Welcome to the Rogers Community Forums!
Thank you for posting your inquiry to the community. It can take up to 24 hours to have the email sent out to you that has the return waybill that you can use to return your equipment to us.
If you have not received it within the next 24 hours then you can follow the steps here to return your equipment. If you do follow the steps in the link provided it may take longer to process the return. We recommend waiting for the waybill that is sent to you via email as it is linked to your account for faster processing.
Please save the tracking number/receipt for the return so you can track the return and keep it for your records.