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Report an Issue with Outdoor Rogers Equipment

Hello Community. Our technicians are always looking to spot and repair damaged equipment. If you do notice an issue or damage to Rogers-owned equipment outside of your home, you can always report it. Find out how to identify and report damaged equipm...

Rogers’ Burial Process

Rogers’ Burial Process is initiated when a customer is experiencing degraded signal from their existing cable feed to their property. After exhausting all troubleshooting steps to correct or improve the signal, and only as a last resort, the field te...

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Resolved! Programming TV with 5-mode Remote

Hi, I've went through the steps for both the automatic and manual code-finding to set up my Rogers 5-mode remote and neither have worked. When I try to imput the four-digit code for the manufacturer, the TV thinks I'm imputting a channel I want to go...

leafs121688 by I've Been Around
  • 183034 Views
  • 101 replies
  • 0 likes

Resolved! Navigatr guide missing info Jan 20 2022.

Since last Friday most of the prime time schedule has showed an no information. Since Saturday the Friday and later schedule is fine **Labels Added**

wmloucks by I've Been Around
  • 873 Views
  • 26 replies
  • 0 likes

Latest NextBox Terminal.

I have a Nextbox 3.0 Whole Home setup with 9865 HD PVR and 4642 HD boxes. The 4642 HD is terribly slow to respond to remote (changing channels, tv guide, play/rew/ff buttons). Is there a better model out there? Note: NOT interested in switching to ig...

SB28 by I Plan to Stick Around
  • 141 Views
  • 3 replies
  • 0 likes

Rogers Navigator Guide

Rogers Navigator Guide. Recently Monday, January 18, 2021, at 10:00 pm, CNBC channel 79 NEXTBOX Digital tuner, Rogers Navigator Guide, the listing was Street Signs Asia. The CNBC channel 79 broadcast was AMERICAN GREED. Is a CHATBOT providing the pro...

jonjaymcc by I've Been Here Awhile
  • 775 Views
  • 3 replies
  • 0 likes

Resolved! NextBox TV Listings

Is anyone else noticing that NextBox tv listings are a mess? Several listings describe programs that are supposed to be airing in real time but when I go to that cable channel there’s a completely different program being aired. This happens daily on ...

LisaVS by I Plan to Stick Around
  • 1198 Views
  • 10 replies
  • 0 likes

Guide & List not working

My Guide & List buttons are not working. I have rebooted with no success. Anyone else having trouble today? *** Edited Labels ***

Jack22 by I Plan to Stick Around
  • 600 Views
  • 2 replies
  • 0 likes

NextBox 4642 Error 65TR

hi guysI wondering to know what the problem is in cisco hd box shows 65 tr in display no want reboot or following the reset instruction is any one have same problemeven Roger's want do any thing about it because is owned box . even technicians don't ...

MOUNDERSS by I've Been Here Awhile
  • 1856 Views
  • 4 replies
  • 0 likes

Nextbox 3.0 HD PVR fan or HD always on?

As the header states, I recently noticed either a fan is constantly running or the HDD is always spinning, even with TV offIs this normal? Thx *** Edited Labels ***

Bilko by I Plan to Stick Around
  • 693 Views
  • 1 replies
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Why is HCBCV CBC Vancouver now SD?

I have an SA8300HD and can only record 2 channels at a time, which is why I use time shifting occasionally for recordings. I've been using HCBCV CBC Vancouver, Ch. 582 to record Burden of Truth. Last week the new season premiere recorded and played o...

OLDYELLR by I'm a Senior Advisor
  • 872 Views
  • 2 replies
  • 0 likes

"List" Menu No Longer Showing Shows' Icons on 8642HD PVR ?

Hi. I have the older Nextbox 2 8642HD. when I press the LIST buton, it used to display icons with graphics to denote my shows. Now after last night's update, it's just a list of shows ... anyone else seeing this? *Added Labels*

SpeedyC by I'm a Reliable Contributor
  • 1053 Views
  • 1 replies
  • 0 likes

Can the Progress bar be disabled?

Using Netbox PVR. When I’m watching a recorded show, and fast forward, and then play again, the system puts up a banner at the top, telling me what I’m watching, and the channel it was on. If it's a hockey game, it blocks the scores for several secon...

AndreH by I'm Here A Lot
  • 1056 Views
  • 3 replies
  • 0 likes

One series stopped recording...all other record fine.

I have a Cisco Nextbox 9865 PVR from Rogers. Recently, I noticed I was missing one of my scheduled series recordings (that’s been recording fine for years). No matter what I do I can’t get the series to record. All other series record fine. I’ve got ...

Spiff27 by I Plan to Stick Around
  • 2978 Views
  • 21 replies
  • 0 likes

Newly hidden channels don't stay hidden

Hi. I have the NextBox 2.0 and have enjoyed the ability to hide channels. But lately when I hide channels, they don't stay hidden any longer than a day. Yet all the channels I hid long ago are still hidden. Any known solution? Is there a maximum numb...

unun4848 by I Plan to Stick Around
  • 2582 Views
  • 4 replies
  • 0 likes

Timing of NextBox Downloads/Updates

I have been seeing a disturbing trend over the past weeks and months - my PVR is being updated and rebooted at VERY annoying and inconvenient times, i.e. during the day or worse, in prime time. We have a NextBox 4K PVR but I think this is happening o...

DrMike by I'm a Trusted Contributor
  • 6051 Views
  • 13 replies
  • 0 likes

Resolved! Deleting Series from NAVIGATR

How to I record a series I set up?I have series in my list that aren't even on the air any more. How do I get rid of them? *** Edited Labels ***

SkaGoat by I Plan to Stick Around
  • 13745 Views
  • 41 replies
  • 0 likes

Resolved! Picture-in-Picture

I'm not sure if anyone else has experienced this and I haven't seen it posted. I have the nextbox3.0 in my living room attached to a 60" LG 4k smart TV controlled by the new remote. I have 2 other HDTVs in the house connected via whole-home with what...

Dllevine by I Plan to Stick Around
  • 14842 Views
  • 36 replies
  • 0 likes