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Forum Posts

Rogers’ Burial Process

Rogers’ Burial Process is initiated when a customer is experiencing degraded signal from their existing cable feed to their property. After exhausting all troubleshooting steps to correct or improve the signal, and only as a last resort, the field te...

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Report an Issue with Outdoor Rogers Equipment

Hello Community. Our technicians are always looking to spot and repair damaged equipment. If you do notice an issue or damage to Rogers-owned equipment outside of your home, you can always report it. Find out how to identify and report damaged equipm...

AMC Gone Missing

Last night there was no signal on AMC and I couldn't watch The Walking Dead.Today again there is no signal only a black screen.What happened to AMC? ***Edited Labels***

a084299 by I Plan to Stick Around
  • 299 Views
  • 5 replies
  • 0 likes

CTV OnDemand New Brunswick Not Updating

CTV OnDemand hasn't been updated in well over a month. My DVR failed to record a show and I've been checking every few days ever since. Other channels seem to be updating fine, eg city, global. There's a an archived post from a few years ago mentioni...

Cactus73 by I Plan to Stick Around
  • 110 Views
  • 1 replies
  • 0 likes

Broadcast of PPV preshows stop 10 minutes early

I have noticed that the broadcast of free preshows on Sportsnet Pay Per View (channel 348) ends 8-10 minutes early; with the screen first turning entirely black and then the standard message shown: "This PPV event will start in (time)". The broadcast...

MediaSet/Teleatino

Anyone not able to see the Italian channels today? ***Added Labels***

Flora3 by I've Been Here Awhile
  • 308 Views
  • 4 replies
  • 0 likes

CNN Picture Quality very poor

These days are spent watching quite bit of CNN.But the picture quality is intolerable.With every scene change the picture goes blurry and then slightly clears a second later.It is time for Rogers to stop giving it's subscribers the bare minimum quali...

RRF1 by I Plan to Stick Around
  • 489 Views
  • 12 replies
  • 1 likes

MSNBC channel is completely black

This happens quite regularly but has been off for me in London, ON since about 9am this morning

RyeEncoke by I Plan to Stick Around
  • 159 Views
  • 2 replies
  • 0 likes

Superbowl

Why is Rogers putting the feed from CTV over the NBC channel. When I got NBC I expect to see an NBC feed, Not a CTV feed. ***Edited Labels***

dnsvideo by I've Been Here Awhile
  • 231 Views
  • 5 replies
  • 0 likes

CTV News Channel on the CTV website not working

I am in Ottawa and pay for the CTV New Channel (17) in my channel lineup. When I go to the CTV website and try to access the content it asks me to login - which I do via Rogers but then it tells me my access is denied - Unauthorized channel? Can some...

bowie by I'm Here A Lot
  • 170 Views
  • 1 replies
  • 0 likes

Resolved! Nextbox 4K PVR and Champion Plus URC2125 Remote

My Champion Plus URC2125 is different than the one that describes on the remote manual. The INFO button is marked as BACK, and the FAV button is marked as INFO. I wonder how can I get the favourite channel listing? **Labels Added**

phed by I've Been Here Awhile
  • 279 Views
  • 3 replies
  • 0 likes

Resolved! HDA&E Audio only 2 channels

HDA&E has been in 2 channel audio mode for more than a week, instead of the usual 5.1 mode. ***Added Labels***

RRF1 by I Plan to Stick Around
  • 336 Views
  • 8 replies
  • 0 likes

Episode 4 of Station Eleven missing from OnDemand

I access Crave OnDemand through Channel 100 on Rogers. I can see episodes 1,2,3 and 5, but not episode 4 which came out the same day as episode 5. Using Search function also doesn’t find it. Any suggestions? *** Edited Labels***

Tinker2 by I've Been Around
  • 195 Views
  • 2 replies
  • 0 likes

Black screen on one channel?

Here's our issue: For the past two weeks (and periodically over the past several months), the feed from CBC Ottawa (channels 514 and 008 here in Ottawa) is simply not there: the screen is blank and there is no sound, but when I click on "info", the s...

Darcie44 by I'm Here A Lot
  • 490 Views
  • 5 replies
  • 0 likes

French NHL Centre Ice - Missing Audio

I subscribe to the French NHL Centre Ice package (on Digital TV) in order to see "regional" Montreal games, carried on RDS, that are otherwise blacked out in southern Ontario. This package also includes Ottawa games, usually broadcast on RDS or (if a...

WlooRB by I'm Here A Lot
  • 776 Views
  • 8 replies
  • 0 likes

HBO + Movies on demand not accessible

Regarding Rogers digital TV, for the past several days channel 309 only accesses Crave on Demand, the HBO + Movies on demand is not accessible --- what's going on? *** Edited Labels ***

jonsp by I've Been Here Awhile
  • 1129 Views
  • 2 replies
  • 0 likes

Resolved! MSNBC Feeds?

Has anyone noticed a problem with their MSNBC feeds? Every morning there should be Morning Joe on at 6am. However, for the past few weeks, the show starts and is then switched to the 11th hour, their evening broadcast. This is similar to what used to...

akselsoft by I Plan to Stick Around
  • 655 Views
  • 5 replies
  • 0 likes

Resolved! Release Dates Missing on Channels

Why have the dates of production/release been removed from all channels? Very annoying as do not know if watching an original movie or remake. For TV shows they are usually not shown in series, but random so I would like to know at least what season ...

paullj by I Plan to Stick Around
  • 3159 Views
  • 66 replies
  • 4 likes

No Live CTV on CTV App?

I'm logged in through my Rogers account but trying to watch live feed still telss me to contact my tv provider? ***Edited Labels***

mdawson by I've Been Here Awhile
  • 978 Views
  • 3 replies
  • 0 likes

CityTV Randomly Freezes

For the past 2 weeks Rogers CityTV channel 7 has been randomly freezing then the picture goes completely green and stays like that for 1-2 minute before the screen goes black and the picture and sound come back. This ONLY happens on CityTV and the sa...

mascf1 by I Plan to Stick Around
  • 1181 Views
  • 6 replies
  • 0 likes