Retention

[RDSINGH]

I have been with rogers for just over 2 years now was with fido before that. Got a great offer from bell mobile 25$ for 35Gb. I called rogers to see if they can match that. girl said no initially then put me on hold and eventually disconnected call. It is so disrespectful for loyal customer who was just trying to give proper headsup. Checking if there is anyone here who cares at all. If not i will be accepting bells offer in a week from now.

*Added Labels*

[RogersMaude]

Good day @RDSINGH,

Welcome to the Rogers Community! I'm sorry to hear the line dropped over the course of your last interaction with our agents over the phone.

Thank you for letting us know about your recent experience with our customer care team. If you still need help, please send a private message to @CommunityHelps so we can gather your information and address all of your concerns.

To learn how to message us, click here.

RogersMaude