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Resolved! Data manager

Hello,Why is the data manager available on some data plans but missing on others.This is not rocket science, I would appreciate if it will be available on all plans so we can manage our data better. *Added Labels*  

Seled by I've been around
  • 556 Views
  • 1 replies
  • 1 likes

Resolved! Anyone know the secret to getting a hold of Rogers?

I have been trying to get a hold of rogers for 2 days now, who would of thought you would be on hold on their internet chat line for a long period of time, never did get anyone. All I want to know is when my present term with rogers expires or does i...

Rockytop by I've been here awhile
  • 605 Views
  • 1 replies
  • 0 likes

Resolved! Bad Weather Affecting Service

Every time it gets windy my internet service is affected, sometime for days. I call Rogers support and frequently am on hold for more than an hour only to be told something not helpful and sometimes nonsensical.  **Labels Added**  

cdoull by I've been around
  • 437 Views
  • 1 replies
  • 0 likes

New offer seems backwards 15gb for $70??

seems odd why they would provide an offer that makes no sense for my account.  25GB for $45 / month  - Secondary Line15GB for $70 / month   - Primary Line   **Labels Added**    

pbooth by I'm here a lot
  • 527 Views
  • 1 replies
  • 0 likes

Resolved! Balance & Payment

Can I get my phone turned back on without paying the full amount up front?       ***Edited Labels***

Lol1872 by I've been around
  • 1166 Views
  • 1 replies
  • 0 likes

Resolved! changing from Ignite TV to Ignite Internet with Smartstream

If I want to move from Ignite TV to an Ignite Internet with Smartstream package what are the required steps? Is it merely an account change or does the shift require a hardware change (i.e. different modem or boxes)? Very hard to find this informatio...

lgsshedden by I've been here awhile
  • 755 Views
  • 1 replies
  • 0 likes

Resolved! Downloading Apps via Google Play

HI, I am a senior just upgraded my phone from an old Nokia flip phone.it has been quite a leap and will take me awhile! i had to upgrade my plan the only thing i have had some trouble with is being able to download apps.i am still trying to figure ou...

mapp447 by I plan to stick around
  • 1322 Views
  • 6 replies
  • 0 likes

Overage charges

Good day. I am really angry.I have been getting overage charges for 4 months now. This mostly started after I got the ignite modem.Some of my bills have been $1400, $1000, $800 etc.I have tried to go to the rogers store that I deal with to speak to s...

Resolved! Marketing Calls From Rogers

So just after I moved to where I am now I got a call from a Rogers sales agent who told me that he's the sales agent for the building and can get me a great deal. I said I already am a customer but would love to hear what he can do for me, he said "O...

phantom1976 by I've been here awhile
  • 834 Views
  • 1 replies
  • 0 likes

Resolved! replacing ancient phone

HI, Just got a renewed phone today a MOTO G PURE,to replace a Nokia 2720 flip phone.the new phone did not have a sim card and i have a current offer on my account to upgrade my plan,the current sim card does not fit what should i do to get ready to u...

mapp447 by I plan to stick around
  • 1047 Views
  • 4 replies
  • 0 likes

Resolved! phone plan upgrade

HI, I am a senior trying to upgrade my phone and plan.there is currently an offer on my plan to upgrade but when i try to purchase a phone it send me to far more expensive plans and not the current offer which is quite reasonable? can someone let me ...

mapp447 by I plan to stick around
  • 762 Views
  • 2 replies
  • 1 likes

Disney+ Promotions: How to OPT OUT ??!!

First blast of marketing materials came in on Easter weekend; Text message, Email and Phone call.  Replied "STOP" to text message, could find no opt-out option via email, ignored phone call. Couple weeks later:  Same blast:  Text (from a different nu...

Feedback About Switching to Ignite Internet

I was offered Ignite upgraded for my internet, with a Promise of stable internet.  I got the router, and it was not working. I patiently worked with Ignite support for 10 days. They tried various things and finally a technician was requested to visit...

JP46 by I've been around
  • 670 Views
  • 1 replies
  • 0 likes

Price Protection on plan?

Hi all, recently indulged in a 500mbps plan on a 3 year commitment. In my key order information details I see that it states under the pricing that “Prices subject to change in accordance with the Rogers Terms of Service. Either I’m tired or I don’t ...

No more 12 month promos?

I was shocked to find out today that Rogers doesn't have 12 month promos like they advertise. My 12 month promo was to expire on April 30/22 and my Rogers bill came and my price had gone way up. I had already talked to Rogers and made arrangements fo...

Promotional Mastercard

Hi joined Rogers in March and was provided with a promotional welcome gift - a $150 Mastercard. I was suppose to receive a Welcome email after 5 to 6 weeks with the activation code. I never received the email. Called Rogers. The customer service peop...

GinaV by I've been here awhile
  • 927 Views
  • 2 replies
  • 0 likes

Resolved! Explain 2-year contract

I was new here in Canada when I got a Samsung S8 from Rogers. And the way I understood how the 2-year contract works is that I have to pay the phone + text, call, and data within those first 2 years. And then after the 2 years, I only have to pay for...

Cece3 by I've been here awhile
  • 7066 Views
  • 6 replies
  • 0 likes

Resolved! Can't View iPhone 13 Details on Rogers.com

For a company that sells internet services, this is shocking.  I wanted to upgrade a cell phone but the site keeps either booting me out or just takes me back to the same screen over and over again.  All I am doing is trying to click on the "more det...

DDC by I've been around
  • 586 Views
  • 1 replies
  • 0 likes