My plan details show wrong info.
My plan details give me wrong info. Monthly data amount is supposed to be 75 GB, but it shows 75 MB. ***Edited Labels***
Forum Posts
Resolved! "Undefined" Error When Inputing Amex Credit Card Number for Automatic Payment
I'm currently in the process of setting up automatic payments using my Amex card. However, I've encountered an issue where, after entering my credit card number, the field displays 'undefined.' I've carefully checked my information multiple times and...
Wrong collection charge
Hello everyone, I've encountered an issue with collection charges on my credit file. Despite all my accounts being at a 0 balance, I seem to have incorrect collection charges listed. What would be the best course of action to resolve this? Should I c...
Account cancelled
I was supposed to get my wifi installed on the 31st August evening but I suddenly received an email which said my account has been cancelled. When I called tech support they said it’s because of fraud subscriptions. I don’t understand how they decide...
Apple TV+ Promo
I recently upgraded my ignite bundle and got 3 months promo offer for Apple tv+, so how can I start viewingApple + ?? *Added Labels*
Address Change
When i try to add unit 1 on my address rogers website doesnt recognise the address. How do i fix that? **Labels Added**
Changes to mobile account
Received email advising that the changes I made to my mobility account were in effect. The change was to delete $5 credit Aug 27 then add $5 credit same day. I made NO changes myself & what was done makes no diff to my cost so am puzzled why this was...
Moving to a New Address. How do I check for Serviceability?
Is Rogers available in Victoria Harbour and if I’m moving from Barrie can I put my account on hold? **Labels Added**
Unknown Charges
So I call Rogers because I’ve been charged for a service I had never asked for. Just noticed. Oh it’s been activated they say. Not with my knowledge it has not. Yama Yada Yada passed in to 5 people. BTW, I say, I’m really not happy with my package wo...
Contractors Damaged property
I just had two Rogers contractors come to my house mentioning they needed to replace a damaged cable in backyard. I let them in the back so they could have a look. Later I found they were digging a hole on the boulevard by the sidewalk at the edge ...
Rogers Did Not Transfer Account Into My Name
Called in with my dad so I could have togers put under my name to help build my credit. At no point did the agent ask for any ID, 2 years later turns out they have a policy of not switching till they get new IDs. Would of help if someone told me abou...
Resolved! Exchanging flex channels
Good day, I have logged into my Roger's account and when attempting to swap flex channels it sats: Sorry, there's a problem. Looks like there's a pending work order on your account! Please contact us for more help. What's that supposed to mean? I...
Unable to Suspend RPP line
I just suspended and reactivated my sister’s number for 2 months as she was out of the country that is linked to my account. I reached out asking for a temporary suspension of mine and was refused. It doesn’t say anywhere that RPP plans cannot be pau...
Resolved! What is a "Value Pack"?
I recently upgraded my mobile plan to "Infinite +20 Financing". I notice I have something called a "Value Pack" that's still there after upgrading. It costs $24 a month, but there's no description of exactly what it is. Do I need it for anything?...
Resolved! Changing an Infinite 5G Plan to Mobile Internet Plan
I have a 150GB Infinite plan and I don't use the phone/texting services. I want to change it to a Mobile Internet plan. Is it possible to do this without purchasing the modems advertised under the Mobile Internet plan section of the website? I'd just...
Can't See Currently Selected Flex channels
When I try to exchange my flex channels my channels that I have already selected doesn't show up. Why? ***EDITED LABELS***
Resolved! Switching to Rogers Internet Experience
I got a promotion email, and thought it's not bad, I give Rogers a try. Ever since, it had been a series of phone call and text chat to try fix everything that went wrong with them!!! Started with the router never got delivered, and the contract pr...
Rogers not commiting to plan adjustment
Hello, I created a new order over the phone with an agent. we set the pickup location to one of Roger's local stores. When I arrived at the store the agent mentioned that our order was cancelled since they didn't have any in stock. Instead of updatin...
Can't Cancel Internet Service - Keep getting charged
I cancelled my Rogers Internet Service on June 18, 2023. I was told to wait for my final bill and I would receive instructions on sending my modem back to Rogers. I waited and saw my final bill but didn't get return instructions for the modem, so I...
Temporary Number Still Active
I ported my # from Bell yesterday. Rogers game me a temporary #. That temporary # is messing with my text messages. They are coming up as a new # and in green when I text people. It comes up as “maybe ((me))” and a new chat starts. When I go on the m...
