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Resolved! NextBoxes kicked off the network

Anyone else having digital TV NextBox problems? I have three of them, two 4642HD's and one 9800 PVR. Yesterday (Thursday the 6th) we woke up to find the two 4642HD boxes stuck on -01- after being rebooted, which I guess occurred during the usual nigh...

FredGarvin by I plan to stick around
  • 8245 Views
  • 22 replies
  • 1 likes

What do I do with old digital boxes (in Toronto)?

I have about a dozen old digital cable boxes - SA3200, SAS3250HD, SA4250HD, SA8300HD and some Nextbox boxes.  I own all of these boxes - none were rented from Rogers.  Several of these boxes will be deactivated on April 30, and the others can no long...

wayner92 by I'm a reliable contributor
  • 1263 Views
  • 18 replies
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Pixilated picture and garbled sound

This started happening about a week ago on both tvs with 2 different PVRs. The picture is so pixilated and the sound is so garbled, it is impossible to watch. Any shows we have recorded on our PVR work fine. For short periods of time we get good rece...

Borntoshop by I plan to stick around
  • 595 Views
  • 13 replies
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Resolved! Are there Ignite TV boxes that connect via coaxial rather than wi-fi?

The reason why I'm asking is that my current Legacy modem cuts out several times per day.  This has happened with other modems, so I anticipate that if I switch from Legacy to Ignite, the new modem will also lose connection regularly.    If the new T...

phrenzee1 by I've been around
  • 5794 Views
  • 6 replies
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Is this why Rogers is decommissioning older boxes?

Found out something rather interesting.  I don't know if this applies to Rogers since they never used CableCARDs, but apparently this is a problem with older SA boxes.  It is kind of a Y2K issue.   'Time warp could cause millions of old 'PowerKEY' se...

wayner92 by I'm a reliable contributor
  • 3361 Views
  • 18 replies
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One button on new remote not working

I have a digital PVR with Rogers, and about every year I wear out some of the remote buttons from frequent use (FF and rewind). I ask Rogers for a new remote and mail back the faulty one. But this year it was the number 3,4, and 6 buttons that stoppe...

Debo by I've been here awhile
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Power cord for 9865HD PVR

Anyone or Rogers store in Ottawa have a spare power cord for a 9865HD PVR?   I am looking for one.   **Labels Added**    

RW12 by I've been here awhile
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Resolved! CBC News Network: Audio/Video out of sync

For the past week or so, I've noticed the CBC News Network (Ch. 26 and 544 for me) has been out of sync. The video lags significantly behind the audio.    It only affects this channel and only the actual broadcast (i.e., the commercials are not out o...

oho by I've been here awhile
  • 1346 Views
  • 3 replies
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Lost many TV channels

On Wednesday I lost about half may channels,  all of them on the upper 700Mhz spectrum as show on the STB diagnostics screen. I phoned the useless Rogers support line saying all the old non Ignite boxes are not supported so they won't to bother on se...

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emveepee by I plan to stick around
  • 1298 Views
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Resolved! FOX Seattle audio hiccups on Legacy Digital TV

Similar to the audio glitching still affecting KTLA, I noticed last night that FOX Seattle (ch. 531) has multiple audio hiccups that can last a half second or up to 3 seconds, that blank out words.Currently watching the baseball game LIVE, on both FO...

mebe by I'm a trusted contributor
  • 536 Views
  • 1 replies
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How much longer until legacy cable is discontinued?

I just saw a post on another forum of a Shaw customer in western Canada who is being forced to switch over from legacy cable to Shaw Ignite. I imagine it is just a matter of time until that happens to Rogers customers as well.  Anyone have any insigh...

wayner92 by I'm a reliable contributor
  • 1651 Views
  • 3 replies
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Digital cable box not supported?

Our tv keeps giving us a random message that channels are not available and to try again later. I called Rogers and the tech told me that the box is faulty and they will not replace it, I have to switch to Ignite. I have had three technicians (Rogers...

Kmmotyl by I've been here awhile
  • 1980 Views
  • 3 replies
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Resolved! Navigatr not showing primetime schedule

From Saturday August 26th 2023 to Tuesday August 29th, the prime time schedule only on my Rogers Navigatr here in Ottawa shows no information for every chanel.. This happens fairly often lately.Please correct. Thank you     ***Edited Labels***

Samosa by I've been here awhile
  • 720 Views
  • 3 replies
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Resolved! Atlas remote guide button not working

I have a atlas remote for a rogers digital set top box, the guide button will not work. Sound and channel buttons work fine. Any help most appreciated.   *** Edited Labels ***

Brian34 by I plan to stick around
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Resolved! Warning: Don't Record anything If your area has a Legacy TV outage

There's a known outage in my area (Toronto). as of 7am, all my digital legacy channels are now black (except for Lobby channel, and VOD) and no audio options exist via Info button.The good news is that all previously recorded programs on the PVR will...

mebe by I'm a trusted contributor
  • 929 Views
  • 3 replies
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Picture Breaking up/Pixelated

I've been having this cable TV problem for over two years now with the picture breaking up or pixalated on certain channels. 1,3,8,20,62,57 Rogers fixes the problem and it works for several weeks or over a month then the problem starts again. Last ye...

adm7007 by I plan to stick around
  • 1346 Views
  • 1 replies
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Missing Channels on Legacy

I'm not too techy but I've been wrestling with an issue of missing channels for a couple of weeks. I will note that we are on Digital and not Ignite. We have two older boxes. A Scientific Atlanta - 4250HD and a PVR. We own both boxes. They have serve...

DJD2 by I've been here awhile
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  • 3 replies
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Explorer 4250/4290 and flashing bypass LED icon

Greetings Experts,   Like to lean on your knowledge.  Had a little scare this morning.  My explorer 4250  (aka SD4290) was off.  I unplugged the power cord, waited a minute, plugged it back it and nothing.  I did not get the power on clicking noise. ...

More Blank SDV Channels HDSHO (484) and SCIFI(575)

After 3 days of severe macroblocking on HDSHO and other SDV channels (which was finally fixed early Monday morning during the maintenance window) this morning I get up to more blank channels. Same characteristics as always...QAM frequency makes no di...

RRF1 by I plan to stick around
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Resolved! Exchange defective Nextbox

Is there an easy way to arrange for an exchange of defective Netbox? Perhaps by email? I've been on chat for several hours.     ***Added Labels***

steve3455 by I've been here awhile
  • 1352 Views
  • 2 replies
  • 0 likes