Pls have the advisor from Presidents office call me and reply to my emails. This lack of customer care , accurate service and billing is beyond insulting and abusive. 2 emails sent today. Waited 1.10 mins on the phone. Rogers really does not deserve ...
I have spent several days waiting on the phone just to cancel my internet services and still was not connected to an agent. Very bad experience, not the first time. *Added Labels*
Do I have to use the upfront edge program if I buy a new phone? I have been trying to get in touch with Roger’s all day will no luck *Added Labels*
I recently decided to switch my cell phone service to Rogers. This included a phone and tablet. I was to receive both by FedEx X. After receiving my phone, I was informed by Rogers that due to a stocking issue I would have to pick the tablet up from ...
I cancelled my Rogers internet service as of yesterday (November 22/23). I returned the modem to a Rogers store the same date as cancellation on November 22/23. I received my Rogers bill and have been billed an unreturned equipment charge on the same...
I know this is possible as I have done it before from wireless to wireless but the Landline port is more complicated. I just want to eliminate the cost of a landline by porting the number to my Rogers account and replace the existing cell number. ...
Good morning, I am a senior and a long term cutomer for Rogers. In May I was paying about $51 and now it has gone up to about $70. When I have talked to your CS (4 times) I get the run around and have answers. When I ask for the Loyalty Office they t...
Hi, My Fido account was suspended for no apparent reason and I called customer service to get it sorted out. After being transferred across several departments because no one had ANY idea what was going, I was given the number for the Fraud Manage...
This is crazy I’ve been trying to speak to the right customer service agent to fix an issue with my account and after waiting hours and keep being transfer to different departments and being hanged up different times this is my last effort to try to ...
I have been a Rogers customer since 2014 and have never experienced such outrageous billing mistakes, service errors and Suspension of Services without any prior notice ("You should have checked your (suspended data) email for said notices" ) about...
I have Rogers internet and 1 pay as you go line converted to monthly talk and text. I was looking for some good offer from Rogers to move my other 2 wireless cell phone lines to Rogers but chat didn't yielded any results. If there are any, how do I e...
Subject:Dear Rogers Customer Support,I hope this msg finds you well. I am writing to address a billing issue related to my recent purchase of a Samsung S23 phone and a Rogers SIM card under a contract.When I initially signed up for the plan with one ...
We left Rogers because they are the worst telecom company in North America and we should allow other companies like sprint, Virigin to come in and put this company in its place. I cancelled my service in March of 2022 and paid the remainder of my bal...
Hello,I have this on my iPhone line and have had it for … ever??? lol in all seriousness I think I’ve had that same Value “Pak” since my iPhone 3GS I got in 2009.What I want to know is what exactly is this. The only thing I do know is that part of th...
Hey all,So I am interested in getting Rogers Device Protection. My phone is an iPhone 15 Pro Max. I already have AppleCare+ month-to-month on my phone and activated that right when I bought it.So how does Rogers Premium Device Protection work when yo...
i am constantly being harassed by Rogers and your third-party company to return the equipment. i have already returned it long back. canada post says delivered. what do i do ?? **Labels Added**
Hi, I recently upgraded and here's what happened for me. I was sent a new Ignite Wifi Gateway modem (I initially had the Hitron CODA modem). I installed the new modem and it worked right away. I also had a Ignite Set Top box which I haven't set up ye...
Shoutout to the customer service rep Adrian who helped me out on Monday, Nov 6th, around 4ish pm over the phone to help setup a new account and to request a shipment of new SIMs under my account. He was so patient with me and did not rush the setup a...
I changed my plan last month and got the new iphone along with an apple watch. My bill was issued a few days ago and there were many errors on it and I can't get any help from the phone support. This is what I was afraid of even though they assured m...
Hi; Love Rogers, but my circumstances have changed and need to cut costs where possible. Telus Mobility has a great BYOD offer available per below. Hoping Rogers has some flexibility to match or improve what Telus is offering. In addition, Telus has ...
