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Forum Posts

Rogers’ Burial Process

Rogers’ Burial Process is initiated when a customer is experiencing degraded signal from their existing cable feed to their property. After exhausting all troubleshooting steps to correct or improve the signal, and only as a last resort, the field te...

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Report an Issue with Outdoor Rogers Equipment

Hello Community. Our technicians are always looking to spot and repair damaged equipment. If you do notice an issue or damage to Rogers-owned equipment outside of your home, you can always report it. Find out how to identify and report damaged equipm...

Digtal Box (NextBox 3.0) not transmitting 5.1 sound

Now, allow me to preface this inquiry by stating that I am well aware that this issue has been brought up as well as addressed many times before on this forum alone, especially when the NextBox 3.0 had just come onto the market. However, no matter wh...

ArianK by I'm Here A Lot
  • 155 Views
  • 1 replies
  • 1 likes

French NHL Centre Ice - Missing Audio

I subscribe to the French NHL Centre Ice package (on Digital TV) in order to see "regional" Montreal games, carried on RDS, that are otherwise blacked out in southern Ontario. This package also includes Ottawa games, usually broadcast on RDS or (if a...

WlooRB by I'm Here A Lot
  • 766 Views
  • 8 replies
  • 0 likes

New Samsung QLED TV Intermittent Audio Sync Issue with Live TV

Hello, I have a new QLED Samsung 65" tv with Rogers Cable (Nextbox 8642) which has intermittent audio sync issues. It happens with live tv, and not all the time. However once it starts it doesn't correct; might be fine next time I start tv, but no gu...

jdiesel23 by I'm Here A Lot
  • 1262 Views
  • 8 replies
  • 0 likes

Audio Out of Sync

Autio on CTV timeshifted channel 581 is out of sync in toronto ***Edited Labels***

MTV Audio Problems

Anyone one else out there having audio problems with the MTV channels? A few times a minute, the sound just cuts off for a brief moment - a bit annoying. I've reported this a number of times but they want to send a technician over - not plausible dur...

mjm2 by I Plan to Stick Around
  • 1950 Views
  • 15 replies
  • 0 likes

Fox News Not Loading

past few days can't get fox news to load up this is the only channel I have noticed like this, any thoughts ***Added Labels***

Alexo1us by I've Been Here Awhile
  • 637 Views
  • 2 replies
  • 0 likes

No sound, tinted picture on new LG OLED65XCPUA with CAV10242HD

Hi Everyone, I am stumped by this, so hopefully someone in the community can help me. I just bought a brand new LG OLED65XCPUA. Everything seems fine with the TV itself. However, when I use it with my 4K Nextbox CAV10242HD, the colour for the entire ...

jjasonf by I Plan to Stick Around
  • 1630 Views
  • 12 replies
  • 0 likes

Resolved! Low audio signal + white noise on DTA50 box

Hi, I'm using Rogers cable TV via CISCO DTA50. For years everything was fine. For last two days, audio signal is low and there is a constant white noise. Audio is distorted. While listening to the TV channel, looking at the news, I've noticed that th...

Waclaw by I'm Here A Lot
  • 2009 Views
  • 9 replies
  • 0 likes