Account Support
cancel
Showing results for 
Search instead for 
Did you mean: 

Forum Posts

Resolved! crave gift card

I have a Crave Gift card I wish to use and downloaded it on my smart phone. I have an account now but cannot figure out how to access it on my Smart TV Ignite with Rogers. It automatically subscribes me on my Rogers account. I want to try the gift ca...

Horrible customer service

Worst customer service. Charged $25 for Thor, which I didn’t order or watch. Took over 2 hours in what is jokingly called customer service queues. Apparently this was ordered on the same day as my mother’s memorial, at a time that I was sitting in th...

josesj by I've been here awhile
  • 465 Views
  • 1 replies
  • 0 likes

Trying to remove old boxes from account

We have just changed to Rogers Ignite and have several older boxes that we own.  We have spent HOURS on the phone with different people trying to get these serial numbers removed from our account so someone else can use them.  Nobody seems to know ho...

sharryan by I've been here awhile
  • 522 Views
  • 1 replies
  • 0 likes

Resolved! Stack TV

Stack TV has been available on Ignite TV and SmartStream for a while now but I can't find any information about the package on Rogers.com.  The Stack TV channels have been available as conventional Flex Channels on Ignite TV since the beginning.  How...

-G- by Resident Expert
  • 4281 Views
  • 3 replies
  • 0 likes

Resolved! Rogers changed my phone number without my consent

I have 2 phone numbers, A and B. I called Rogers support to change my number on B because someone was spoofing my number and calling random people. Despite me making clear to the service agent that I wanted to change B, they changed my phone number A...

tech434 by I've been here awhile
  • 1357 Views
  • 3 replies
  • 0 likes

how long does it take to troubleshoot a line?

I'm beyond frustrated right now and I'm calling for someone to help. I ported 2 lines to you guys, u guys messed one up and it's been 1 whole week where another carrier can't reach that line. All I hear is someone's working on it, oh it's been escala...

PeterCc by I've been around
  • 467 Views
  • 1 replies
  • 0 likes

Billing

Has anyone else seen multiple charges for monthly service? Ie. billed 3 times in a month? Saw this on payment history in the app and looking for clarity.     ***Edited Labels***

GaryH777 by I've been around
  • 735 Views
  • 1 replies
  • 0 likes

Customer service? Does Rogers know what that means?

I know why everyone gets anxiety even thinking about having to contact Rogers. So they make an error not actioning a request. It takes me hours and run around to get it resolved. At every stage got a response that they don’t have a process to communi...

Parbub- by I've been around
  • 552 Views
  • 1 replies
  • 0 likes

Overcharge Billing Rogers Favorite

22 years with Rogers and it seems every time they renew my bundle and give me a deal to pay less they charge me more!!!!.HOURS UPON HOURS SPENR ON THE PHONE OR CHAT TO CORRECT THEIR DAYLIGHT ROBBERY.       ***Edited Labels***

Theriz by I've been here awhile
  • 529 Views
  • 1 replies
  • 2 likes

Old Rogers account on my credit report

Hello,I have been trying to get assistance regarding a Rogers account that is showing on my credit report. I have called numerous times and have spent countless hours trying to get help by calling customer service and I get disconnected EVERY time, p...

asr1 by I'm here a lot
  • 2105 Views
  • 6 replies
  • 0 likes

New Ignite TV set up issues

I set up for add on service for internet Ignite bundle with tv on sep 13. It is still not active despite several calls to call centers and escalation. I spent almost 5-6 hours on call with the tech center. Can someone share an escalation email or a s...

Madi2 by I've been here awhile
  • 586 Views
  • 2 replies
  • 0 likes

Resolved! Ignite TV - Temporary Suspension

I need to temporarily deactivate my Ignite bundle as I will be away. Who do I call and how to go about it ? Please provide contact tel numbers (ASAP) as I understand Ignite users have different contact help than Rogers digital users.   Thanks in adva...

RS06 by I've been around
  • 1677 Views
  • 1 replies
  • 0 likes

5G Plans

I’ve been with Rogers more than a decade. I seldom checked my bill and just paid. Lately I got a new 5G iPhone (from Apple Store) and found that the phone was still on LTE network. I called Rogers customer services (CS) and find out my plan is not 5G...

Kenobi_0407 by I've been here awhile
  • 820 Views
  • 3 replies
  • 0 likes

Data compensation for Hurricane Fiona

Hi, I was wondering if Rogers is giving data compensation for people who are affected by the hurricane. I have an Ontario and plan, but I’m currently living in Halifax, Nova Scotia.   **Labels Added**    

avaaaaalyn by I've been here awhile
  • 1233 Views
  • 2 replies
  • 0 likes

Flex Channel Changes

For the better part of the last week I've been trying to make changes to my Flex Channels - have been on 4 separate chats trying to resolve, the latest issue is that one of the agents put in a work order that's locking down the account - I was told 3...

Daver1969 by I've been here awhile
  • 948 Views
  • 3 replies
  • 0 likes

Rogers problems

Here we go again, I signed on for a new Ignite package in August as my previous subscription was expiring at the end of August, I thought there was lots of time for rogers to get the new billing updated but when I got the first bill it was not right....

Rockytop by I've been here awhile
  • 870 Views
  • 3 replies
  • 0 likes

SIM Card Not Working

I  just paid a new monthly plan on Phonebox but my sim card wont call, no data, nothing. i need some assistance because i have some urgent calls to make and some very sensitive documents to download.       ***Edited Labels***

mdakar_jr by I've been around
  • 665 Views
  • 1 replies
  • 0 likes

Worst services ever from Rogers Win Back team

I signed up an iPhone 13 Pro Max with VirginPlus about a month ago. A week later, I received a call from Rogers Win Back team. They offered me the same phone with a cheaper price. The agent told me to return the phone back to VirginPlus and Rogers wo...

Purolator shipping labels

I’ve gotten two shipments from Rogers where the Purolator has my name formatted in a funny way. Where the name should say, for example: “John Doe” says instead: “John, Doe” with a comma between first and last, like it would be formatted “Doe, John” i...

WSih by I've been here awhile
  • 724 Views
  • 1 replies
  • 0 likes