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Forum Posts

Placement of Crave channels

In 2018, we saw the rebranding of The Movie Network to Crave, and since that time the channels that belong to this package have been out of order on your network:301: Crave 1302: HBO 1303: HBO 2304: Crave 3305: Crave 2306: Crave 4307: Starz 1308: Sta...

Resolved! Blank Screen on Ch.484 HD Showcase...Again

Blank screen on an SDV channel ...once again, on both STB's. This time it is Showcase on channel 484, out  of the Scarlett Rd. headend, QAM frequency is 813Mhz. Other channels on same QAM frequency are working, no errors.   Please do not contact me a...

RRF1 by I Plan to Stick Around
  • 304 Views
  • 11 replies
  • 0 likes

Cable Problems

Hi, was wondering if anyone out there, has cable problems.  It has been almost three months when we were slowly loosing channels that go black and it would last a few minutes.  Now Aug 22, it is getting a lot worse, about half of my station go black ...

barb67 by I'm Here A Lot
  • 1760 Views
  • 25 replies
  • 1 likes

Digital NetBox PVR shows multiple times with same Serial Number

The HDPVR unit is showing multiple times in Rogers system (i.e. on same outlet# and on a different outlet#).  The issue started when a Rogers associate was trying to correct billing issue on Jan. 16th at 6:30pm.  We have not had any service since.  A...

jjanas by I've Been Around
  • 81 Views
  • 1 replies
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Resolved! Does Old PVR Need To Be Removed From Account?

I recently switched my TV and Internet to Ignite.  I have an Explorer 8300HD PVR that I used with my previous digital tv service that I'd like to pass along to someone else.  I purchased it retail from Furture Shop.  I own the box, not Rogers.  The p...

kuhnberg by I Plan to Stick Around
  • 167 Views
  • 5 replies
  • 0 likes

NextBox

Just got a new (or likely refurbished Nextbox).  Got it all hooked up.  TV has picture/sound for about 5 seconds, then loses both for 5 seconds, in a continuous ongoing cycle.  Tried using other HD inputs but no change.  Other devices hooked up to th...

WPS by I've Been Here Awhile
  • 296 Views
  • 5 replies
  • 0 likes

Upcoming Update: Reprogramming Your PVR?

June 15th we're getting an update that will, for some reason, change some show titles. Just curious, why would show titles change? Is this in preparation for another life-altering process to our TV viewing? Any connection to the upcoming earth-shatte...

Cap07 by I'm a Reliable Contributor
  • 3113 Views
  • 21 replies
  • 1 likes

Resolved! Exchange defective Nextbox

Is there an easy way to arrange for an exchange of defective Netbox? Perhaps by email? I've been on chat for several hours.     ***Added Labels***

steve3455 by I've Been Here Awhile
  • 162 Views
  • 2 replies
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Resolved! CBC News Network: Audio/Video out of sync

For the past week or so, I've noticed the CBC News Network (Ch. 26 and 544 for me) has been out of sync. The video lags significantly behind the audio.    It only affects this channel and only the actual broadcast (i.e., the commercials are not out o...

oho by I've Been Here Awhile
  • 228 Views
  • 2 replies
  • 0 likes

Nextbox 4K PVR...Incomplete/Partial Recordings

Hi,   Lately, for some reason, whenever I try to record TV shows using my Nextbox 4K, it only records portions of shows (i.e. records 20 minutes of a one hour show). For example, last Friday I scheduled to record 2 shows at the same time (Dateline an...

JLG1956 by I Plan to Stick Around
  • 801 Views
  • 31 replies
  • 0 likes

Nextbox 3.0 Thumbnails

Is anyone out there still using Nextbox 3.0? I'm having an issue with the thumbnail pictures. Every time I record a program (or set a series) I get a blank box... no more nice pictures. Tech support has been useless. Is anyone else out there experien...

Oscar15 by I've Been Here Awhile
  • 780 Views
  • 4 replies
  • 0 likes

Overcompressed poor quality picture

Seems the picture quality on my favorite shows keeps becoming poorer and poor. Why does one of the most watched shows, like survivor, make me feel like I'm watching something in 480i resolution. I know it's all about the compression and band with the...

Blackscreen on one channel only

Note: Using customer owned PVR boxes: Approx. 5 days ago I stopped seeing channel 545 (CNN) only here in Ottawa. All other channels are fine. When I switch to that channel the screen is blank and there is no sound, but when I click on "info", the scr...

admin201 by I Plan to Stick Around
  • 1515 Views
  • 63 replies
  • 0 likes

Anyone successfully replaced the hard drive in 9865 PVR in 2022 ??

Last time I tried a year ago, it was never able to upload software after the replacement drive was physically installed. It was stuck in a pending state waiting for something from the network. No help from Rogers.      ***Edited Labels***

DE_ by I Plan to Stick Around
  • 271 Views
  • 3 replies
  • 0 likes

Inconsistent identification of TSN channels

In 2014, expanded their network with the rebranding of TSN to TSN1, and the introduction of TSN3, 4, and 5.  Since that time, you've identified these channels as follows on your network: 494: TSN1H495: TSN2H496: TSN3H497: TSN4H498: TSNH5 The, "H," is...

Broadcast of PPV preshows stop 10 minutes early

I have noticed that the broadcast of free preshows on Sportsnet Pay Per View (channel 348) ends 8-10 minutes early; with the screen first turning entirely black and then the standard message shown: "This PPV event will start in (time)".  The broadcas...

Unable to subscribe to new channels using NextBox 4K UHD PVR

There was a time when it was possible to add new channels using NextBox 4K UHD PVR; by navigating to Settings - Apps - Get MORE TV.  For approximately the past two years, we are presented with the following message when attempting to subscribe to new...

Subscribed Channels Missing "Loading... one moment please"

Today, started getting "Loading. One moment please" on more than half of my subscribed channels. This is only occurring on my Netbox 3.0, it is not occurring on my older box. Interestingly, two days ago got a message on the Netbox that it updated the...

robseeley by I've Been Here Awhile
  • 1280 Views
  • 4 replies
  • 0 likes

Resolved! rogers 4k box not booting

hello, I have a Rogers 4K box, NOT a PVR, i bought it off someone a few years ago and was working fine. I started to have issues with it not staying connect to rogers services (TV coax), and now recently the box gets booted from the network and shows...

jim31 by I'm Here A Lot
  • 835 Views
  • 6 replies
  • 0 likes

Nearly all TV channels still black in Ottawa (using NextBox)

My internet and home phone came back on Saturday, but my Rogers NextBox cable is still not working. Only about 10% of channels are working, the rest are black with the message "This service is currently not available".  I've unplugged NextBox, but it...

Mike222 by I've Been Around
  • 393 Views
  • 5 replies
  • 1 likes