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Overcharging wireless

Overcharging is a big issue I regret the day I switch over to Roger my life has been a living nightmare they overcharge me for absolutely everything they even make up fake charges I have been with them for two years my total is 23 thousand dollars I ...

Regretting changing to Rogers: Can't Get Help Changing Channels

I am a new customer and so far the service is a 2 out of 10. All I want to do is add channels and no one can help me.....first call I waited 20 minutes and then got hung up on.....then my second person has now transferred me somewhere else and 15 min...

Suz3 by I've been around
  • 559 Views
  • 1 replies
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Resolved! Transferring Account to My Mother's Name

Hi. I've just switched my elderly mother over to paperless billing. Along with that I downloaded the Roger's app and set up her account.When I logged into the new account, i was greeted with my father's name. My father passed away 11 years ago.My mot...

MoniqueMCK by I've been around
  • 1127 Views
  • 1 replies
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incompetence

It has not even been a month since i have switched my services to Rogers and I am already regretting it   ***Edited Labels***

atiba by I've been around
  • 544 Views
  • 1 replies
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Issues With Migration From Legacy to Ignite

I have been on the phone for ONE HOUR! Worst customer service ever!! I am being double billed for legacy and ignite internet services because for the last 3-4 months I have been given mixed messaging about which internet products are compatible with ...

ocatarino by I've been here awhile
  • 660 Views
  • 1 replies
  • 1 likes

Resolved! Modem upgrade cost and how to

Hi, I have 802.11ac machines using IGNITE INTERNET 150-UNLIMITED and Citron CGN3 modem. The modem my family are using is legacy technology, so I would like to upgrade modem to newer one, if it supports 802.11ac. If we can upgrade, how much cost is it...

npn-pnp by I've been around
  • 517 Views
  • 1 replies
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Resolved! Reactivating Wireless Service After Temporary Suspension

Hello,  I'm going back to Canada in July, so I would like to reactivate my phone number since I suspended it  while I was outside of Canada.  Could anyone tell me where I can reactivate my number ,please? Thank you.    **Labels Added**  

User2305959 by I've been here awhile
  • 2109 Views
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Resolved! Using my plan in USA

I have a Rogers plan: Infinite +10 - No Tab. Can I call/text in USA?   *Added Labels*

Sylvie9 by I've been here awhile
  • 702 Views
  • 1 replies
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Resolved! Rogers Suspend Problem

Hello, I'm Tuncay, I just came to Canada. I bought a line from Rogers 1 month ago and was told that I could buy a new phone 1 month later. When we arrived today, I applied to Rogers for a phone call, my application was denied and my account was suspe...

redbow46 by I've been around
  • 1071 Views
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Resolved! No longer able to access TSN or Sportsnet online

I have a Rogers Popular TV Package (non-ignite TV I guess).   I used to be able to watch TSN, Sportsnet, etc. from my computer. But now I'm getting an error on both platforms saying that my subscription has expired. What's going on here? Do I need ig...

Ralph99 by I've been around
  • 5562 Views
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Why is it so difficult to have a technician just show up?

I'm trying to navigate my parent's home move to and new installation (TV/Phone/WiFi). We notified Rogers well in advance of the move date, secured a new Telephone number, then we gave the new telephone number to the family's Doctors, Dentist, lawyers...

kapo by I've been around
  • 2402 Views
  • 4 replies
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Resolved! Upgrade Phone Through BYOD

I have an iPhone 11 that is registered as my device on my Rogers account. I've recently switched to a Samsung and moved the SIM card. The phone is working fine. Samsung says for device coverage protection I need to register it through my carrier. How...

MattG2 by I've been around
  • 699 Views
  • 1 replies
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Resolved! Data manager

Hello,Why is the data manager available on some data plans but missing on others.This is not rocket science, I would appreciate if it will be available on all plans so we can manage our data better. *Added Labels*  

Seled by I've been around
  • 556 Views
  • 1 replies
  • 1 likes

Resolved! Anyone know the secret to getting a hold of Rogers?

I have been trying to get a hold of rogers for 2 days now, who would of thought you would be on hold on their internet chat line for a long period of time, never did get anyone. All I want to know is when my present term with rogers expires or does i...

Rockytop by I've been here awhile
  • 601 Views
  • 1 replies
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Resolved! Bad Weather Affecting Service

Every time it gets windy my internet service is affected, sometime for days. I call Rogers support and frequently am on hold for more than an hour only to be told something not helpful and sometimes nonsensical.  **Labels Added**  

cdoull by I've been around
  • 436 Views
  • 1 replies
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New offer seems backwards 15gb for $70??

seems odd why they would provide an offer that makes no sense for my account.  25GB for $45 / month  - Secondary Line15GB for $70 / month   - Primary Line   **Labels Added**    

pbooth by I'm here a lot
  • 527 Views
  • 1 replies
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Resolved! Balance & Payment

Can I get my phone turned back on without paying the full amount up front?       ***Edited Labels***

Lol1872 by I've been around
  • 1161 Views
  • 1 replies
  • 0 likes