Credit promised for installation charges

[Jobanwalia]

So I got this interent was having bell before which was working good. The sales agent (referred to me by my friend), gave the same deal as my friend got. I asked him if their would be any installation charges, and he mentioned I am offering you 150$ of credit which will be covered your activation and installation fee and remaining credits will go towards next bill. I agreed to it and when my first bill came there were additional charges of 149 + tax for installation and activation. There were no credits. So I called the customer care and they said the sales agent doesnt made any note about the credits so they wont give me credits for it. It is a disaster experience. Not gonna prefer rogers no more.

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[RogersCorey]

Good morning @Jobanwalia,

I am sorry to hear that this promise was not met. This is not the experience we want you to have with us.

We'd be happy to take a closer look to see if we can track down this promise! Feel free to send a private message to @CommunityHelps so we can assist you further. For more information on how our Private Messaging system works, you can find out more here.  

Regards,

RogersCorey

[Jobanwalia · Accepted solution]

Thanks for replying! I actually just received a call from Roger’s president office and they have resolved the issue. Thank you for your time.