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Resolved! Premium SMS - Unable to receive verification codes.

I switched phones and I had to setup all my apps again. I to my surprise I am not getting any verification codes anymore. Rogers blocks them with no work around. I spoke to an agent and all I got is ya they're blocked and the block can't be removed. ...

Azm by I've been here awhile
  • 31959 Views
  • 72 replies
  • 1 likes

Credit

I wnent to bank they told i have $7000 credit balance but on my rogers app ther is no any balance due i paid time to time not i talked to rogers by online chat they said there is 2 account with same id with billing address i am calling to validation ...

How do I get in touch with someone from the Fraud Department?

I  recently made an address change in the wireless account profile. Then place an order of new phone.  Two days after I received an email saying I needed to wait 3-4 weeks for backorder. Then I contact a representative via phone, she suggested I swit...

ResUC by I've been around
  • 7777 Views
  • 1 replies
  • 0 likes

Resolved! Mixup Returning a Digital TV Box

Hi, I'm in a bit of an odd situation. I've been renting two digital TV boxes, one is a 4K that comes with my package, and one is an additionally paid-for 3.0. I was under the impression that the 4K's sn was ABC and the 3.0's sn was XYZ (both are the ...

ChaeFam by I'm here a lot
  • 1890 Views
  • 2 replies
  • 0 likes

Peachtree TV

Rogers  Please bring back this channel. Peachtree is a great choice for those that love sitcoms. Where else can I watch "last man standing      *Edited Labels*

AskDavid by I've been around
  • 3024 Views
  • 6 replies
  • 0 likes

Resolved! iPad Pro 12.9

I know that Rogers recently added the iPad Pro 11 in their tablets offered. However, is there a chance the 12.9 is going to be added? I know most of the tablets offered are under the 11 inch range, so it might never actually be added. But I'd really ...

mathurkush by I've been here awhile
  • 7146 Views
  • 10 replies
  • 0 likes

Returning a device and cannot pay anymore

Hi, we are paying $269.70 on two iPhone 12’sCan I return the phones back and stop the services completely? Also, we are unable to pay anymore. What happens then?     **Labels Added**

Marjorie12 by I've been here awhile
  • 7566 Views
  • 9 replies
  • 0 likes

Rogers texting wrong names in promotional texts

I have multiple numbers on one account with Rogers.  Rogers is sending promotions to all the numbers, but using only the account holders name, instead of identifying each user by the name listed within the profile of each account.  Is anyone else who...

kellyserge by I've been here awhile
  • 869 Views
  • 2 replies
  • 0 likes

Service Availability at New Home

Good Morning    Today, I write to you to express our deepest dissatisfaction and disappointment with Rogers customer service. We have all of our services with Rogers through my wife. We are at a point in which we cannot even comprehend how your compa...

AEC1 by I've been around
  • 2495 Views
  • 2 replies
  • 0 likes

Final Balance & Payment After Cancelling

My billing cycle starts every 4th of the month - i canceled my services on the 8th of September. I did not pay the full amount as i heard a lot of issues about the refund.   How can i pay the pro-rated amount.?? I've been calling CSR almost everyday,...

joray by I've been here awhile
  • 2043 Views
  • 2 replies
  • 0 likes

Overbilled.

I cancelled my services before my packaged ended so I wouldn't be charged the full price, and I switched over to a new ignite package. My last bill on my old package was basically $30.00 more. I contacted Rogers and was told that even though I cancel...

warped77 by I plan to stick around
  • 873 Views
  • 1 replies
  • 0 likes

Downgrade Plan

Hi my name is shaminder I have been with Rogers for 7 years but I they r not able to downgrade my plan with new phone note 20 my wife is addition line she got note20 and cheaper plan but I am not allowed to do so plz help     ***Edited Labels***

Sunny20 by I've been around
  • 2569 Views
  • 2 replies
  • 0 likes

Resolved! Promotions for Ignite TV Bundles

Does anyone know if the Ignite bundles ever go "on sale"?  My daughter has Ignite tv and internet, and she has a fantastic price.  I'd like to have my internet and tv both under one banner, but currently it's cheaper to keep them where they are.     ...

slb260 by I plan to stick around
  • 6668 Views
  • 8 replies
  • 0 likes

Resolved! Business blocking certain providers

Hello I have a work phone from Rogers and recently stopped receiving texts messages from a certain provider. Being a business phone could my company block out incoming texts from providers, I am still able to send texts but dont receive them     ***A...

Bob012 by I've been around
  • 712 Views
  • 1 replies
  • 0 likes

Name Display Not Working On Incoming Calls

When I receive incoming calls, there is never a name showing up unless they are already in my contacts.  I see a phone number and the city they are calling from.  Why no names anymore?         ***Edited Labels***

Resolved! Proof of purchase

Ayear ago I got an Iphone for my wife, she tried to restored it but in the process she forgot email and password to . I callreactivated. I call apple and they said that I need the proof of purchase to get help from them. Has been a month and a half s...

Mauricio by I'm here a lot
  • 24916 Views
  • 29 replies
  • 0 likes