I have lost my phone and as per Likewize they sent the package with Next Day Shipping but UPS has lost the package and Now UPS is not changing their status to missing package. (Already filled a claim), Likewize is saying UPS hasn't reached out to the...
After 5 transfers and 3 promises of warm hand offs (of which not one happened) I'm sitting here with the same technical support problems I had when I initially reached out to Rogers for assistance early in the day. Not one department whether Loyalty,...
Can't wait to get out of this company, lucky for you I can't afford 350.00 sheckles to bid adieu and go elsewhere!!! *Added Labels*
For 9 days this far I've been trying to work things out with Rogers, but they keep bouncing me back and fourth between departments and no one knows what they are doing.It first started when I tried to edit my flexchannels and it caused the service to...
What is the process for returning phone in contract end in exchange for new phone/contract? Specifically.. I assume they let you keep both phones to do transfer of data etc.. **Labels Added**
Not a customer anymore, but I have a significant credit balance on my account.How long does it generally take for Rogers to issue me a cheque for that balance? ***Edited Labels***
I lost connection to my iBrantford ignite wifi box at ten this morning. Can not connect to Tv. Using phone to connect my computer to the internet. ***Added Labels***
So I was recently hit buy a 1-time $50+tax charge for the "Preferred Prgrm Enrollment Fee". While they do promise a discount on your plan my plan was a win-back so it was suddenly "not eligible". I looked at the available EPP plans and there was not...
I am leaving Rogers as an internet service provider however, I want to keep my @rogers.com email address since I've had it for decades and concerned that once rogers reactivates that domain for another user, that other individual may receive my confi...
Since I'm leaving Canada, I would like to cancel my Rogers account at the end of June.
Ignite webpages vanish from website It’s darn hard to do research on Ignite bundles when the web pages keep disappearing. A Google search will show Ignite web links but every one of them opens as either mobile ads or mobile links. Poor website mana...
I have returned rental device to rogers store in December 2022. My bad for not checking billing since my payments are set up automatically.Today I find out that I’ve been charged 15.99 protection fee a month for 6 months for returned device. I spent ...
Hello all,I was wondering what the process would be like if I want to return the device earlier. (1 year and 5 months prior) Would I be charged some fee? Is it possible for me to change the phone? I just dont like the phone and would love to get anot...
Hi,If this is in the wrong category please move it Where to start.Super unhappy with Rogers at the moment. Chat and calling resolved nothing. Hoping to get some answers here.I traveled to Europe 2 weeks ago for 2.5 weeks. Because I find the roaming c...
A year ago, on the Rogers app, I set an usage alert level if I got close to my data limit. Now I can't find it. Is it still there? How does one access it? ***Edited Labels***
After hours on the phone, once again I am misinformed on offers and Rogers does not honour the price of verbal agreement made on the phone. This happened twice in a span of one week. Do not value loyal customers at all. CRTC and consumer protection n...
I am a new customer and I am trying to change my contact phone number (the wrong number was entered when I enrolled), but I'm unable to change it since my cell plan is not with Rogers so the system will not send me a confirmation text. I've tried usi...
We wanted to change the ownership of the account from my name to my wife's name, the representative Jennifer, for interaction#'s for account# ending in7269 was I 202488**** & for account# ending in 5316 was I 202488****, who handled our case was v...
Hello, Im having trouble finding a copy of an interaction I had with a customer support agent. It should be in my emails right? I dont know why but I cannot find it for the life of me! **Labels Added**
Hi,I had taken a Ignite home internet subscription in 2021 and cancelled it within a week and returned all equipment immediately owing to issues of network in my area for Rogers. I have been charged 83 dollars for nothing and I am getting reminders e...
