Resolved! Cancelling added channel on Ignite starter
I added RDS ( French TNS ) when I signed up with Rogers in March but I much prefer TNS which I added recently ; so how do I get rid of RDS? ***Edited Labels***
Forum Posts
Service Call Delays
It is not acceptable to be told it will take one week for a repair technician to come fix the internet. *Added Labels*
Suspend tv service
Can tv service alone be suspended while the owner is in hospital? ***Added Labels***
iPad data only addition to existing plan Online self service to avoid activation fee
Hello, Could someone please confirm that I may add an iPad to my existing share everything plan as a data only device? I called Rogers three times and visited the store once. One Rogers person confirmed that I can add a device on a monthly basis for ...
Internet and Cable Bulk Agreement
Spent hours but no one at Rogers can provide information how to activate services under a Condo bulk agreement account. They keep shuttling from Ignite to Internet to Cable to New Construction Division after taking all the information. No one will pr...
Anyone having problem getting the new Samsung Galaxy watch 6 in Ottawa?
hi, is anyone having problem getting the new samsun galaxy watch 6 in ottawa ive been trying to the new watch 6 since the launch chatted in live chat and called in store no luck pls i want it **Labels Added**
UpFront Edge return issue-total Scam
First of all I got scammed by rogers agent store at Point Claire that offering me the cheapest plan using my loyalty points, he told me that I can upgrade with new Samsung phone and free accessories that I don't want it for sure ( phone case, charger...
Ignite Installation Issues
I have big issue of installation, and i called the customer service many times and it seems nobody take care of my case. i have kicked back and forth through different departments , only to know that my case has been filed and got an case number, one...
Store Feedback
Id like to say that it wasnt a very friendly experience at the great northern rd store today. Not very friendly people ***Added Labels***
Poor service, Outrageous billing, lack of Communication
As a Rogers user for over 12 yearsI have been trying for over 12 months to get any semblance of order and customer service. My billing includes fees for items I don't have, services not provided, Suspension fees without any notice on both Cell and Da...
Upfront Edge return kit not sent.
Hi, I purchased a new phone last month through the online rogers store and received my new Samsung s23 around August 16. My old phone was purchased with upfront edge financing, like with the new phone. But, I never received the return kit for the old...
My plan details show wrong info.
My plan details give me wrong info. Monthly data amount is supposed to be 75 GB, but it shows 75 MB. ***Edited Labels***
Resolved! "Undefined" Error When Inputing Amex Credit Card Number for Automatic Payment
I'm currently in the process of setting up automatic payments using my Amex card. However, I've encountered an issue where, after entering my credit card number, the field displays 'undefined.' I've carefully checked my information multiple times and...
Wrong collection charge
Hello everyone, I've encountered an issue with collection charges on my credit file. Despite all my accounts being at a 0 balance, I seem to have incorrect collection charges listed. What would be the best course of action to resolve this? Should I c...
Account cancelled
I was supposed to get my wifi installed on the 31st August evening but I suddenly received an email which said my account has been cancelled. When I called tech support they said it’s because of fraud subscriptions. I don’t understand how they decide...
Apple TV+ Promo
I recently upgraded my ignite bundle and got 3 months promo offer for Apple tv+, so how can I start viewingApple + ?? *Added Labels*
Address Change
When i try to add unit 1 on my address rogers website doesnt recognise the address. How do i fix that? **Labels Added**
Changes to mobile account
Received email advising that the changes I made to my mobility account were in effect. The change was to delete $5 credit Aug 27 then add $5 credit same day. I made NO changes myself & what was done makes no diff to my cost so am puzzled why this was...
Moving to a New Address. How do I check for Serviceability?
Is Rogers available in Victoria Harbour and if I’m moving from Barrie can I put my account on hold? **Labels Added**
Unknown Charges
So I call Rogers because I’ve been charged for a service I had never asked for. Just noticed. Oh it’s been activated they say. Not with my knowledge it has not. Yama Yada Yada passed in to 5 people. BTW, I say, I’m really not happy with my package wo...
