How to return equipment after cancellation

[magbail]

Was on hold last nite for 90 minutes got through cancelled all devices gave me postal info to send back equipment s then was told something not working and would call me back today at noon. No call yet wth

*** Edited Labels ***

[RogersTony]

Hello, @magbail 

Welcome to the Rogers Community Forums!

Thank you for posting your inquiry to the community. It can take up to 24 hours to have the email sent out to you that has the return waybill that you can use to return your equipment to us.

If you have not received it within the next 24 hours then you can follow the steps here to return your equipment. If you do follow the steps in the link provided it may take longer to process the return. We recommend waiting for the waybill that is sent to you via email as it is linked to your account for faster processing.

Please save the tracking number/receipt for the return so you can track the return and keep it for your records. 

RogersTony

[magbail]

All good she forget there was a time change called and apologized very nice lady her name was blessing