I talked to an agent to adjust my plan. Basically to get a better price since I’ve been with Rogers for awhile. She said a price to me and agreed on it but when I received an email confirmation from Rogers, that’s not the amount I am expecting. Accor...
Hi I recently cancelled my rogers wifi and got telus. But my boyfriend wanted to keep both the wifis, is it possible to re activate my line. I still have my modem.Please let me know .Thankyou ***Edited Labels***
Just wondering if I can change the date they charge my card, I would prefer to have it taken out closer to when I get paid instead of a couple days prior to payday. Thanks! ***Added Labels***
Hi, My mother had to extend her stay in another country due to health issues and I would like to know whether I can ask Rogers to suspend her TV/Internet services. Is this possible, what is the process and how much will I have to continue paying whil...
Hi,I was wondering if anyone knows about the temporary hold service that Rogers has for $10/month (minimum two months)? I last had a hold back in April 2021 - October 2021. From my understanding, I could request a hold again, but it is every 12 month...
I had an extremely positive experience with a chat specialist. I'm pretty sure everything was completed. But before I had a chance to thank them and tell them how great everything was a popup came up for me to put my email in to get a chat log emaile...
Hello all, Hoping someone can assist me, this is all confusing to me (Rogers unfortunately has made it worse with conflicting information). A couple of months ago I contacted Rogers in order to move to a lower tier of TV due to a special expiring...
On Oct 20 2022 I added 10g of data to an existing Talk & text plan. Got a new iPhone SE. Phone and text work, but Data has not worked ever. Several calls to Rogers tech. Today Dec 3 2023, Went to Rogers store tons of trouble shooting , new SIM card, ...
charge for pay per viewHello I have a rogers bundle package with rogers. This month I noticed a hefty charge of 59.99 on the bill and found out that it was a pay per view movie. I called customer service and explained to them , that it must have been...
My Wife Called Rogers because our monthly Bills are $500 month, and we need to find a way to cut costs during tough economic times. She was scammed into taking a new Contract for a tablet that she doesn't even want, and the person said it was part o...
Hi: I have been trying since Monday to talk to somebody from teh Ignite migration team after successfully talking to tech support who advised me that there is nothing they can do except pass me on to Ignite migration. The issue is that I'm followin...
I used to callback option for long wait. Now it looks like disabled. **Labels Added**
I am trying to call to change my plan and can't get through, the live chat is also down - anyone else having issues? **Labels Added**
I received an email on Sept. 26 from Rogers subject: Our commitment to exceptional service. In the email they write: That’s why we’re committed to investing in enhancements across every level of the customer experience. However, in my most recent bil...
Help! I'm POA for Sylvia who has dementia. She went into LTC home 2 weeks ago. I've been trying to call Rogers but Chat & phone are insanely busy. Now today it's >3 hr wait time. I can't have them call me back bc I'm juggling day job with organizing ...
I would like to cancel smart home monitoring but it is next to impossible to do that. requested a call back for the same & received a call after 4 hours just to find out that the office is closed. ***Edited Labels***
Hello, I had received a letter in the mail with an offer for $49.99/mo for 500u ignite internet and thought, 'can't pass this up'. I called and got it all set up. It wasn't until hours AFTER I realized mistake: I gave up my SIN # and BIRTH CERTIFIC...
what is Unltd Provincial LD Calling-MB???? ***EDITED LABELS***
I have internet connection with rogers for some time. every year I have to call them and ask why my bill goes up so this November i called and did the same and employee retention gave me good deal. but to find out the bill never changed Lack of commu...
Trying to contact billing support or make an account change as my contract is up, but phone support is down. It says there is a longer wait then normal, then says we are having technical difficulty and then disconnects. Chat support seems to be ...
