Temporary Pause of Wireless Account
Is it still possible to pause an account for several months? Is there still a fee of $30/month? Thx! ***Added Labels***
Forum Posts
Unbelievably Slow Chat
I recently contacted Rogers through their chat service about receiving a refund on a credit balance. The process during the chat session was at a snails pace. It took over an hour and a half just to receive my refund ticket reference numbers. Every ...
Rogers not honoring the offered discount
I have 4 mobile lines for the house hold in my account. Was a FIDO phone client for quite a few years. Recently, FIDO started increasing the prices, so I called with a request to find any possible credit/discount to maintain the bill within the prior...
Why is my account cancelled??
I went to log on today to take a look at my bill, and it says my account has been cancelled?! Why? **Labels Added**
Your account has been cancelled
Hello, my account was canceled after adding a new line and ordering the phone online, how can I unblock it soon? I can’t use any services, no calls, no internet, I went to the operator in the store, and they showed calling 1 (888) 383-2080, but witho...
Un Resolved Customer Complaint (#xxxxxxxxx)
This has been on since January 15, 2024. Customer Service is not able to resolve my complaint. I was charged initially the sum of $101.75 for making an international call to South Africa, which I disputed. Yesterday, I received an email from Rogers C...
Account cancelled with no warning
When I login it says my account (but not the correct #) has been cancelled and now my internet is not working. I have been a loyal Rogers customer for 18 years and never had so many spam and misconnection emails! My bill is all paid and services are ...
Is this legit number from rogers.
Received a call from 888 967 5578, asking for personal details to validate account. Is this really from validation department or fraud? ***Edited Labels***
Misled about services and long wait times.
I have been in a back and fourth with Rogers for a few months regarding internet. I was lied to by a customer representative about fiber optic internet being serviced in my area, made to go without internet with the promise my area would be serviced ...
The on hold void
I've been on hold from a call center rep passing me along.in total I've been on hold for almost 2 hours. The "Stay on hold, to keep your place in line". Call-back services and wait time progression have been around for years. Rogers doesn't want to p...
Ignite internet account was accidentally canceled by a rep. No internet still for 39 hours now
I’m at my wits end and patience with what occurred. 39 hours later since my internet service stopped, 529 mins later bounced between customer care, ignite loyalty, business department, and tech support, I still don’t have my ignite internet service b...
I don’t get the WhatsApp code.
Since yesterday, I'm trying to register my number in WhatsApp app, but I don't get the SMS code, I've already tried deleting the application and reinstalling it and still nothing, what else can I do I'm really despairing ***Edited Labels***
Incessant calls from 1-844-760-3908 re service in area
Is anyone else receiving nonstop phone calls from Rogers 1-844-760-3908 to notify you of service disruptions in your area on Thursday? (I'm downtown Ottawa). They have been calling every 5-10min for the past 3 hours. It's an automated message. I bloc...
Rogers Credit Operations hanging up
Over a year ago I was coerced into taking a new modem. They created an entirely separate account for this new modem and charged me 273.00$ for the hardware. After a year of runarounds and back and forth with Rogers support I returned the unused hardw...
Terrible customer service
Chatted to cancel my internet, the agent tried to make me stay and offered a new plan. I was happy at that time until 2 days later when I reached them again to confirm the new promo, they said they dont see a note on my account. So I forwarded th...
Service charge
I just paid a $50.00 service charge that was bogus because Rogers made a mistake on our final bill.Hopefully this will be the last contact from Rogers Wireless that I see. I was beginning to feel like Rogers was my stalker. Hopefully this blood money...
Two different addresses
Just started yesterday when I log into my Roger's account it shows my ignite internet and telephone at my address but ignite tv at a totally different address not related to me in any way. My package it ignite 20 plus sports and I can not swap flex...
Old customer in need of some help
I'm looking for help with my expiring internet. I think it's up on April 9 and I would like to re-up but I never get any offers emailed to me, I've filled out the consent from on Rogers site a few times but I never get emails. I see people posting on...
Rife with billing errors
I have just found $264 in errors in my last year of mobile bills, but because Rogers has a 3-month limit for disputes, I am being denied any corrections. Unless these human errors are fixed and my balance adjusted, I will be taking my service ...
phone
Hello I would like to know a year ago I took a phone on credit for two years plus a tariff plan for this number but it so happens that I have to leave Canada in two months I would like to pay off my credit for the phone while keeping my phone with me...
