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Forum Posts

Power cord for 9865HD PVR

Anyone or Rogers store in Ottawa have a spare power cord for a 9865HD PVR?   I am looking for one.   **Labels Added**    

RW12 by I've been here awhile
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Resolved! Clearing Priority List

I jusyt had to change to the new Rogers TV channel programming. On my "Saved", "Scheduled" , "Series Priority" I have almost 100 programs listed. many  (or most) are no longer even on the TV. How can I clear this long list?   **Labels Added**    

schmidtp by I plan to stick around
  • 134 Views
  • 2 replies
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Resolved! CBC News Network: Audio/Video out of sync

For the past week or so, I've noticed the CBC News Network (Ch. 26 and 544 for me) has been out of sync. The video lags significantly behind the audio.    It only affects this channel and only the actual broadcast (i.e., the commercials are not out o...

oho by I've been here awhile
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Resolved! Anyone successfully replaced the hard drive in 9865 PVR in 2022 ??

Last time I tried a year ago, it was never able to upload software after the replacement drive was physically installed. It was stuck in a pending state waiting for something from the network. No help from Rogers.      ***Edited Labels***

DE_ by I plan to stick around
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Overcompressed poor quality picture

Seems the picture quality on my favorite shows keeps becoming poorer and poor. Why does one of the most watched shows, like survivor, make me feel like I'm watching something in 480i resolution. I know it's all about the compression and band with the...

Lost My Ability to Record?

A week or so ago, I noticed that all my recordings are gone and when I hit "record" I get a message that says I "need a DVR subscription"  I have spoken to a few Rogers tech people but they always seem to need to "pass it on to another team"   Any id...

Cbernard by I've been here awhile
  • 1021 Views
  • 4 replies
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Restart Service

Please restore our service! **Removed email info - Keep personal info private**       ***Edited Labels***

New Samsung QLED TV Intermittent Audio Sync Issue with Live TV

Hello, I have a new QLED Samsung 65" tv with Rogers Cable (Nextbox 8642) which has intermittent audio sync issues. It happens with live tv, and not all the time. However once it starts it doesn't correct; might be fine next time I start tv, but no gu...

jdiesel23 by I'm here a lot
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Channels Temporarily Off Air

It seems on a regular basis that additional channels we are paying for post the Temporarily Off Air, Check back later screen.  It happens most weekends and is becoming an issue.   W HD being one of them.  I would like to have an explanation of why so...

Randy7 by I've been around
  • 439 Views
  • 1 replies
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Ignite TV Issues

We have had issues for weeks with our TV screen freezing, turning black and going off and on. Our first thought was we needed a new HDMI cord, we have since replaced this cord 3 times!!!! To no avail ! The TV will work for awhile but then it starts d...

1_25n by I've been here awhile
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Oct 25, 2023 Rogers service out for hours

I tried calling Rogers Technical support last night Oct 25, 2023 to report TV trouble and could not even get to report it because the phone recording said that due to increased volume my calls could not even be answered! I was left without service fo...

socagirl2 by I'm here a lot
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I have no cable in Oshawa

Is there an issue with cable in Oshawa?  (Moderator removed address info - Keep Personal Info Private)   **Labels Added**    

pd20 by I've been around
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AMC Gone Black Again

Yesterday,AMC was black screen.I have had problems with this channel before.This time I haven't seen a problem on other channnels.When I checked the diagnostics,the signal strength was good,but no picture.I have now started looking at options on Bell...

a084299 by I plan to stick around
  • 448 Views
  • 2 replies
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Current TV Outage Toronto?

Current tv outage in Toronto since about 7:30 pm?       ***Edited Labels***

Ad16 by I've been around
  • 433 Views
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Resolved! NextBoxes kicked off the network

Anyone else having digital TV NextBox problems? I have three of them, two 4642HD's and one 9800 PVR. Yesterday (Thursday the 6th) we woke up to find the two 4642HD boxes stuck on -01- after being rebooted, which I guess occurred during the usual nigh...

FredGarvin by I plan to stick around
  • 5970 Views
  • 18 replies
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DTA50 Remote Factory Reset

After trying to program the remote to power the TV, it stopped controlling the DTA50 adapter. Resetting the remote with the 981 code resets the TV code, but not the Rogers box control. Another Rogers remote will change the channels on the box.How do ...

Retro1 by I've been here awhile
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  • 7 replies
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CNN Picture Quality very poor

These days are spent watching quite bit of CNN.But the picture quality is intolerable.With every scene change the picture goes blurry and then slightly clears a second later.It is time for Rogers to stop giving it's subscribers the bare minimum quali...

RRF1 by I plan to stick around
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  • 15 replies
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Resolved! Channels Not Available

Well,today I have a whole pile of channels(517,484,482,23,586,501,502,575 565 and probably more) which are not available at this time on both my SA Explorer 8300HD boxes.I went into the diagnostics ,on page 5 ,and the one thing they have in common.Al...

a084299 by I plan to stick around
  • 1090 Views
  • 2 replies
  • 1 likes

Lost All Nextbox Recordings - Unable to Record New Shows

I just Lost all recorder shows on my next box (was only around 52%full) and have also lost the ability to record whether scheduled or manual record (press record while watching a show)       ***Edited Labels***

Bannick by I've been around
  • 456 Views
  • 1 replies
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New Brunswick not happy…

Cannot watch any cable without constant shutdown. Been like this for over a week. Is this the new service plan?      ***Edited Labels***

TLC2 by I've been around
  • 335 Views
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