers Speedtest.JPG
mascf1 by I'm a reliable contributor
  • 1343 Views
  • 2 replies
  • 0 likes

Harassed for 34 cents

Just came here to vent, I got my Rogers bill today, I always pay it as soon as I get it, it’s a actually due December 27th, on the bill they had a 34 cent discrepancy probably from last month, maybe I just didn’t enter it correctly when I paid. The p...

Unhappy426 by I've been here awhile
  • 1960 Views
  • 5 replies
  • 1 likes

Horrible Customer Service

I ordered for Ignite Internet 1.5 Gigabit for self-instalment on 2 December 2022 for service start on 9 December 2022. The sale person said my house already setup internet wire and I can do self-instalment. Got the confirmation the technician will co...

LapLuu by I've been around
  • 1120 Views
  • 1 replies
  • 1 likes

About agreement

I have purchased a brand new 14pro max but i haven’t received a financial agreement from rogers on my email. I would be obliged if anyone could guide me that how can i get it       ***Added Labels***

DHEERAJ72 by I've been around
  • 780 Views
  • 1 replies
  • 0 likes

Billing

I talked to an agent to adjust my plan. Basically to get a better price since I’ve been with Rogers for awhile. She said a price to me and agreed on it but when I received an email confirmation from Rogers, that’s not the amount I am expecting. Accor...

BGP16 by I've been around
  • 655 Views
  • 1 replies
  • 0 likes

Re activate my internet

Hi I recently cancelled my rogers wifi and got telus. But my boyfriend wanted to keep both the wifis, is it possible to re activate my line. I still have my modem.Please let me know .Thankyou     ***Edited Labels***