Mobile voicemail always saving

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Cordanim
I Plan to Stick Around
Posts: 12

Mobile voicemail always saving

Hi all, 

Seems that for the last few months when I get a mobile voicemail and go listen to it, and then delete it, it goes to Saved Messages...cannot find a way to turn this off, and it's very annoying. It was never an issue before, and obviously not tied to the device as in December I upgraded - same thing on the new device.


Please tell me I've missed something or inadvertently turned this "auto-save" feature on and hopefully I can turn it off!


Thanks!

Kev

RogersZia
Moderator
Moderator
Posts: 1,332

Re: Mobile voicemail always saving

Good evening @Cordanim,

 

Thanks for bringing this issue to our attention, I was able to replicate the issue on an iPhone X. May I know what device are you currently using?

 

Please reach out to us via PM @CommunityHelps so we can take a closer look at this and create a ticket. You can learn more about our private messaging system here

 

Looking forward to hearing from you!

 

 

 

 

RogersZia

Cordanim
I Plan to Stick Around
Posts: 12

Re: Mobile voicemail always saving

Thanks @RogersZia - currently I'm using a Samsung Galaxy Note 20 5G (previously a Note 10+). I will see if I can figure out how to PM in a few minutes 🙂

 

Kev

Cordanim
I Plan to Stick Around
Posts: 12

Re: Mobile voicemail always saving

PM sent (I hope 😋 )

BlueSkiesTruth
I Plan to Stick Around
Posts: 11

Re: Mobile voicemail always saving

Cordanim thank you for bringing light to this issue. I have been experiencing this as well for as long as I can remember. Please let us know if you find a fix!
Cordanim
I Plan to Stick Around
Posts: 12

Re: Mobile voicemail always saving

@BlueSkiesTruth I now have a ticket and the backend team is trying to figure it out - one team member reset my voicemail, I went in and completely redid it all but that didn't work either. Hoping they can fix this - it's very annoying.

BlueSkiesTruth
I Plan to Stick Around
Posts: 11

Re: Mobile voicemail always saving

Thank you for updating with the steps so far. I seem to recall doing the same thing, but ultimately I gave up and kind of stopped checking my voicemails that often tbh. This will be a welcomed fix
Cordanim
I Plan to Stick Around
Posts: 12

Re: Mobile voicemail always saving

FYI no response on the ticket so I've poked them again - I really feel if we can't get a voicemail system that works properly we shouldn't be PAYING for it...

allanp
I Plan to Stick Around
Posts: 16

Re: Mobile voicemail always saving

I also have this happening. I get a voice mail message. Go into the system to listen to it. Press 7 to delete. Then the system says end of messages, 1 saved message. Start to listen to it again, press 7 to delete. The system then says end of messages. Press the * key and hang up.

 

Why do I have to delete the message twice?

robii
I've Been Around
Posts: 1

Re: Mobile voicemail always saving

Same here. It's been happening for a long time. Rogers did reset it once and it worked for about a week before the glitch came back.  Still waiting for a fix Rogers!