Is this Rogers Winback department legit?

[ttr54]

Looking to confirm if this Rogers Winback department and resource that's reaching out to me is legitimate.

Phone number is:  1-855-879-6170

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[EricWill · Accepted solution]

Yes that's a legit one. I've been talking with them as well.

[ttr54]

Was also able to verify this number with a Rogers sales department as the legitimate win back team number.

[DanRickz]

I have recieved several calls the last two weeks from 1-855-879-6170. My caller ID shows its Rogers but I know this can be spoofed.  I finally had a chance to pick up and spoke with them for half an hour. Didnt give any info other than DOB and billing address. They sent me a code with my interaction ID from 50500. However when I look up this short code, I can't find anything on the web connecting it to Rogers. 

Has anyone recently had the winback team calling from this number? Any help is appreciated. 

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@DanRickz wrote:...They sent me a code with my interaction ID from 50500. However when I look up this short code...

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I did a quick search on the Web for "Short Code 50500" and quickly found the following link, which shows it to be Rogers:

https://communityforums.rogers.com/t5/Apple/Unable-to-receive-sms-verification-codes/m-p/514112/high...

https://www.txt.ca/en/current-short%20code-programs/

(Set the page for 100 entries and do a "find"  or "Search" for 50500)

[TohaNYeasin]

i have recieved a winback call from this number. can anyone confirm if this is legit or not

+1 8333782609

also is it possible to get the winback offer from a store physically?

[RogersYasmine]

Hello @TohaNYeasin ,

Thanks for your post! 🙂

The Winback team may have a few different phone numbers that they call from, but you should see "Rogers/FIDO" displayed when they call. With this being said, there are a lot of scams going around, so to be safe, please do not ever provide an unverified caller with any personal details. Our Winback agents should already have your details on file.

We also recommend having them document your account with the offer details and provide you with a confirmation number, so that you can then contact Rogers directly to verify the offer before accepting anything.

I hope this helps!

RogersYasmine