Account Support
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Account loyalty

Is it normal to be loyal to company over 35years tenure and pay $300/MTH AND FOR THEM TO TELL YOU YOUR not a valued customer and tell you that you will not be getting any sort of loyalty discount to upgrade your service from legacy to ignite but if y...

Don35 by I've been around
  • 1 replies

Cancelled TV Service Showing Active on MyRogers.

I recently switched providers and had everything cancelled at rogers. Internet and Phone have disappeared from my rogers account which is to be expected, but TV is still there and I still have the options to change package or add stuff to it. I got c...

Miklan by I'm here a lot
  • 4 replies

Returning an In-Store Purchase

On December 7th, I purchased an iPhone case as a Christmas present and it was the incorrect size. On December 29, when I went to the Rogers store where I purchased it, they were unable to exchange it as they do not carry the case needed for the size ...


I have a plan that id like to reduce the price for, i have multiple offers from other providers, but id like to keep my loyality to Rogers, i went to the store and the rep said "its ok i can go ahead and cancel"  It makes me feel very unappreciated, ...

saja8999 by I've been here awhile
  • 2 replies

Same Area Code, Not A Local Number

Hey there - my cell number is based out of Kitchener-Waterloo, ON. I now live in London, ON. Both areas are in the 519, but my current number can't be used with my building's intercom system because it isn't local. Is it possible to get my number loc...

Miscellaneous Charges on Closed Account

Rogers re-opened a closed account of mine and added miscellaneous charges 6 months after I closed it:   Hello, so rogers added 196$ of miscellaneous adjustments to my account after being closed for 6 months while I had an active account at the time w...

codyvdv by I've been here awhile
  • 1 replies

Resolved! Device Financing + Plan Fee

Okay, this is confusing. Yesterday I received a call from Rogers recommending a device upgrade. The person on the phone told me that I would receive a new phone on my plan as my old device was paid in full. When I opted to choose a device I confirmed...

Cancel Service

I have 3 cell phones and would like to cancel one phone line. Can I do it on line or do I have to call Rogers?   *Added Labels*

marko5 by I've been around
  • 22 replies

S21 Ultra Backorder

Hey all,   Was wondering if there's anyone at Rogers that can chime in on when they are expecting the S21 Ultra's?  The generic 3-4 weeks is a little off putting.  Those that are waiting also have a limited amount of time to take advantage of the Sam...

Jax613 by I plan to stick around
  • 94 replies

Resolved! Digital Service Fee?

Just curious. Why are we still being billed for Digital Service? A fee shows up separately on our bill. I would've thought we're all digital except for the cutting-edge folk who trap signals in the ether via some arcane device. This whole "video-radi...

Cap07 by I'm a reliable contributor
  • 2 replies

Should Rogers/Yahoo add 2FA (2 Step Verification) ?

I really don't understand this. You hear it in the news quite often about different organizations and their accounts being compromised.  And even after all of that, Rogers/Yahoo STILL hasn't implemented 2FA. I remember years back asking about it and ...

kevinf2015 by I plan to stick around
  • 3 replies

Resolved! Returning an open headset

I got a new plan with Rogers today which came with a $125 credit towards an accessory. I purchased a headset, but I'm having second thoughts about the plan/accessory.    Is there a likelihood that the Rogers store I purchased from would take back an ...

dindin1 by I've been around
  • 1 replies

Upgrading from Ignite SmartStream to Ignite TV

Hi there     Just got my streamer and modem in the mail today was thinking rather than going with the streamer might want to go to live cable instead, is that doable? would there be discounts on the cable since it's Black Friday and all>   Thanks    ...

phantom1976 by I've been here awhile
  • 1 replies

Legacy Digital TV Plans, Internet Packages

I'm still on the legacy digital TV and looking for a price list including what channels and theme packs are available. Don't see anything on just Ignite and the Basic Plan.  Other than seeing a charge on my bill, there's no way of knowing....

Sailorman by I plan to stick around
  • 3 replies

Rogers door-to-door Smart Home Monitoring sales

Hi everyone,I just want to verify whether the Rogers door-to-door sales person is legit. I am in Oshawa and I had this guy come to my house last week with a Roger's name tag and a seemingly Rogers issues iPad. He said he's from Rogers and offered me ...

Submitting a Claim for Internet Expenses on Bundled Services

We have just switched over to Rogers Ignite Bundled Services and the first bill has come in.  I have to submit the bill to claim my internet expenses.  With the bundled services I don't know how much the internet is and my company willo not accept th...

Jvisosky by I've been around
  • 5 replies

Can't pay bill on app or website

I swear this happens every other month. I tried to pay my bill on the website. The little color bar animation just kept repeating for 5 minutes so I closed my web browser and logged into the app on my phone. Tried making a payment and it failed there...