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Forum Posts

Rogers’ Burial Process

Rogers’ Burial Process is initiated when a customer is experiencing degraded signal from their existing cable feed to their property. After exhausting all troubleshooting steps to correct or improve the signal, and only as a last resort, the field te...

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Report an Issue with Outdoor Rogers Equipment

Hello Community. Our technicians are always looking to spot and repair damaged equipment. If you do notice an issue or damage to Rogers-owned equipment outside of your home, you can always report it. Find out how to identify and report damaged equipm...

Fox News Keeps Freezing (My Channel 181)

A home with two TV's and two 4642HD NextBoxes. Over the past few months FoxNews has been randomly freezing on an image and recovering 30-60 seconds later. When this happens, it happens on both TV's at the same. Rebooting the NextBoxes does not clear ...

equalizer by I've Been Here Awhile
  • 189 Views
  • 1 replies
  • 1 likes

Broadcast of PPV preshows stop 10 minutes early

I have noticed that the broadcast of free preshows on Sportsnet Pay Per View (channel 348) ends 8-10 minutes early; with the screen first turning entirely black and then the standard message shown: "This PPV event will start in (time)". The broadcast...

Adding and deleting older digital boxes like SA3250HD, 4250HD, 8300HD

Through the years I have purchased many digital TV boxes - these were probably all a decade or more ago. Boxes such as SA33200s, SA3250HDs, SA4250HDs and SA8300HDs. I have had about 10 or boxes on my account and some of these boxes have now died, and...

wayner92 by I'm a Reliable Contributor
  • 268 Views
  • 3 replies
  • 0 likes

Nextbox 3 HD bug - Scheduled Recording and PIP

I use a NextBox 3.0 HDPVR. I have encountered an annoying bug. Here are some steps to reproduce the problem: 1. Schedule a program to be recorded.2. When the program starts recording, switch the box to another channel.3. Open up Picture-in-Picture an...

Nick68 by I've Been Here Awhile
  • 340 Views
  • 3 replies
  • 0 likes

Resolved! MSNBC Feeds?

Has anyone noticed a problem with their MSNBC feeds? Every morning there should be Morning Joe on at 6am. However, for the past few weeks, the show starts and is then switched to the 11th hour, their evening broadcast. This is similar to what used to...

akselsoft by I Plan to Stick Around
  • 655 Views
  • 5 replies
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Black screens on many channels

Last night around midnight, I was watching TV and then the screen went black and an brief error message was displayed but I can not recall exactly what it said. I tried for about 10 minutes to get any channel to work but nothing would come up. I chec...

Kim17 by I've Been Here Awhile
  • 1710 Views
  • 5 replies
  • 0 likes

Which Digital Boxes Are Currently Supported?

Hi, Am thinking of possibly becoming a Rogers cable TV subscriber again. Do the following boxes still work on Rogers: HD Explorer 4250 Nextbox PVR3.0 Thanks, Stan ***Edited Labels***

Stan888 by I've Been Here Awhile
  • 1175 Views
  • 7 replies
  • 0 likes