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Report an Issue with Outdoor Rogers Equipment

Hello Community. Our technicians are always looking to spot and repair damaged equipment. If you do notice an issue or damage to Rogers-owned equipment outside of your home, you can always report it. Find out how to identify and report damaged equipm...

Rogers’ Burial Process

Rogers’ Burial Process is initiated when a customer is experiencing degraded signal from their existing cable feed to their property. After exhausting all troubleshooting steps to correct or improve the signal, and only as a last resort, the field te...

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Resolved! Programming TV with 5-mode Remote

Hi, I've went through the steps for both the automatic and manual code-finding to set up my Rogers 5-mode remote and neither have worked. When I try to imput the four-digit code for the manufacturer, the TV thinks I'm imputting a channel I want to go...

leafs121688 by I've Been Around
  • 183002 Views
  • 101 replies
  • 0 likes

Automatic Box Reauthorization

Greetings, What happen to the automatic box reauthorization? In the past when I needed one of my set-top box reauthorized, I call 1-866-894-9962, follow some prompts and my box is back in action. Now that 1-866 directs me to an agent, where I have to...

Is my Nextbox busted?

All the recordings in my Nextbox just disappeared. I can schedule a new recording, but it won't record. And I cannot pause, rewind or FF any live programs. Changing channels and search work fine. There are no weird sounds coming from the Nextbox.Does...

Nextbox 3.0 HD PVR fan or HD always on?

As the header states, I recently noticed either a fan is constantly running or the HDD is always spinning, even with TV offIs this normal? Thx *** Edited Labels ***

Bilko by I Plan to Stick Around
  • 692 Views
  • 1 replies
  • 0 likes

Resolved! Recording issue on NextBox 8642HD

Hi, I have NextBox 8642HD for a long time. It was recording fine until Saturday. The scheduled shows didn't get to record. I also noticed if I press the record button on the remote. It showed the word Scheduling.. But it doesn't record anything. If I...

Can the Progress bar be disabled?

Using Netbox PVR. When I’m watching a recorded show, and fast forward, and then play again, the system puts up a banner at the top, telling me what I’m watching, and the channel it was on. If it's a hockey game, it blocks the scores for several secon...

AndreH by I'm Here A Lot
  • 1053 Views
  • 3 replies
  • 0 likes

widely varying basic volume levels on tv channels

Noticed that volume levels on Rogers cable tv channels vary widely, forcing us to constantly adjust the volume level as we switch channels during tv viewing. Is this problem shared by anybody else? Any possible solutions suggested? *** Edited Labels ...

vnowotny by I've Been Here Awhile
  • 1562 Views
  • 4 replies
  • 0 likes

Resolved! Picture-in-Picture

I'm not sure if anyone else has experienced this and I haven't seen it posted. I have the nextbox3.0 in my living room attached to a 60" LG 4k smart TV controlled by the new remote. I have 2 other HDTVs in the house connected via whole-home with what...

Dllevine by I Plan to Stick Around
  • 14834 Views
  • 36 replies
  • 0 likes

Resolved! Issues with 8600HD

I have got 8600HD box as rental with my new cable account! To navigate gudie and change chanell is painfull slow, there is 1-3 seconds delay after I press button until it does soemthing. Is it 8600HD newest box they are offering ? ***Added Labels***

zaricd by I've Been Here Awhile
  • 12914 Views
  • 25 replies
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Resolved! Hide Channels

Hi, On the new nextbox 3.0 How can I hide the following 1. All channels I dont subscribe too ? 2. All other language channels except English. 3. All Adult channels ? On the old box i was able to do hide the unsubcribe challe easily but the new naviga...

topcat by I've Been Around
  • 11371 Views
  • 17 replies
  • 0 likes

IPG Inconsistencies

I have a 9865 (NB3) running Navigatr firmware and I also utilize AnyPlace Web "Manage PVR", as well as RAPTV on my iPad. The Rogers IPG has never been very good, but most of the time it records most of my scheduled recordings. Since January 2016 (pos...

57 by Resident Expert
  • 8936 Views
  • 223 replies
  • 2 likes

Resolved! Nextbox clicking

My Nextbox make a lot of clicking sounds that are very annoying. Does anyone have a suggestion on how to correct this? Thanks ***Edited Labels***

Patrick4 by I Plan to Stick Around
  • 10448 Views
  • 34 replies
  • 0 likes

Resolved! PVR Space

We recently got the new Navigator guide, and all of a sudden my PVR went from 30% to 80% full, without adding more shows. Has the space amount changed? *** Edited Labels ***

KaitlinMP by I've Been Here Awhile
  • 10066 Views
  • 12 replies
  • 0 likes

Resolved! DTV E940

Just recently my DTV E940 Scientific Atlanta and my father's DTV E940 stopped turning on, the LED green light won't even show anymore. Today we called Rogers about it and are going to Rogers to replace for the third time in about a year. We swithed t...

Veria by I've Been Around
  • 5056 Views
  • 10 replies
  • 0 likes

Resolved! Mode Not Supported message.

Greetings. We just had a new Nextbox explorer 8642HD box installed. TV was running fine until we were trying to modify the aspect ratio of the screen. We were using the menu from available from the Rogers cable menu option using the Rogers remote con...

Sam2015 by I've Been Around
  • 8670 Views
  • 11 replies
  • 0 likes

Resolved! Missing recordings

My pvr had several recorded programs two days ago now there is nothing there, no recording are programmed to take place. What can I do about reterieving the lost shows Is there any hope and why would this happen, ***Edited labels***

NeilSharon by I've Been Around
  • 4362 Views
  • 15 replies
  • 0 likes

Hooking up Nextbox to Amplifier/TV/BluRay

Hello there We just picked up a Nextbox 3.0, but the ports are different from our old HD terminal so the way it was configured previously (by a technical guru, not me!) no longer apply. As such I am looking for some help hooking the Nextbox up with m...

Resolved! Anyplace TV App?

Can you use the Anyplace tv app to set recordings if you don't have the Nextbox Enhanced guide? ***Edited labels***

Tmothy12 by I'm a Regular
  • 11508 Views
  • 92 replies
  • 0 likes