I tried unplugging modem and 3rd party router.
This problem seems to happen more frequently. I am now entering the info into my phone (notes) - time/day of disconnection and duration.
It went down Tuesday and now today. I don't recall how long it was out last time. Maybe 30 min or 1 hr total?
I also use a wifi Smart TV.
It has reconnected a few times only to drop 5 mins (estimate) later. Sometimes the speed is normal but often, the connection is at a much lower speed suggesting a problem.
I am wondering if there's an issue.
The only way that I found to resolve the issue was to attach my laptop via ethernet cable to the Rogers modem. That works 99% of the time. Occasionally if I use the laptop in the middle of the night, I find that my internet has dropped momentarily, even with the ethernet cable attached. I have not experienced problems with the Ignite TV or home phone recently.
You may want to research issues with each of those companies; I've spoken with people also having internet issues who have those other suppliers. And you may also want to let Rogers know that you're thinking about leaving to see whether there is something that they can do for you. After 7 consulting 7 technicians both online and in person, the 8th advised me that the only way to get reliability was an ethernet cable.