What happen to the automatic box reauthorization? In the past when I needed one of my set-top box reauthorized, I call 1-866-894-9962, follow some prompts and my box is back in action. Now that 1-866 directs me to an agent, where I have to be placed on hold first, the agent wants the serial number which is new and unexpected, then the agent reauthorizes it for me. Including hold time, time to authenticate me, it took 30minutes. Anyway to get the automated version back? Is there a different number to call?
I do apologize for any inconvenience and thank you for your feedback.
There is currently no automated option via the phone. That said, if you go to www.rogers.com and login to your MyRogers account, there is an option to Reset Digital Box under Usage & Services > TV.