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Rogers’ Burial Process

Rogers’ Burial Process is initiated when a customer is experiencing degraded signal from their existing cable feed to their property.   After exhausting all troubleshooting steps to correct or improve the signal, and only as a last resort, the field ...

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Report an Issue with Outdoor Rogers Equipment

Hello Community,   Our technicians are always looking to spot and repair damaged equipment. If you do notice an issue or damage to Rogers-owned equipment outside of your home, you can always report it.   Find out how to identify and report damaged eq...

Nextbox 4K PVR...Incomplete/Partial Recordings

Hi,   Lately, for some reason, whenever I try to record TV shows using my Nextbox 4K, it only records portions of shows (i.e. records 20 minutes of a one hour show). For example, last Friday I scheduled to record 2 shows at the same time (Dateline an...

JLG1956 by I plan to stick around
  • 3756 Views
  • 33 replies
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NextBox

Just got a new (or likely refurbished Nextbox).  Got it all hooked up.  TV has picture/sound for about 5 seconds, then loses both for 5 seconds, in a continuous ongoing cycle.  Tried using other HD inputs but no change.  Other devices hooked up to th...

WPS by I've been here awhile
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What do I do with old digital boxes (in Toronto)?

I have about a dozen old digital cable boxes - SA3200, SAS3250HD, SA4250HD, SA8300HD and some Nextbox boxes.  I own all of these boxes - none were rented from Rogers.  Several of these boxes will be deactivated on April 30, and the others can no long...

wayner92 by I'm a reliable contributor
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Problem recording a game on TSN

HI there, Any advice would be greatly appreciated. I subscribed to TSN using my television. I am now trying to record the FIFA Women's soccer games which are all very early in the mornings but its not allowing me to. There is no record option only re...

No Live CTV on CTV App?

I'm logged in through my Rogers account but trying to watch live feed still telss me to contact my tv provider?     ***Edited Labels***

mdawson by I've been here awhile
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Resolved! Roger’s users manual

Where can I find the Rogers users manual?     ***Edited labels***

Rumi1 by I've been around
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TSN3 Blackout During Toronto Maple Leafs Games in NL

Very frustrating , this has been going on all 2023 - 2024 NHL season..  My father has Bell Alaint here in NL and gets every Leafs game on TSN3,, pretty much every Thursday he gets the game and I’m blacked out..  I have access to all the sports channe...

CShort by I've been around
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One button on new remote not working

I have a digital PVR with Rogers, and about every year I wear out some of the remote buttons from frequent use (FF and rewind). I ask Rogers for a new remote and mail back the faulty one. But this year it was the number 3,4, and 6 buttons that stoppe...

Debo by I've been here awhile
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Resolved! ROGERS ENHANCED GUIDE for Nextbox 3.0 9865HD

I recently bought a used NEXTBOX 3.0 9865HD and am looking for a PDF of the ROGERS ENHANCED GUIDE or any other instruction manual (not the QSG) for that box.   Among other questions, I find it hard to see the blue coloured time-of-day display on this...

dogmusic1 by I've been here awhile
  • 414 Views
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AMC Gone Black Again

Well here we go again.AMC was black on Sunday and it is still black today.Exactly similar to the last time on 10-14-2023.The diagnostics are good but no picture.As far as I can tell there are no other channels,at least the ones I watch,that have this...

a084299 by I plan to stick around
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Resolved! What happened to BBC First?

As of yesterday (March 19, 2024) BBC First has been displaying a message that reads "The broadcaster is currently experiencing technical difficulties. Please stand by."   Does anyone have any information regarding what happened to this channel or if ...

Power cord for 9865HD PVR

Anyone or Rogers store in Ottawa have a spare power cord for a 9865HD PVR?   I am looking for one.   **Labels Added**    

RW12 by I've been here awhile
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TV pixelation problem

I've a had a recurring TV pixelation problem for years now. It's a Rogers problem at their end.Can someone from maintenance fix the signal strength in the Twenty Seventh Street and Shamrock Ave area in Long Branch. Still have cable/Nextbox 9865. Had ...

adm7007 by I plan to stick around
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  • 17 replies
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Is this why Rogers is decommissioning older boxes?

Found out something rather interesting.  I don't know if this applies to Rogers since they never used CableCARDs, but apparently this is a problem with older SA boxes.  It is kind of a Y2K issue.   'Time warp could cause millions of old 'PowerKEY' se...

wayner92 by I'm a reliable contributor
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Resolved! Speciality channels cost and commercials

The cost of speciality channels example: CP24, Discovery Channel, Food Network by their self can cost between 4 and $7 a month extra or included in a package of a lot of unwanted channels, the cost may be factored in depending on provider. Also most ...

Flavour1 by I plan to stick around
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Resolved! CBC News Network: Audio/Video out of sync

For the past week or so, I've noticed the CBC News Network (Ch. 26 and 544 for me) has been out of sync. The video lags significantly behind the audio.    It only affects this channel and only the actual broadcast (i.e., the commercials are not out o...

oho by I've been here awhile
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Resolved! What to do with old NextBox receivers?

Hi there.   Late last year we switched to the new Rogers Ignite receivers . My question, is what to do with the old NextBox receivers? I have one 3.0 and two 2.0 receivers. Does Rogers take these back if I bring them in? Please let me know what you'v...

Radar2000 by I plan to stick around
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Lost many TV channels

On Wednesday I lost about half may channels,  all of them on the upper 700Mhz spectrum as show on the STB diagnostics screen. I phoned the useless Rogers support line saying all the old non Ignite boxes are not supported so they won't to bother on se...

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emveepee by I'm here a lot
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Resolved! HdEr on PVR display

HdEr on PVR display and all recordings are gone   *Added Labels*

linda77 by I've been around
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