Price Plan Offer
I was offered $50 plan and now I’m told it’s $55 ***Added Labels***
Account Support
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Forum Posts
Resolved! Temporary Suspension on Ignite
I've recently tried to temporarily suspend my TV and home phone for 3 months, while keeping my internet active. As you can appreciate in these days of "smart" technology things such as furnace monitoring and security depend on the internet connection...
Resolved! Red Wireless
Hello,I was advised to reach out to a red wireless with the phone number 1 888 819 1007 to upgrade my existing phone and plan with a VIP discount through my employer. The representative asked for my drivers Licence number and visa information. Just t...
Resolved! Hold times…
I’m currently on my 4th hour on hold trying to cancel my service with this company. I have spoke to 3 people in HOUR ONE who kept transferring me to another department. So here I am waiting to cancel after 19 years of being a customer. Probably with ...
Retention
I have been with rogers for just over 2 years now was with fido before that. Got a great offer from bell mobile 25$ for 35Gb. I called rogers to see if they can match that. girl said no initially then put me on hold and eventually disconnected call. ...
Total TV Service
We are new customers to Roger’s for about one week. We have trouble from day 1. We had to get a repair person in on day 3 because the system kept freezing up. We purchased the flex 10 package and have not been able to access the system due to ...
Appreciation Bonus Data
So I received an offer for 20 gigs of data for 24 months for free just because I'm a loyal consumer. How about since I'm so loyal you make some cheaper plans? I barely use 1 gig of data and the cheapest plan is 15 gig. Then you throw another 20 gigs ...
The internet I ordered at the beginning of June is still not installed to this day....
Just want share a sad story: I ordered my Ignite internet around June 4th, my address is available in the ordering system(of course). The first technician(from linked on which if under contract by Rogers) shows up and said he can't do it because ...
Resolved! Wait time to port back to Rogers
I've been with Fido for a year, then ported to Rogers and a month later, I ported back to Fido. Now, I see Rogers EPP are to my liking. So, the question is, how long do I need to wait before I can port back to Rogers?Thanks ***Edited Labels***
Billing Concern
Rogers is saying I owe them money,all my payments are up to date,its all recorded through my bank,my bank is now involved with Rogers to correct the problem,cant get to speak with anyone in there credit dept unless you want to stay on hold for 2hrs,r...
Huge price increase on my bill
Today I received my bill. It went from 163 to 244 and won't lower it back down to the original. Am I going to need to go to Bell? **Labels Added**
fees accrued on cancelled a/c and rogers sent it to collection agency
Hello there, I'm new here and writing this to seek help. I had 5-6 different rogers accounts and some of them were cancelled due to various reasons. I still have 3 of them. One of the cancelled a/c has been accruing fees and I started to report that ...
Customer Service
Rogers Customer service are very bad, all different rep will guide you something else and at the end, you (customer) will be in trouble. There is no one to talk professionally, they all are learning. I got phone from mobile shop and they changes on m...
Unable to Cancel my Account
For almost 3’months I have been trying to cancel an account. In December i was told it was canceled. It wasn’t. January same thing. February another bill.In the last month I been told that there was an issue with CPU and they had to reboot so i would...
Terrible Service
I recently travelled from Ontario to Vancouver to visit my older brother who is in a long term care home and has dementia. To help with communicating with him, I have purchased two Alexa Echo Shows, which will provide an opportunity to not only ta...
Charged After a Fraudulent Activity on My Account
I have made a fraud claim and cancelled everything on my account and still got a bill of 62$. Neither retention department nor nobody did nothing for me. I have a bill due on December 23rd and for the service which I never received. For some reason t...
Rogers CS not letting me cancel my Cable TV service.
Promotion deal/discount on my Cable TV Service ended over 2 months ago and I decided to cancel that e service since Rogers no longer has any deal for non-Ignite TV customers. However, Rogers TV Cancellation CS is refusing to proceed with my cancellat...
Affected credit score
I recently opened up an additional account at Rogers. I already had internet and opened up a wireless account. I was told that they had to do an INTERNAL credit check, which wouldn’t affect my credit score. I authorized this with the assurance it wou...
Rogers Overcharged on Final Invoice
I've been having a really difficult time with Rogers and their Customer Service. I closed my account in early November, and was sent a final bill. On that bill I was charged for services beyond the date my service ended, as well as an unreturned eq...
Charged for Local Calling
Please, guys be careful, check all bills from Rogers I received a bill that was only two dollars more than usual and everyone would have missed it 2 dollars is nothing. But for some reason I checked where this Extra payment came from and saw that it ...
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