The worst chat support I have come across ever is Rogers Chat support.-Starting with rude support agents who keep copying and pasting the same boiler plate responses to every question.-Lack of product and support knowledge is unacceptable as most age...
Ignite 1.5 deals for renewal and retention customer: My ignite 1.5 is up for renewal and the price increase is high. Is Rogers retention customer willing to give me better deal to stay? *Added Labels*
I have been dealing with Rogers and contacted them over 5 times now to get this issue resolved. I cancelled my account 3 months ago but I kept getting charged to my credit card. I even returned the modem but was getting charged to the credit card on...
Rogers….i have spoken to 5 of your reps to cancel my internet. One of your Reps say they cancelled my internet, and i can no longer see my service in myrogers account, but yet i still got charged.WHY WON’T YOU CANCEL MY INTERNET! WHY AM I BEING CHARG...
I was inquiring about samsung s24 deals with a Rogers phone agent, and he kept yelling back at me when I simply asked to repeat what he said. After which he dropped the phone unannounced. I'm paying Rogers a lot for my cellular service and wifi and d...
I have a roaming charge, but I would like to know if I can pay it in blocks. I made a payment and today I have the same debt. ***Edited Labels***
I’ve read on here that if I cancel my cell plan, and then I decide to take out another plan with Rogers within 60 days, my number will still be available. Is that correct? **Labels Added**
I sent my phone to Likewise in November and never heard back. They received the phone but have not done anything with it. I emailed them because I can't find a number and keep getting replied with "waiting on warehouse for update". To make it worse ...
On my January 2024 ROGERS bill an additional charge of $3.89 was noted as a 'Third Party Billing. I contacted ROGERS and they stated it was made on 01 Dec 2023 to Triton Global for one minute and was told that ROGERS can not remove it or credit my ac...
I have been a Rogers mobile customer for over 10 years, not that anyone in their customer service department seems to care. I added another line and ported my wife's number over, closing her previous Rogers account. She was told by Rogers that if she...
Rogers agent who walked in promised better pricing than Bell and the 1st bill seemed off. Never even activated the modem. Rogers called saying that the equipment is not in use, do you want to return it. For that I said yes and shipped back the equipm...
On 12/23/24 I attempted to upgrade my phone online. Without warning, my account was suspended due to what was assumed to be fraudulent activity. This required me to visit a Rogers store to sort out the situation. As a result, the phone I ordered was ...
Sadly (?) I think I am done with Rogers Ignite TV, homephone and internet after 30+ years. And I already moved 2 cell plans to Bell a couple of years ago. I put in a cancellation request for Jan 31. Not going to get into the details, but lets say I'v...
I am experiencing a similar situation with Rogers refusing to help me find a solution to a problem with being eligible for a lower cost plan. In my case it's the Connected for Success program, which I qualify for because I am on disability due to hav...
I been trying to cancelled my account since April last year.Every time that i called to cancelled to the only phone number that appears in the rogers pages for costumer sevice they said they will resolved. But then, it will appears again another mont...
Call rogers to speak with the retention department I always deal with them customer services refuses to transfer me. **Labels Added**
Hi there,Actually I need your help. I have 1000 long distance minutes and I made 3 calls to India yesterday ,but it shows violation as it shows me 3 under long distance anytime category and 64 minutes under Long distance 1000 LD minutes. Can you plea...
I was in the rogers app and there was a plan that was of better price. When i switched to it, it removed my $20 dollar x 24 month employee device discount and potentially my 50% off too… im so upset and don’t know what to do. Can anyone help? ***...
Today I had to downgrade my Rogers services due to a death and my financial changes.Naveen took care of everything for me. As a senior on government pension, our income is very limited, especially with todays rents etc. I have been with Rogers over 2...
I recently encountered a disheartening experience with Rogers while availing of their RPP (Rogers Preferred Program) discounts as a Walmart associate. This ordeal not only revealed a significant knowledge gap among their in-store solutions agents but...
