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Forum Posts

Service Call Delays

It is not acceptable to be told it will take one week for a repair technician to come fix the internet.   *Added Labels*

Lisa36 by I've been around
  • 459 Views
  • 1 replies
  • 0 likes

Suspend tv service

Can tv service alone be suspended while the owner is in hospital?       ***Added Labels***

jilla9799 by I've been around
  • 977 Views
  • 1 replies
  • 0 likes

Internet and Cable Bulk Agreement

Spent hours but no one at Rogers can provide information how to activate services under a Condo bulk agreement account. They keep shuttling from Ignite to Internet to Cable to New Construction Division after taking all the information. No one will pr...

Ash179 by I've been around
  • 3666 Views
  • 3 replies
  • 1 likes

UpFront Edge return issue-total Scam

First of all I got scammed by rogers agent store at Point Claire that offering me the cheapest plan using my loyalty points, he told me that I can upgrade with new Samsung phone and free accessories that I don't want it for sure ( phone case, charger...

Ignite Installation Issues

I have big issue of installation, and i called the customer service many times and it seems nobody take care of my case. i have kicked back and forth through different departments , only to know that my case has been filed and got an case number, one...

zjiiaoliu by I've been around
  • 652 Views
  • 1 replies
  • 0 likes

Store Feedback

Id like to say that it wasnt a very friendly experience at the great northern rd store today. Not very friendly people        ***Added Labels***

Trevor6 by I've been around
  • 572 Views
  • 1 replies
  • 0 likes

Poor service, Outrageous billing, lack of Communication

As a Rogers user for over 12 yearsI have been trying for over 12 months to get any semblance of order and customer service. My billing includes fees for items I don't have, services not provided, Suspension fees without any notice on both Cell and Da...

BobTom by I'm here a lot
  • 709 Views
  • 1 replies
  • 1 likes

Upfront Edge return kit not sent.

Hi, I purchased a new phone last month through the online rogers store and received my new Samsung s23 around August 16. My old phone was purchased with upfront edge financing, like with the new phone. But, I never received the return kit for the old...

Wrong collection charge

Hello everyone, I've encountered an issue with collection charges on my credit file. Despite all my accounts being at a 0 balance, I seem to have incorrect collection charges listed. What would be the best course of action to resolve this? Should I c...

R1ledger by I've been around
  • 821 Views
  • 1 replies
  • 1 likes

Account cancelled

I was supposed to get my wifi installed on the 31st August evening but I suddenly received an email which said my account has been cancelled. When I called tech support they said it’s because of fraud subscriptions. I don’t understand how they decide...

Apple TV+ Promo

I recently upgraded my ignite bundle and got 3 months promo offer for Apple tv+, so how can I start viewingApple + ??   *Added Labels*

Vsachdeva by I've been around
  • 1440 Views
  • 1 replies
  • 0 likes

Address Change

When i try to add unit 1 on my address rogers website doesnt recognise the address. How do i fix that?    **Labels Added**

lbris by I've been around
  • 599 Views
  • 1 replies
  • 0 likes

Changes to mobile account

Received email advising that the changes I made to my mobility account were in effect. The change was to delete $5 credit Aug 27 then add $5 credit same day. I made NO changes myself & what was done makes no diff to my cost so am puzzled why this was...

Hanak99 by I've been here awhile
  • 1062 Views
  • 3 replies
  • 0 likes

Unknown Charges

So I call Rogers because I’ve been charged for a service I had never asked for. Just noticed. Oh it’s been activated they say. Not with my knowledge it has not. Yama Yada Yada passed in to 5 people. BTW, I say, I’m really not happy with my package wo...

IAB64 by I've been around
  • 641 Views
  • 1 replies
  • 1 likes