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Forum Posts

Rogers’ Burial Process

Rogers’ Burial Process is initiated when a customer is experiencing degraded signal from their existing cable feed to their property. After exhausting all troubleshooting steps to correct or improve the signal, and only as a last resort, the field te...

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Report an Issue with Outdoor Rogers Equipment

Hello Community. Our technicians are always looking to spot and repair damaged equipment. If you do notice an issue or damage to Rogers-owned equipment outside of your home, you can always report it. Find out how to identify and report damaged equipm...

Subscribed Channels Missing "Loading... one moment please"

Today, started getting "Loading. One moment please" on more than half of my subscribed channels. This is only occurring on my Netbox 3.0, it is not occurring on my older box. Interestingly, two days ago got a message on the Netbox that it updated the...

robseeley by I've Been Here Awhile
  • 356 Views
  • 2 replies
  • 0 likes

Fox News Keeps Freezing (My Channel 181)

A home with two TV's and two 4642HD NextBoxes. Over the past few months FoxNews has been randomly freezing on an image and recovering 30-60 seconds later. When this happens, it happens on both TV's at the same. Rebooting the NextBoxes does not clear ...

equalizer by I've Been Here Awhile
  • 189 Views
  • 1 replies
  • 1 likes

Broadcast of PPV preshows stop 10 minutes early

I have noticed that the broadcast of free preshows on Sportsnet Pay Per View (channel 348) ends 8-10 minutes early; with the screen first turning entirely black and then the standard message shown: "This PPV event will start in (time)". The broadcast...

Unable to subscribe to new channels using NextBox 4K UHD PVR

There was a time when it was possible to add new channels using NextBox 4K UHD PVR; by navigating to Settings - Apps - Get MORE TV. For approximately the past two years, we are presented with the following message when attempting to subscribe to new ...

NextBOX 9865 no longer recording

HelloI just found the my NextBOX 9865 is no longer recording and all recorded programs have disappeared from the list. Otherwise, I can still watch TV.I press record and it displays “Program is being recorded” but its not recorded.I read some posts a...

oy by I've Been Here Awhile
  • 430 Views
  • 10 replies
  • 0 likes

Digtal Box (NextBox 3.0) not transmitting 5.1 sound

Now, allow me to preface this inquiry by stating that I am well aware that this issue has been brought up as well as addressed many times before on this forum alone, especially when the NextBox 3.0 had just come onto the market. However, no matter wh...

ArianK by I'm Here A Lot
  • 163 Views
  • 1 replies
  • 1 likes

Resolved! Nextbox 4K PVR and Champion Plus URC2125 Remote

My Champion Plus URC2125 is different than the one that describes on the remote manual. The INFO button is marked as BACK, and the FAV button is marked as INFO. I wonder how can I get the favourite channel listing? **Labels Added**

phed by I've Been Here Awhile
  • 279 Views
  • 3 replies
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Is there a maximum number of digital cable boxes that you can have?

I seem to recall that in the past when I wanted to add cable boxes I was told that there was a maximum of 10 cable boxes per account. Does such a limit exist and is it still a binding constraint? I have older cable boxes like SA8300HD, SA4250HD, SA46...

wayner92 by I'm a Reliable Contributor
  • 201 Views
  • 1 replies
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Resolved! Nextbox champion remote with LG tv

Has anyone been able to get input switching on the nextbox champion remote to work with a newer lg tv (LG C1 in my case). I had it working great with my Samsung Q80, but I can’t get it working with my new LG. I was able to get volume and power workin...

geoken2 by I'm Here A Lot
  • 266 Views
  • 5 replies
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Latest NextBox Terminal.

I have a Nextbox 3.0 Whole Home setup with 9865 HD PVR and 4642 HD boxes. The 4642 HD is terribly slow to respond to remote (changing channels, tv guide, play/rew/ff buttons). Is there a better model out there? Note: NOT interested in switching to ig...

SB28 by I Plan to Stick Around
  • 257 Views
  • 3 replies
  • 0 likes

New Samsung QLED TV Intermittent Audio Sync Issue with Live TV

Hello, I have a new QLED Samsung 65" tv with Rogers Cable (Nextbox 8642) which has intermittent audio sync issues. It happens with live tv, and not all the time. However once it starts it doesn't correct; might be fine next time I start tv, but no gu...

jdiesel23 by I'm Here A Lot
  • 1277 Views
  • 8 replies
  • 0 likes

Can a Digital TV box be re-activated?

A good friend of mine (also a Rogers customer) has a Digital TV box that he happens to own. He also has a lot of PVR recordings backlogged on it. Problem is, he can't access them due to the fact that his box doesn't have service running on it. Can he...

ArianK by I'm Here A Lot
  • 1272 Views
  • 9 replies
  • 0 likes

Channels Are Not Showing Up

Almost all cable channels are not showing. Two boxes. Both same issue. ***Edited Labels***

aeronut3 by I've Been Here Awhile
  • 1043 Views
  • 6 replies
  • 0 likes

Automatic Box Reauthorization

Greetings, What happen to the automatic box reauthorization? In the past when I needed one of my set-top box reauthorized, I call 1-866-894-9962, follow some prompts and my box is back in action. Now that 1-866 directs me to an agent, where I have to...

Upcoming Update: Reprogramming Your PVR?

June 15th we're getting an update that will, for some reason, change some show titles. Just curious, why would show titles change? Is this in preparation for another life-altering process to our TV viewing? Any connection to the upcoming earth-shatte...

Cap07 by I'm a Reliable Contributor
  • 2214 Views
  • 15 replies
  • 1 likes

Nextbox 3.0 Thumbnails

Is anyone out there still using Nextbox 3.0? I'm having an issue with the thumbnail pictures. Every time I record a program (or set a series) I get a blank box... no more nice pictures. Tech support has been useless. Is anyone else out there experien...

Oscar15 by I've Been Here Awhile
  • 545 Views
  • 3 replies
  • 0 likes

Black screens on many channels

Last night around midnight, I was watching TV and then the screen went black and an brief error message was displayed but I can not recall exactly what it said. I tried for about 10 minutes to get any channel to work but nothing would come up. I chec...

Kim17 by I've Been Here Awhile
  • 1710 Views
  • 5 replies
  • 0 likes