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Misrepresentation by Rogers

I've been around

Recently, I received a call from a representative of Rogers who offered what seemed like an exceptionally appealing deal to switch providers. After a detailed 45-minute conversation and assurance of the terms, I decided to proceed with the switch to Rogers.


However, upon reviewing the PDF file sent by Rogers the following day, I was disheartened to find that a significant portion of the agreed-upon details had been altered. This discrepancy occurred even after I had terminated my services with Bell.


Luckily, I had the foresight to record our conversation with the Rogers agent, providing clear evidence of the initially agreed-upon terms.


Since this discovery, I have made numerous attempts to rectify the situation with Rogers, but regrettably, I have encountered continuous resistance. My calls are consistently redirected to various managers, leading to a frustrating impasse.


This incident highlights an important lesson for all of us: never agree to phone deals without thoroughly reviewing the accompanying PDF file, even if the agent is eager to conclude the transaction swiftly. Additionally, refrain from canceling existing deals with previous providers until the new agreement has been thoroughly examined.


I believe it is crucial for all of us to remain vigilant and cautious in such matters. Let this serve as a reminder to exercise due diligence when navigating agreements with service providers.



Re: Misrepresentation by Rogers

I've been here awhile

Sounds like it is time to escilate your issue to the next level.

Re: Misrepresentation by Rogers


Good morning @ArsalanEslami!


I am sorry to hear that the offer you accepted has not been honoured as per the details provided originally. It sounds like there should be a significant series of notes left behind by the managers you've spoken with, so I'd like to take a look at your account and attempt to resolve your concern.


Feel free to send a private message to @CommunityHelps so we can assist you further. For more information on how our Private Messaging system works, you can find out more here.  




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