Rude staff
Yesterday I called to rogers and the agent on the other side was very rude you guys can listen to the recording as well. His name was samir. **Labels Added**
Forum Posts
Phone buyout
2year contract just ended and can't return my phone as it has a crack. Works fine for me and no problem keeping it. Almost $500 to buy it out. My bill lowered from $105 to $65 a month. I continued making the $105 payment on the first and second b...
Resolved! Upfront Edge
In June of this year I received an e-mail telling me that my Samsung S23 was to be returned to Rogers by June 17 or I would need to Pay $700 to keep it. I decided to change providers and on June 15, I got my new plan and phone. I then tried to retur...
Billing issue: I am being billed for a service I don’t even have!
We had scheduled a set up of Roger’s services in August. Technician NEVER showed up but we are being billed for a service we do not have. I have tried many times to get the bill removed but without success. Is there anyone out there who has had a ...
Promotion Expiring
Back to the same old! My annual promotional package (tv, internet and land line phone) is about to expire. Rogers solution to an 'about to expire promo' is to offer a more expensive alternative. One that is not affordable. Their cheapest bundle exc...
Rogers does not publish bundles for existing clients - new customers only.
My bundle is coming up for renewal and I do not like the new price they want to impose upon me. In addition if I want to change to a different bundle it appears that I have to phone them and go through the dog and pony routine. I am going to seek out...
Collection Calls & Emails and I DONT even have Rogers Services. NEVER have!
I ordered a phone from Rogers as a new customer but it was out of stock so Rogers cancelled my order and refunded my $672 deposit. I did not sign a contract or set up an services with Rogers. Little did I know that my nightmare was just beginning. J...
Customer service what happened ?
I have been trying to reach customer service for hours, every time it rings using all options I get disconnected .French option is closed. I got lucky once , answered from india, a nice lady with indian talks noise behind for 45 minutes, at the end...
Still getting billed 4 months after I cancelled my services
I cancelled my services in august. Sent all my equipment back and it was received. I was charged for services in September, October and November. I have called several times and was told to wait another week each time for the account to be reconciled...
Installation fee hassle
Recently switched to Rogers and was excited about the great deal and services offered. Was promised waved installation fee. My set up got pushed and I waited weeks before they finally got us hooked up. Got my first bill and it was double what I was p...
Mobile
This is by far the worst experience I've ever had from any cell phone company. If you're thinking about getting services with Rogers do yourself a favor and do not. **Labels Added**
Resolved! Overcharge for service , don't get money back
Hello Community, Rogers is over charging me since nine (9) month for a service I don't use. Meanwhile the total amount accumulated to $1,291.50 . I called Rogers within the last three month several times, with no success getting my money back. Eve...
Payment tabs just aren't working...
Hi,Everytime I try to set up an automatic payment on the Rogers bill and payment tab, I'm greeted with this screen. I clicked on the "See how to make an online payment option" and it didn't say anything about this issue.Also, I've tried to make the...
Ignite 20 plus 150 vs ignite 20 plus with 500
Is there a big different what would you say the price with ignite tv and internet be just wondering if I got a good deal or not for the ignite 20 plus 150 vs the ignite 20 plus with the 500 thanks *Added Labels*
Resolved! Need help with Bill and Ignite Offer
Hello, I've been trying for the past week to get through to a Live Chat Agent, but no luck. I've also called Rogers numerous times, left my number as well, but never got a call back. I would like to discuss my current bill, my discounts which are abo...
International messaging costs
I’ve noticed a few dollars here and there in my last couple bill cycles for international messaging costs - I have no idea where this is coming from. This bill cycle I incurred a pretty sizable charge for international messaging and decided to call R...
Resolved! Rogers restricts what cell #s it will send alerts to
Rogers systems will send SMS alerts, Verification codes, Recovery numbers, bill notifications and more BUT ONLY TO ROGERS/FIDO/CHATR cell numbers. So any of us with other cell phones can never get those texts from Rogers (it took a Telus tech to real...
Seeking Advice on Securing the Best Fido/Rogers Phone Deals
Hello Rogers Community, I hope you're all doing well. I'm reaching out for advice on finding the best deals for Fido and Rogers for my phone, using my current phone number. Here's a bit of background: I was initially with Fido and later switched ...
Resolved! Going to Antigua
We are going to AntiguaShould I get a travel data plan?If so, what would it be and cost? ***Edited Labels***
Rogers wireless customer since 1995. About to switch to another carrier.
I’m a Shaw/Rogers home internet customer and a longtime Rogers wireless customer since 1995. I’m due for a device upgrade and want the Infinite Premium plan because I travel to Mexico often. Rogers has been unrelenting in offering me any sort of a re...
