Rogers Community

mascf1 · 09-11-2024

None of the Delay settings for the screen saver to kick in work, 5 minutes takes 45 minutes for the screen saver to start and 5 hours starts after 4 hours. Doesn't matter what you set the delay to the box does not obey any of the settings, so what's...

mascf1 · 12-09-2023

The downstream latency on all my wifi connected devices is over 300ms, Ethernet connection to the modem is 8ms. Signal strength and distance aren’t the issue, I can sit beside the modem with my iPad and iPhone and the wifi latency is still over 300m...

mascf1 · 12-09-2022

My account info shows I'm paying for 1Gbps download and 50Mbps upload but I'm still getting the 30Mbps upload speed. Briefly last summer Rogers upgraded my upstream to 50Mbps and then downgraded it back to the 30. At that time Rogers was still adve...

mascf1 · 01-30-2022

Ever since the last software update the Ignite TV screen saver keeps cycling between Animals and Entertainment when I have it set to Animals. Support has been clueless and useless. *** Edited Labels***

mascf1 · 09-14-2021

Today at around 4:15pm EDT all of my services went down after this message appeared on the TV screen "you caught us in the middle of a housekeeping update, we will be done in a few minutes". This took out down of my Rogers services, not just the TV....

mascf1 · 09-16-2024

All smart TV’s have the streaming apps on them, you don’t need to use the Rogers Ignite box to access them. Worst case buy an Amazon Firestick for streaming. I watch Netflix and Prime using the apps on my TV.

mascf1 · 09-13-2024

I only have the XiOne, my previous box was the Xi6-T. I've only ever experienced the overlapping text on the guide for channel 27 on the XiOne and no other channels in the guide are affected. Every time it reoccurs I have to call support and have t...

mascf1 · 09-13-2024

Your suggestion fixed the Guide default view, phone support should have been capable of telling me to do this but they didn't. Still every couple of days the guide display for channel 27 keeps corrupting and shows overlapping text and I'm getting fe...

mascf1 · 09-13-2024

I get the same error message when trying to initiate a system refresh from the TV box and have to call support to do it from their end. My XiOne box keeps messing up the channel guide display with overlapping text on Channel 27 and the box keeps def...

mascf1 · 09-11-2024

Regardless of not being able to disable the screen saver it needs to respect the time delay settings but it doesn’t. That’s a firmware issue that needs to be fixed and not ignored as Rogers has been doing.

Rogers Community

User Statistics

User Activity

Screen Saver delay settings don't work

High WIFI Latency

Paying for 50Mbps upstream but still getting 30Mbps

Screen saver won’t stay on Animals

Housekeeping update message on TV

Re: System Refresh Failure

Re: System Refresh Failure

Re: System Refresh Failure

Re: System Refresh Failure

Re: Screen Saver delay settings don't work

Re: High WIFI Latency

Re: Paying for 50Mbps upstream but still getting 3...

Re: Intermittent screen freezes and audio dropout