Callback option
I used to callback option for long wait. Now it looks like disabled. **Labels Added**
Account Support
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Forum Posts
Is anyone able to contact rogers?
I am trying to call to change my plan and can't get through, the live chat is also down - anyone else having issues? **Labels Added**
Service Fee Increase
I received an email on Sept. 26 from Rogers subject: Our commitment to exceptional service. In the email they write: That’s why we’re committed to investing in enhancements across every level of the customer experience. However, in my most recent bil...
Elderly lady went to LTC and POA can't cancel cable bc wait times too long
Help! I'm POA for Sylvia who has dementia. She went into LTC home 2 weeks ago. I've been trying to call Rogers but Chat & phone are insanely busy. Now today it's >3 hr wait time. I can't have them call me back bc I'm juggling day job with organizing ...
Cancellation for Smart Home Monitoring
I would like to cancel smart home monitoring but it is next to impossible to do that. requested a call back for the same & received a call after 4 hours just to find out that the office is closed. ***Edited Labels***
Potential Fraud
Hello, I had received a letter in the mail with an offer for $49.99/mo for 500u ignite internet and thought, 'can't pass this up'. I called and got it all set up. It wasn't until hours AFTER I realized mistake: I gave up my SIN # and BIRTH CERTIFIC...
Resolved! Unltd Provincial LD Calling-MB
what is Unltd Provincial LD Calling-MB???? ***EDITED LABELS***
Bad Communication
I have internet connection with rogers for some time. every year I have to call them and ask why my bill goes up so this November i called and did the same and employee retention gave me good deal. but to find out the bill never changed Lack of commu...
Unable to get Support via Phones or Live Chat
Trying to contact billing support or make an account change as my contract is up, but phone support is down. It says there is a longer wait then normal, then says we are having technical difficulty and then disconnects. Chat support seems to be ...
Customer service - Feedback
Worst customer service I have ever had to deal with! Was trying to get a new plan and was put on hold for over 1 1/2 hours after going into the store. Then called again today and did the call back option was told 4 to 7 minute wait, over 3 hours late...
Roaming charges different than on Rogers site or informed by representative
Prior to arriving in Costa Rica, I checked the website and spoke with a Rogers representative to confirm the $9.99 /day for 10MB i would be charged because I had a full schedule and would not have time to find alternative phone options for a few days...
My Bell iPhone doesn’t receive any Rogers verification text messages.
Every time I log in to My Rogers it asks me to set up a cell phone verification. I enter my phone (several times now) but have never received a text with a verification code. My phone is 11 model with all the updates applied. (16.1.1) This is the onl...
Horrible service
I just sat on hold for over 45 minutes and I do have a transcript of it without even being acknowledged or showing a position in line on a Saturday afternoon at 3:00. Actually it started at 2:24 in the afternoon and it is now 3:10. You would think by...
Disney+ & Apple TV+ Promotions
I received an email saying that I can get Disney+ free for 6 months. I'm just wanting to make sure that it is indeed free and that there's no catches. Also, can you use 2 promotions at once? I also got an email saying that I can have Apple tv for 3 m...
Expired promos result in 70% increase in monthly bill and rep offered us a $4 discount
When we first signed up for our internet package, we were told the promos would expire in a year and if we called Customer Service would be able to reinstate similar promos to keep us around our expected monthly payment. Well the promos expired and o...
Looking to Stream World Cup Game
Hi - I have rogers ignite bundle and have been trying to see if I can watch the soccer game tomorrow at work. At home I have rogers ignite bundle and could watch it on TSN, but I will be a long way from home. I found info about being able to stream...
Adding secondary email account
Hi, I'm supposed to have 5 additional email accounts available to set up, I am trying to add one extra one, each time I go through the steps I receive the error message "the account id you've entered is invalid". I cannot figure out the problem, cl...
5GB Offer Missing From Bill
I WAS CALLED BY ROGERS WITH AN OFFER TO COME BACK TO THEM WITH AN ENTICEMENT OF AN EXTRA 5GB OF DATA TO MY 20 GB PLAN. I JUST GOT MY FIRST MONTHLY BILL FOR MY USAGE, BUT NO MENTION OF THE BONUS 5 GB. I WONDER WHERE IT WENT, OR WAS IT JUST A BAD JOKE...
How much do you pay a month for cell phone
I have an iphone just wondering if it cheaper at rogers or where I am ***EDITED LABELS***
Someone ordered an iPhone on my account
In October, someone ordered an iPhone 12 on my account. I contacted Rogers and told them it was fraud. Not me. I asked them to not send the phone and to reset my plan as well as phone details on my account. They reset my phone plan but still have not...
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