Why am i still being charged save and return? I already returned the device

[Mine]

I've already returned the device via purolator using the waybill given to me by online customer service, it was received November 8th (two weeks ago now) and i even spoke with someone yesterday confirming it was received. So why did i get an email stating i'll be charged $640? that makes absolutely no sense. 

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[RogersMaude · Accepted solution]

Good day @Mine,

Thank you for posting to the Rogers Community and letting us know of the situation surrounding the Save and Return process.

We appreciate you took the time to bring this up to our attention. The email you received is often generated automatically following a hardware upgrade, as a reminder.

Once your device is received at our warehouse, it takes a few days to be processed, linked to your account and to ensure all our databases are updated.

Has the situation evolved since you posted?

If you would like us to take a deeper look into this, please send a message to @CommunityHelps, as we'd need to discuss privately to authenticate and access your account.

To learn how to send us a private message, click here. Thanks!

RogersMaude

[BUSMAN]

(Post merged to this thread by moderator)

I have returned my phone months ago via the provided purolator box. I have a email from customer service confirming that Rogers has received it in their warehouse. I have also spoken to customer service rep confirming that I would not be billed for the phone yet on my latest invoice I have a $380 Charge for the phone .

[RogersCorey]

Greetings @BUSMAN!

Thanks for reaching out to us, I hope that you're doing well! 

If you would kindly return to the ongoing private chat we started, we'll be able to look into this matter for you.

~RogersCorey