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Rogers’ Burial Process

Rogers’ Burial Process is initiated when a customer is experiencing degraded signal from their existing cable feed to their property.   After exhausting all troubleshooting steps to correct or improve the signal, and only as a last resort, the field ...

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Report an Issue with Outdoor Rogers Equipment

Hello Community,   Our technicians are always looking to spot and repair damaged equipment. If you do notice an issue or damage to Rogers-owned equipment outside of your home, you can always report it.   Find out how to identify and report damaged eq...

Missing Episodes Magnolia Network OnDemand

I have the old digital Tv box.  A lot of the episodes on demand for Magnolia network  such as Magnolia Table and Getting lost with Erin French are missing. Also Design Down Under. What's up with that?  A lot the episodes for this channel or either mi...

Elle828 by I've been here awhile
  • 197 Views
  • 1 replies
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How much longer until legacy cable is discontinued?

I just saw a post on another forum of a Shaw customer in western Canada who is being forced to switch over from legacy cable to Shaw Ignite. I imagine it is just a matter of time until that happens to Rogers customers as well.  Anyone have any insigh...

wayner92 by I'm a senior contributor
  • 2093 Views
  • 6 replies
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Digital cable box not supported?

Our tv keeps giving us a random message that channels are not available and to try again later. I called Rogers and the tech told me that the box is faulty and they will not replace it, I have to switch to Ignite. I have had three technicians (Rogers...

Kmmotyl by I've been here awhile
  • 2945 Views
  • 9 replies
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Rogers Subcontractor Management

Rogers needs to take a more proactive role in ensuring their subcontractors which are contracted to do burials for residential services do so in a timely manner. I have waited since last October to have an exterior coax cable buried below ground to m...

Jeff96 by I've been here awhile
  • 2357 Views
  • 8 replies
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What do I do with old digital boxes (in Toronto)?

I have about a dozen old digital cable boxes - SA3200, SAS3250HD, SA4250HD, SA8300HD and some Nextbox boxes.  I own all of these boxes - none were rented from Rogers.  Several of these boxes will be deactivated on April 30, and the others can no long...

wayner92 by I'm a senior contributor
  • 2507 Views
  • 20 replies
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Resolved! Are there Ignite TV boxes that connect via coaxial rather than wi-fi?

The reason why I'm asking is that my current Legacy modem cuts out several times per day.  This has happened with other modems, so I anticipate that if I switch from Legacy to Ignite, the new modem will also lose connection regularly.    If the new T...

phrenzee1 by I've been around
  • 7761 Views
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Resolved! NextBoxes kicked off the network

Anyone else having digital TV NextBox problems? I have three of them, two 4642HD's and one 9800 PVR. Yesterday (Thursday the 6th) we woke up to find the two 4642HD boxes stuck on -01- after being rebooted, which I guess occurred during the usual nigh...

FredGarvin by I plan to stick around
  • 10022 Views
  • 22 replies
  • 1 likes

Pixilated picture and garbled sound

This started happening about a week ago on both tvs with 2 different PVRs. The picture is so pixilated and the sound is so garbled, it is impossible to watch. Any shows we have recorded on our PVR work fine. For short periods of time we get good rece...

Borntoshop by I plan to stick around
  • 1066 Views
  • 13 replies
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Is this why Rogers is decommissioning older boxes?

Found out something rather interesting.  I don't know if this applies to Rogers since they never used CableCARDs, but apparently this is a problem with older SA boxes.  It is kind of a Y2K issue.   'Time warp could cause millions of old 'PowerKEY' se...

wayner92 by I'm a senior contributor
  • 4486 Views
  • 18 replies
  • 0 likes

Local Rogers TV on Shaw channel line up

I am a Shaw customer with Shaw Direct and have been pleased that I have not been impacted by the merger with Rogers. In fact, I decided to get Rogers internet so that at some point I can take advantage of bundling deals.    I am curious to know the p...

egharris by I've been around
  • 354 Views
  • 1 replies
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Nextbox 4K PVR...Incomplete/Partial Recordings

Hi,   Lately, for some reason, whenever I try to record TV shows using my Nextbox 4K, it only records portions of shows (i.e. records 20 minutes of a one hour show). For example, last Friday I scheduled to record 2 shows at the same time (Dateline an...

JLG1956 by I plan to stick around
  • 5383 Views
  • 35 replies
  • 0 likes

Super Channel GinxTV (ch 337) Bad Audio

Legacy Digital TV - channel 337 (Ginx Super Channel (North York/Toronto area) has had bad audio (both Regular and DVS Audio choices) for several days.The picture is perfect, but the audio breaks up every second or less, thus words are missed. It's ju...

mebe by I'm a trusted contributor
  • 283 Views
  • 1 replies
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NextBox

Just got a new (or likely refurbished Nextbox).  Got it all hooked up.  TV has picture/sound for about 5 seconds, then loses both for 5 seconds, in a continuous ongoing cycle.  Tried using other HD inputs but no change.  Other devices hooked up to th...

WPS by I've been here awhile
  • 5814 Views
  • 8 replies
  • 0 likes

Problem recording a game on TSN

HI there, Any advice would be greatly appreciated. I subscribed to TSN using my television. I am now trying to record the FIFA Women's soccer games which are all very early in the mornings but its not allowing me to. There is no record option only re...

No Live CTV on CTV App?

I'm logged in through my Rogers account but trying to watch live feed still telss me to contact my tv provider?     ***Edited Labels***

mdawson by I'm here a lot
  • 3681 Views
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Resolved! Roger’s users manual

Where can I find the Rogers users manual?     ***Edited labels***

Rumi1 by I've been around
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TSN3 Blackout During Toronto Maple Leafs Games in NL

Very frustrating , this has been going on all 2023 - 2024 NHL season..  My father has Bell Alaint here in NL and gets every Leafs game on TSN3,, pretty much every Thursday he gets the game and I’m blacked out..  I have access to all the sports channe...

CShort by I've been around
  • 402 Views
  • 1 replies
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One button on new remote not working

I have a digital PVR with Rogers, and about every year I wear out some of the remote buttons from frequent use (FF and rewind). I ask Rogers for a new remote and mail back the faulty one. But this year it was the number 3,4, and 6 buttons that stoppe...

Debo by I've been here awhile
  • 476 Views
  • 2 replies
  • 0 likes