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Forum Posts

Rogers’ Burial Process

Rogers’ Burial Process is initiated when a customer is experiencing degraded signal from their existing cable feed to their property.   After exhausting all troubleshooting steps to correct or improve the signal, and only as a last resort, the field ...

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Report an Issue with Outdoor Rogers Equipment

Hello Community.     Our technicians are always looking to spot and repair damaged equipment. If you do notice an issue or damage to Rogers-owned equipment outside of your home, you can always report it.   Find out how to identify and report damaged ...

Cable repair - How do I get a temporary cable installed?

I would like to know how to get a temporary cable installed. My father lives where there is active construction and has been without tv or home phone for 8 days. I spoke to customer service and they were not able to assist. I am getting tired of the ...

Lindad1 by I've Been Here Awhile
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Broadcast of PPV preshows stop 10 minutes early

I have noticed that the broadcast of free preshows on Sportsnet Pay Per View (channel 348) ends 8-10 minutes early; with the screen first turning entirely black and then the standard message shown: "This PPV event will start in (time)".  The broadcas...

Channels have all gone dark!

All my channels are dark.  All I see is a box that say "This service is currently not available.  Please try again later." What's going on?  

TimMcCree by I Plan to Stick Around
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Incorrect programming information for Sportsnet Pay Per View?

Sportsnet Pay Per View (channel 348) appears to be showing incorrect programming information.The standard definition channel (350) is showing Impact Wrestling Slammiversary 2022 at 8:00 p.m., which should be correct, while the high definition channel...

Unable to subscribe to new channels using NextBox 4K UHD PVR

There was a time when it was possible to add new channels using NextBox 4K UHD PVR; by navigating to Settings - Apps - Get MORE TV.  For approximately the past two years, we are presented with the following message when attempting to subscribe to new...

Moving tv cables

I need to move tv cable from middle of livingroom to side wall for open concept in my condo i own. The walls are all open right due to renovations and i am putting in a drop ceiling so to move cable would be easy access. Who do i contact to do this? ...

djunor by I've Been Here Awhile
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Digital Box Not Working

4 digital boxes at my house only 1 is working. What do I do to reset all four? Was working fine yesterday and now today only 1 is working, the others are not.       ***Edited Labels***

North401 by I've Been Here Awhile
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Resolved! Digital Cable TV and Internet Pricing

Can someone post where I can find the pricing for Digital Cable TV and legacy High Speed Internet.  All I can find online is the pricing for Ignite Internet and TV. I realize Rogers is marketing Ignite but where can I find pricing for the legacy Digi...

Sailorman by I Plan to Stick Around
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Lost My Ability to Record?

A week or so ago, I noticed that all my recordings are gone and when I hit "record" I get a message that says I "need a DVR subscription"  I have spoken to a few Rogers tech people but they always seem to need to "pass it on to another team"   Any id...

Cbernard by I've Been Here Awhile
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Bring back Anyplace app for Digital customers

Why would you discontinue an app for Digital customers? Apps are the future. I live in a condo and we have an agreement with Rogers for Digital TV and Internet. I am not paying for both included and extra for Ignite TV just for the app. Bell can make...

NextBOX 9865 no longer recording

HelloI just found the my NextBOX 9865 is no longer recording and all recorded programs have disappeared from the list. Otherwise, I can still watch TV.I press record and it displays “Program is being recorded” but its not recorded.I read some posts a...

oy by I've Been Here Awhile
  • 532 Views
  • 10 replies
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Issues with Internet and Digital TV

We've been experiencing worsening intermittent issues with our Internet and Digital TV services for the last couple of months.  All of the symptoms we see are intermittent.  Our cable is normally buried, although we currently (for past month) have a ...

GWD by I Plan to Stick Around
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Flickering Black box on top of screen directly caused by Rogers

Watching TV is impossible for quite a while now due to a large and wide black box that looks like a film camera reel roll flickering rapidly on top of the screen. The only way to make it go away temporarily is to use the remote to show the channel in...

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SIRTOXIC by I'm Here A Lot
  • 143 Views
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Resolved! Lobby channel & Ignite

Hello - I have Ignite internet and have the Ignite white modem, but no TV box (did not subscribe to it).  I connected from teh wall socket directly to my television coax input and find I can receive some signals, including, on a sometimes intermitten...

Mat888 by I've Been Here Awhile
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Resolved! Formula 1 Racing schedule.

I'm no longer a Rogers Digital Cable subscriber, I now have IPTV from my ISP.  When on Rogers Cable I recorded everything and just occasionally watched News live. That hasn't changed for me.   I had the Bahrain GP Qualifying  scheduled to record at 1...

OLDYELLR by I'm a Senior Advisor
  • 680 Views
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Resolved! Audio not controlled by "Watch Cable"

Hello, my old PVR died and was replaced today. I received a new urc2125 remote and paired all devices, the TV (Samsung) and the Audio (a Technics AM/FM receiver). Here's the problem: The Technics Audio button will only work separately, not through th...

chdiamo1 by I'm Here A Lot
  • 193 Views
  • 2 replies
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Subscribed Channels Missing "Loading... one moment please"

Today, started getting "Loading. One moment please" on more than half of my subscribed channels. This is only occurring on my Netbox 3.0, it is not occurring on my older box. Interestingly, two days ago got a message on the Netbox that it updated the...

robseeley by I've Been Here Awhile
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Audio Out of Sync

Autio on CTV timeshifted channel 581 is out of sync in toronto       ***Edited Labels***