I upgraded from 5gigs data to 30 gigs and now it never works....very frustrating that I pay for data and it never works! Will rogers address this....notta the customer service from rogers has taken a dive and even their escalation team never returns...
Hello, My Dad recently passed away and my parents Rogers bill is in his name. My mom is an authorized contact however I don't believe she will be able to make changes to the account unless the account holder name is changed to hers. I spent quite...
I'm on the Phone lease agreement with Rogers and my term is going to end and i got two options either to buyout the phone or return the phone. For buyout i have to pay $630. I'm planning to return my phone and get a new phone on lease again. And her...
On March 16, a technical specialist came to me and installed new equipment.Everything worked, but on March 19, the Internet disappeared and the modem started flashing orange.On the same day, a specialist came and fixed everything, the Internet worked...
I was told if I disconnect the connection within first 30 days I’ll nit be billed and I cancelled the very next day. I still received the bill after having modem shipped back to rogers. ***Edited Labels***
I have 4 months remaining on my contract for 2 lines, looking to get out of the contract and return the phones. I realize I will have to pay the device balance, but if I return the phones early do I pay the upfront edge? *** Edited Labels ***
Rogers sold me a new internet connection and made me sign a contract. Then management called me and gave me the option to terminate the contract without termination penalty and get a new connection. Been trying to resolve this issue since 22 Jan 2023...
Been a customer for 25 plus years. Currently have legacy internet, premier TV and home phone unlimited canada. Bill will be north of 300$ next cycle after promotions end. Is there anybody on this board that can help to reduce this pricing . Consideri...
I migrated to the bundled ignite service in August 2022. I was billed for both the ignite service AND my old TV and internet for two months. I did get a credit for one month of TV service after my first phone call (on my October 2022 bill), but rep...
I have just been told by one of your agents that I am not eligible for a suspension of my account due to me being a RPP customer. I am deploying overseas with the military for 6 months in a week and would like to suspend my account during that time s...
I have been with Roger's for 30+ years, I have such an old account number that of the 5000 before me it's unlikely many of us are left. I am frustrated that of the 4 phones my family has, I always have to call to find out that my current plan is out ...
Hi - I seem to have lost access to my Rogers(yahoo) email. Can you help me get the account re-activated. Tks **Labels Added**
Why are some Rogers stores still in lockdown, and not accepting health cards as IDs?? I had to wait behind a locked door today waiting for service, and when they finally responded they told me health card wasn't accepted. All other places including C...
Can I call from Canada to Ukraine for free? ***Added Labels***
I bought an iPhone 14 Pro 256 GB while I was onboard for the Infinite Plan. Got it from the store in New West, where the sales person gave me a FREE sim to share data if I have another device. Now I received an absurd bill of 191.62 dollars after I p...
I have 2 internet but I need to change only the address. Biiills come to xx john best *Added Labels*
I have returned Rogers Ignite TV Box, remote controller for TV Box, power adapter for TV Box, Ignite WiFi Gateway (XB6) and power adapter via Canada Post on February 13, 2023. Canada POST tracking shows that package has been delivered on February 14...
I've been on hold for 2 hours now during my Saturday night simply trying to find out if I can move my internet services to my new address, this is unacceptable customer service, these long hold times are making me want to leave the whole company toge...
Rogers advertises Crave TV with Starz for $23.95. However, in my account there is no button to select this option; I only have an option to subscribe to Movies Pack (with Crave) for $28.95 or Crave on demand for $19.95. Is the first option no longe...
Winback is a SCAM. They pull my credit and next day increase $$ on my plan. Today I got the call from WINBACK again asking why I left Rogers, jokers, when I ask that what happen to my order its been 3 business day since I accepted the offer, poor lad...
