First Bill Is Not the Price Quoted

[ssnino]

I just received my first bill and the rate I'm being charged for our three mobile devices is not what I signed up for ($10 more per phone).  I have screen shots of the mobile package prices from the Rogers web site on the day I signed up, but Customer Service says they can't honor that price because they don't offer it anymore.  Any advice as to how I should handle this?  Do they not state all calls are recorded?  Should I just give up and cancel the service (on principle) or is there a way to have them honor the price I was quoted?

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[RogersMaude]

Good day @ssnino,

Welcome to the Rogers Community! We appreciate you took the time to bring this up to our attention.

If I understand correctly, you agreed to a specific cost per month for your lines and that offer has not been honored. Is that right?

We'd like the opportunity to look into this further. In order for us to investigate what happened, we'll need access to your account. 

Feel free to message us at @CommunityHelps, when you have time. To know how to send us a private message, take a look at our blog. 

Thanks!

RogersMaude