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Forum Posts

Canceling a number

For 22 months I have tried to cancel a phone number and no one had done it for me. Several phone calls to different CSR and still no satisfaction. So I was paying the bill for those 22 months to the tune of 1760.00, I am not pleased but it doesn’t st...

Rob84 by I've been around
  • 759 Views
  • 1 replies
  • 0 likes

Resolved! Device Down Payment Dispute

I recently moved from Telus to Rogers with new plan - 15GB Rogers Infinite plan with Device Financing on Jun 18, 2021. I made an upfront down payment of $271.20 (including taxes) on the same day (Jun 18, 2021) as part of the order to Rogers Communica...

ygsk18 by I've been here awhile
  • 2041 Views
  • 5 replies
  • 0 likes

Roam Like Home Compensation

I was in the US when the outage occurred, paying an extra 12 bucks a day.  Yea, I get the 5 day credit, but that doesn't help with the extra 12 dollars.  Tried to talk to customer service, an they said that since I sent a couple texts (thanks to the ...

Resolved! 'Data-only' sim card was represented as a second phoneline

I have been a loyal Rogers customer for around 6 years now.    2 years ago, I was sold a tablet, a samsung galaxy Tab E, which was added as a 'second line' to my 'family share-everything plan', for running my small business from a different phone num...

Timothy1985 by I've been here awhile
  • 5811 Views
  • 6 replies
  • 0 likes

Adding a new internet plan to a Rogers modem

I am renting a new place for four weeks where there is a working Rogers modem (Easy Connect) available with an Active status and connected to the Rogers network. The previous owner of the modem is no longer interested in using it, and we would like t...

rt1000 by I've been here awhile
  • 1186 Views
  • 4 replies
  • 0 likes

[Fraud] Rogers sold a phone on my name to someone else.

On July 3rd, I received an email that an Iphone has been added to your plan. The purchase was from Yorkdale Toronto store while I was 50 km away doing groceries. I called the customer care immediately and filed a complaint. They told fraud department...

H4harsimran by I've been here awhile
  • 692 Views
  • 2 replies
  • 0 likes

Separating two internet accounts under the same name

Hi, I and my relative had two internet accounts for two different addresses under his name. We've been trying to separate them, so each one of us can keep the service and have their own completely independent account. After the first call to the cust...

NK1920 by I've been around
  • 911 Views
  • 1 replies
  • 0 likes

Overcharging wireless

Overcharging is a big issue I regret the day I switch over to Roger my life has been a living nightmare they overcharge me for absolutely everything they even make up fake charges I have been with them for two years my total is 23 thousand dollars I ...

Regretting changing to Rogers: Can't Get Help Changing Channels

I am a new customer and so far the service is a 2 out of 10. All I want to do is add channels and no one can help me.....first call I waited 20 minutes and then got hung up on.....then my second person has now transferred me somewhere else and 15 min...

Suz3 by I've been around
  • 558 Views
  • 1 replies
  • 0 likes

Resolved! Transferring Account to My Mother's Name

Hi. I've just switched my elderly mother over to paperless billing. Along with that I downloaded the Roger's app and set up her account.When I logged into the new account, i was greeted with my father's name. My father passed away 11 years ago.My mot...

MoniqueMCK by I've been around
  • 1118 Views
  • 1 replies
  • 0 likes

incompetence

It has not even been a month since i have switched my services to Rogers and I am already regretting it   ***Edited Labels***

atiba by I've been around
  • 539 Views
  • 1 replies
  • 0 likes

Issues With Migration From Legacy to Ignite

I have been on the phone for ONE HOUR! Worst customer service ever!! I am being double billed for legacy and ignite internet services because for the last 3-4 months I have been given mixed messaging about which internet products are compatible with ...

ocatarino by I've been here awhile
  • 655 Views
  • 1 replies
  • 1 likes

Resolved! Modem upgrade cost and how to

Hi, I have 802.11ac machines using IGNITE INTERNET 150-UNLIMITED and Citron CGN3 modem. The modem my family are using is legacy technology, so I would like to upgrade modem to newer one, if it supports 802.11ac. If we can upgrade, how much cost is it...

npn-pnp by I've been around
  • 513 Views
  • 1 replies
  • 0 likes

Resolved! Reactivating Wireless Service After Temporary Suspension

Hello,  I'm going back to Canada in July, so I would like to reactivate my phone number since I suspended it  while I was outside of Canada.  Could anyone tell me where I can reactivate my number ,please? Thank you.    **Labels Added**  

User2305959 by I've been here awhile
  • 2083 Views
  • 1 replies
  • 0 likes

Resolved! Using my plan in USA

I have a Rogers plan: Infinite +10 - No Tab. Can I call/text in USA?   *Added Labels*

Sylvie9 by I've been here awhile
  • 696 Views
  • 1 replies
  • 0 likes