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mascf1
I Plan to Stick Around
since ‎08-05-2014
‎02-25-2023

User Statistics

  • 98 Posts
  • 3 Solutions
  • 1 Likes given
  • 37 Likes received

User Activity

Paying for 50Mbps upstream but still getting 30Mbps

12-09-2022
My account info shows I'm paying for 1Gbps download and 50Mbps upload but I'm still getting the 30Mbps upload speed.  Briefly last summer Rogers upgraded my upstream to 50Mbps and then downgraded it back to the 30.  At that time Rogers was still adve...

Screen saver won’t stay on Animals

01-30-2022
Ever since the last software update the Ignite TV screen saver keeps cycling between Animals and Entertainment when I have it set to Animals. Support has been clueless and useless.   *** Edited Labels***

Housekeeping update message on TV

09-14-2021
Today at around 4:15pm EDT all of my services went down after this message appeared on the TV screen "you caught us in the middle of a housekeeping update, we will be done in a few minutes".  This took out down of my Rogers services, not just the TV....

misrouting digital cable support calls

05-21-2021
Rogers is now continually misrouting calls for digital cable support and wasting customers time!!!! The IVR system recognizes phone number associated with the account and yet still routes it to the Ignite TV group. Support calls are now taking more t...

Technical Error on MyRogers

04-11-2021
Every time I try to click on the link to the Special Upgrade Offer on my account I get a Technical Error message.  This has been going on for several weeks, I have no way of viewing the special offer.  I've called support and they just say it will be...
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