I'd like to suspend ignite tv only and keep my internet active. Possible..?
I have timers, camera's etc running off my internet so I'd like to keep it active and only suspend the tv portion. **Labels Added**
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Forum Posts
Issue with the rogers winback from 7x powered
Hi,I have received a call from them regarding an offer for my mobile plan. I have accepted the offer. In doing so they have done my credit check. They said that I will receive an email from them regarding the offer. Its been more than two weeks but n...
Activating Disney+ through Rogers
Disney thru rogers wont do anything. When i click activate thru rogers it takes me nowhere.. **Labels Added**
Stop the robocalls.
Rogers, your phone number of 1-888-764-3771 has now been blocked. You see I made the mistake of answering this call. After the last time I told you I wasn't interested in any promotions or anything of that matter. Please do not call just to say thank...
The Rogers Customer Service is confusing and disconnected - Ignite TV
To Whom it may concern, I have been trying for one month to get a second to ignite the TV box. I called 888-764-3771 at least three times and waited for someone to answer my call for at least 2 hours, but no one came. Finally, I went to a Rogers st...
Transphobic name change policy
Has anyone else dealt with the ridiculous, archaic, unsafe, transphobic name change policy? You can literally change your name over the phone if youve gotten married, but if youre changing your first name (as trans folks often do, not to mention coun...
No SIM after creating a new account through WinBack Offer
I received a call from Rogers/Fido Winback team 2 weeks ago. The rep offered me a good deal with Rogers which I accepted. The guy told me I would receive the SIM card soon in mail. Since I didn't receive a SIM for more than a week, I contacted CSR fo...
Cancelled my services in january 2022 and wss continued to be charged for months
I cancelled my home bundles home services in january . I paid services up to date and was continued to be charged. Contacted multiple times to have services refunded and after 5 attempts was told it would be fixed . Here we are almost a year later an...
Fraudulent activities by salesperson
Hi,I am suffering from a fraudulent activity with above attached account. Sales person sell me a service without telling me about contract service and I don't even receive any e mail from rogers regarding this. when I called to cancel the account o 1...
Resolved! Compensation for Service Interruption
Anyone else feel compensation is in order? Lost money in business deals because of the outage! **Added Labels**
Dreadful customer service during move
I set up an address change a few days ago with Rogers using the live agent chat feature on the Rogers website.When I moved, I discovered that my services did not get sent to my new address. My old address was still listed on my account.When I called ...
Cancelling One A La Carte Channel
I’ve been trying to cancel BBC News World for over a month now. Every time I go to my account and click remove and submit, I get a technical error. I have tried the chat feature but never got through until today - today it took me 16 minutes of my li...
customer retention
So frustrated! Been a loyal customer of Rogers cable/internet since I moved to Ontario 10 Yrs ago and 25 yrs with rogers cell. Switched to ignite tv last yr. Bundle is up for renewal in December. I just got quoted a 33% increase in price for same s...
Resolved! ID to upgrade
I've had a Rogers account for something like 10-12 years. I went in to get a new phone today, and was told that I couldn't use my health card as ID, even though I have used it every other time in this store. Ok, fine, I don't carry my physical passpo...
Are @rogers.com emails down?
I am trying to login to my email and its not working, and account recovery says the email doesn't exist. My mom & sister are also having issues logging in. I sent a PM to CommunityHelps as well but havent heard back. ***Added Labels***
Snow birds.
What options are best for snow birds who spend six months in the US. $12/day plus taxes is to heavy for 20 days per month by 6 months? ***Edited Labels***
Billing
I cancelled my service on Sept 16th and have received 2 confirmations that my equipment (modem and pod) were received back. Still getting billed for the service and now getting notices threatening late fees if I don't return the equipment. 6 phone ca...
Price match email
I received a price match email from Rogers that indicated that if I found a better price online for a cell plan that they would price match. I found a better price. I knew I would get nowhere as usual with Rogers I thought I would try. I spoke to 5 l...
I cancelled my wireless plan, and then Rogers signs me up to a new account, without my permission
I cancelled my wireless plan, and then Rogers signs me up to a new account, without my permission ***Added Labels***
How can i replace my temporary cell number to my regular number ?
Hi Everyone, I was on "Pay as you go" plan and just shifted to a post paid plan, during this transition Rogers gave me a temporary number and said i have to transfer my regular number once i would get the sim card, that i got yesterday, now i wanna r...
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