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Quote discrepancy

My bundle offer expired and when I called an agent I was given an amount. However when my bill arrived it was $20 in excess. Called Rogers back and another agent told me that it was not in the notes. How do I get access to the recording of my convers...

Katie2 by I've been around
  • 708 Views
  • 1 replies
  • 0 likes

Expired Promo Concerns

Once again I am dealing with Rogers in a purely unprofessional manner. Theirs, not mine. When I signed up with a door to door sales person, I was told that when my promotion of under $50 a month was up, my standard rate for the package I was getting,...

10 Days to Deliver a Cell?

The ad said, "Get your phone as soon as SAME DAY!  Some restrictions apply, and could be 1-2 business days. I am now at day 10 waiting on a new phone I needed to start my new job 2 days ago. How silly do I look telling my boss continually that I am s...

Spike in Data Usage

I am not sure what happened , or what I have done? Been a Rogers customer for 15 years or more. Presently I am driving and making deliveries in my own vehicle, and enjoy streaming My Amazon Prime Music while I work, but I have been running out of Dat...

aljlavallee by I've been here awhile
  • 775 Views
  • 3 replies
  • 0 likes

Connect a Second Rogers Ignite TV Receiver

I had a brand new ignite TV recever/remote and modem shipped to my house, it's my address but not my nameCan I use the receiver as a second one in my house in my roomRogers has not got back to me on picking it up, so I want to use it       ***Edited ...

Palmersens by I've been around
  • 1429 Views
  • 2 replies
  • 0 likes

Resolved! Rogers Preferred Program Nightmare / Warning

This is a warning for the incoming wall of text. This has been a long and frustrating saga.    On November 23rd 2021, I decided to transfer over from Telus' EPP to Rogers PP. I switched over for the new customer deal with BYOD plans.    I am a member...

SM121 by I plan to stick around
  • 4976 Views
  • 11 replies
  • 3 likes

Monthly Bill Increase After Promo Expired.

My service discount expires on Jan 21 so on Jan 12 I called Rogers to negotiate my "new" deal for Bundled Services. Spoke to a guy named Ian who said my new deal would increase slightly due to a general price increase and some other changes. I agreed...

colreal by I've been here awhile
  • 1248 Views
  • 1 replies
  • 2 likes

Hidden fees on Plan change on wireless.

I contacted Rogers today via live chat to change my plan etc. I asked the Rogers person why my bill hadn't changed in over 2 years as I was told my phone would be paid off then. They would not give any number, just said there are separate charges on ...

Mikej1 by I've been around
  • 2142 Views
  • 5 replies
  • 0 likes

Resolved! Canada US Plan Cannot be Re-added for 12 Months.

Hi! I'm new here and generally would like to say I'm happy with my Rogers wireless service. I am, however, questioning the Canada+US plan's restriction about reimplementing the service if it has been removed. I am traveling to & staying in the USA fo...

Irish6240 by I've been around
  • 915 Views
  • 1 replies
  • 0 likes

Equipment return request for only some components

I canceled my Rogers services due to relocation.  I recieved an email requesting i return two of the four rogers components i have. A wifi gateway and 1 TV Box with serial #s. I also have two other TV Boxes, what should i do with them?  

Resolved! $9 wireless Value Packs

When were these $9 Value Packs introduced? They are a much more reasonable deal than the a la carte options available previously.   https://www.rogers.com/consumer/wireless/add-ons   - Premium Voicemail-To-Text / iPhone Visual Voicemail - 35 voice me...

EugW1 by I plan to stick around
  • 1071 Views
  • 2 replies
  • 0 likes

No internet for 12 months

I have called few times for my mother-in-law phone number. The technical support acknowledge that it was a Rogers network internal issue and user has nothing to do with. Now, I am asking for credit back and they refuse to offer me that. I am very fru...

saffouri1 by I've been around
  • 646 Views
  • 1 replies
  • 0 likes

Resolved! Set up my Ignite Internet?

Can I use a friend's smart phone to set up my Ignite Internet? I don't have one.     ***Edited Labels***

Marcy13 by I've been here awhile
  • 662 Views
  • 1 replies
  • 0 likes

Account cancelled but sent to collections

I sent the message below to the credit agency that was contacting me. I contacted Rogers, at the credit companies suggestion. Eventually I was given an email address to contact Rogers accounts. This was the result- From: Sent: November 17, 2021 12:1...

Annoyed6 by I've been around
  • 1423 Views
  • 1 replies
  • 0 likes

What is Employee Pricing Fee

Why am I charged "Employee Pricing Fee" of $56 on Dec 26, 2021 ? Rogers Call Center and Chat support are not getting through. Does someone got any clue regarding this hidden charges ?     **Labels Added**

sirajarab by I've been here awhile
  • 1680 Views
  • 5 replies
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Resolved! MasterCard Promotion

I switched to Rogers this July (2020). Rogers had a promotion on, where I would get a $150 MasterCard Gift card, part of there promotion. Installation was done on August 5th, 2020. I received my "Please register for Promotion" on August 15th. I regis...

Micbeau by I'm here a lot
  • 15842 Views
  • 96 replies
  • 0 likes