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Forum Posts

Alternative method of cancelling my Rogers service?

I am trying to cancel my Rogers service as I have switched to a competitor. Would there be a way I could cancel my service without waiting on hold for days?    After having my bill increase by over 50% on my last bill (expiry of a prior agreement) an...

Downgrading My Data?

My S/O have a data plan that far exceeds our needs since our living/work situations have changed. Is there any way I can go about cutting my data down so I’m not paying a huge bill when I simply don’t need/use all of it?Thank youPaul       ***Edited ...

pstefan98 by I'm here a lot
  • 1534 Views
  • 2 replies
  • 0 likes

Unusual Payment Email

Hi, been a customer for over 40 years but all of a sudden within the past two weeks I've been getting threatening messages for overdue bills.  If not paid within 2 days my service will be cut off!  I can't pay a bill if I don't get abill!  I rec'd. a...

Jesseppii by I've been here awhile
  • 2201 Views
  • 3 replies
  • 0 likes

Resolved! double billed

When I decided to add Ignite TV to my disabled son's internet service never ever did I expect to be double billed for the past 14 months starting in October 2022. Rogers, instead of using the address of the existing internet service and add the Ignit...

After long hold times, you will be hung up on

FYI if you are on your initial hold for a little longer than 2 hours, your call will automatically disconnect.   Happened to me twice. Was on hold for a little over 2 hours and each time, the call went through (hold musics stopped), then the call dis...

sponge11 by I've been around
  • 2803 Views
  • 5 replies
  • 1 likes

Unable to get refund

Hi,I am waiting for refund cheque from 30th august. Everytime I calls in, they just say we will escalate matter and i am still waiting for it. This last time customer service rep said you can do whatever its upto you. Really disappointed with rogers ...

Poor Customer Service

I was rogers customer from 2 years and I was not treated well from the customer rep so I decided to move to another provider where I got really good offer.I am still using rogers wifi despite getting calls and offers from another provider and moreove...

Avreen by I've been around
  • 1174 Views
  • 2 replies
  • 1 likes

Unacceptable wait times, very poor customer service

Called Rogers service and products on Tuesday December 12 2023, waited just over an hour to finally get a representative on the line. When I explained to the rep that my promotional package had just expired and I was just wanting to keep the exact sa...

ktaylorrr by I've been here awhile
  • 1394 Views
  • 2 replies
  • 2 likes

Price Plan Offer

I was offered $50 plan and now I’m told it’s $55     ***Added Labels***

Nigi by I've been around
  • 1271 Views
  • 1 replies
  • 0 likes

Resolved! Temporary Suspension on Ignite

I've recently tried to temporarily suspend my TV and home phone for 3 months, while keeping my internet active. As you can appreciate in these days of "smart" technology things such as furnace monitoring and security depend on the internet connection...

igcg53 by I've been here awhile
  • 8077 Views
  • 14 replies
  • 1 likes

Resolved! Red Wireless

Hello,I was advised to reach out to a red wireless with the phone number 1 888 819 1007 to upgrade my existing phone and plan with a VIP discount through my employer. The representative asked for my drivers Licence number and visa information. Just t...

Dkenn by I've been around
  • 5727 Views
  • 3 replies
  • 0 likes

Resolved! Hold times…

I’m currently on my 4th hour on hold trying to cancel my service with this company. I have spoke to 3 people in HOUR ONE who kept transferring me to another department. So here I am waiting to cancel after 19 years of being a customer. Probably with ...

Apepe by I've been around
  • 6204 Views
  • 14 replies
  • 0 likes

Retention

I have been with rogers for just over 2 years now was with fido before that. Got a great offer from bell mobile 25$ for 35Gb. I called rogers to see if they can match that. girl said no initially then put me on hold and eventually disconnected call. ...

RDSINGH by I've been around
  • 828 Views
  • 1 replies
  • 0 likes

Total TV Service

We are new customers to Roger’s for about one week.    We have trouble from day 1.    We had to get a repair person in on day 3 because the system kept freezing up.  We purchased the flex 10 package and have not been able to access the system due to ...

Nicelady by I've been around
  • 2737 Views
  • 2 replies
  • 1 likes

Appreciation Bonus Data

So I received an offer for 20 gigs of data for 24 months for free just because I'm a loyal consumer. How about since I'm so loyal you make some cheaper plans? I barely use 1 gig of data and the cheapest plan is 15 gig. Then you throw another 20 gigs ...

Forchon by I've been around
  • 3725 Views
  • 6 replies
  • 1 likes

Resolved! Wait time to port back to Rogers

I've been with Fido for a year, then ported to Rogers and a month later, I ported back to Fido. Now, I see Rogers EPP are to my liking. So, the question is, how long do I need to wait before I can port back to Rogers?Thanks     ***Edited Labels***

samsvoc63 by I plan to stick around
  • 2007 Views
  • 4 replies
  • 0 likes

Billing Concern

Rogers is saying I owe them money,all my payments are up to date,its all recorded through my bank,my bank is now involved with Rogers to correct the problem,cant get to speak with anyone in there credit dept unless you want to stay on hold for 2hrs,r...

Huge price increase on my bill

Today I received my bill. It went from 163 to 244 and won't lower it back down to the original. Am I going to need to go to Bell?     **Labels Added**

Buck33 by I've been around
  • 5098 Views
  • 6 replies
  • 0 likes