Seems that for the last few months when I get a mobile voicemail and go listen to it, and then delete it, it goes to Saved Messages...cannot find a way to turn this off, and it's very annoying. It was never an issue before, and obviously not tied to the device as in December I upgraded - same thing on the new device.
Please tell me I've missed something or inadvertently turned this "auto-save" feature on and hopefully I can turn it off!
Good evening @Cordanim,
Thanks for bringing this issue to our attention, I was able to replicate the issue on an iPhone X. May I know what device are you currently using?
Looking forward to hearing from you!
@BlueSkiesTruth I now have a ticket and the backend team is trying to figure it out - one team member reset my voicemail, I went in and completely redid it all but that didn't work either. Hoping they can fix this - it's very annoying.
FYI no response on the ticket so I've poked them again - I really feel if we can't get a voicemail system that works properly we shouldn't be PAYING for it...
I also have this happening. I get a voice mail message. Go into the system to listen to it. Press 7 to delete. Then the system says end of messages, 1 saved message. Start to listen to it again, press 7 to delete. The system then says end of messages. Press the * key and hang up.
Why do I have to delete the message twice?
Same here. It's been happening for a long time. Rogers did reset it once and it worked for about a week before the glitch came back. Still waiting for a fix Rogers!