Rogers Community

422151819119

I've had opportunities to try out Ignite TV on a few occasions and something that very much surprised me is the presence of ads in the program guide. They appear as rows like regular channels over and over again as you scroll vertically in the guide...

422151819119 · 06-30-2023

How long and how many customer service employees does it take to add a channel? Rogers: Hi, my name is x from Rogers in Charlottetown. Thank you for taking the time to connect with us, how are you doing today? Customer: Hello. Please add a and b ...

422151819119 · 04-05-2023

I have been meaning to ask this for some time: What is the purpose of the SmartStream product? For customers/users of SmartStream, what does the product provide that, for example, a $30 Roku media player (or a more elaborate media player such as Shie...

422151819119 · 04-04-2023

In the limited amount of time that I have used the Ignite television service, something that I noticed was that the fast-forward and rewind functions are not implemented well, i.e. rather unresponsive and inaccurate, leading to a poor user experience...

422151819119 · 03-31-2023

Where would customers of the digital cable television service (not to be confused with the new Ignite platform) be able to find packages and pricing information? The Web site is extremely poor in navigating and finding this information, and the cust...

422151819119

Good to know! Thanks! They appear to be quite in the way of getting the information that you want. Nice to hear that they are removable.

422151819119 · 05-31-2023

For those interested in a solution to the original problem presented in this posting:Contact Rogers and ask them to provide you with a PDF file of each of their digital television cable packages, and they will email it to you. Be prepared to encount...

422151819119 · 05-31-2023

While your responses are appreciated, they do come off as salesman-ish sometimes. Consider reading the concerns of someone that posts and relating to those concerns instead of attempt to sell them on signing on to the Ignite platform. While Ignite is...

422151819119 · 05-31-2023

As from my previous postings, I echo your opinion. I was amazed that customer service folks had no knowledge -- at all -- about digital cable television service and packages. (This, of course, is not only on telephone or chat, but also on these forum...

422151819119 · 04-05-2023

It does sound like my initial experience (and disappointment) with the fast-forward and rewind functions on Ignite TV are similar to the experience of other customers. I do wonder whether the user experience around these functions can be improved on...

Rogers Community

User Statistics

User Activity

Ads in program guide

Long process to add channel

What is the purpose of SmartStream?

Fast-forward and Rewind Responsiveness and User Experience

Digital cable television packages

Re: Ads in program guide

Re: Digital cable television packages

Re: Digital cable television packages

Re: Digital cable television packages

Re: Fast-forward and Rewind Responsiveness and User Experience

Re: Digital cable television packages