Customer Retention Call Back

[pinns]

Hi, I received a call from Shannon regarding a rogers win back. I accepted the offer and the plan was sent in and my service was suppose to be reactivated. Nothing was reactivated. Unfortunately, the call dropped and she said she did everything and the paper work was done. She told me not to send back the modem. 

I'm pretty confused.

I can pm back the account number

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[RogersJermaine]

Hi @pinns,

Welcome to the Rogers Community Forums, and thank you for your post. We appreciate the detailed response, and thank you for reaching out to us in the PMs. We're hopeful we can help you get this resolved.

Regards
RogersJermaine