Mobile plan renewal
After agreeing to a new plan and upgrading our phones, looked on My Rogers and it is showing $85 per line when it should be $60 per line?
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Forum Posts
Fee to Transfer Lines
I have had a family plan of 4 lines since 2012. Today I called to have them divided into their own accounts. Rogers wants to charge $50 for admin fees? I explain they’re not new accounts and they should be happy to keep them as customers, not charge ...
Worst customer care experience
The customer care executive heard my concern and ends up saying. “I am sorry, wat is ur concern”.He actually did not pay attention to my concern the whole time I spoke and apparently he was not focusing.I am new to Canada and already have a home inte...
Resolved! 3000$ go missing at Rogers
It has been almost one month since I contacted the customer service multiple times. On Jan 15th I accidentally sent 3000$ to an inactivated previous account. The bank confirmed the transaction. Sent the retrieval notice on behalf of me, to Rogers but...
Resolved! Shrinking Billing Period
Has anyone else seen the Billing Period shrinking, my bill has been generally due on the 17th of the month and as late as the 20th, I see it is now on the 13th. Weekends have nothing to do with it. Is this the way of gaining an extra billing period...
Rogers First Reward
What is Roger's first reward program? *Added Labels*
Resolved! bill for delivered equipment
I got a bill for non returned equipment for $251. used CP label. delivery made on jan 10. tried calling multiple times , no body picks up. tried chat, first they transfer yo tech support which cut me off. i contacted again , this time the tech transf...
Higher costs
Good morning, I have tried the last couple days to get through to you guys. My home bill has gone from $192.63 to $258.76? I'm hoping this is a mistake. We have been a loyal customer for many years with my three home accounts and my business cells....
Rogers not honouring promised credit
I called many times i was promised 200$ one time credit and monthly credit of 20$ on each line. But i got nothing. Called customer care many times but no help. I am really regretting in believing rogers representative.Rogers should only make promises...
Wireless Service Suspended
Roger's service is very dirty. My account has been suspended three times in one month without any region due to system problems *Added Labels*
Resolved! Travelling with eSIM data, can I roam calls but not answer and not be charged?
On an iOS I am travelling with an eSIM for data from Holafly. I’ve turned off my Rogers data off, can I keep my calling on, be on it as Roam Like Home and not answer calls but it goes to voicemail and it not charge me the daily Roam Like Home rate? I...
Resolved! Negative Account balance
I accidentally paid my roger's bill twice (once manually, forgetting i had automatic payments setup) and now i'm sitting at a -140 account balance. Not a big deal if it'll just count as credit towards the next bill. Is that the case? ***ADDED LABEL...
Renewal of Rogers services
Required to transition to Rogers ignite TV & internet from digital. Monthly price for a new customer for their popular Ignite bundle is 149 (incl 3 add-ons ) . This package , however, is not available to me. Despite being with Rogers for 30+ year, ...
How long it takes to resolve fraud case?
Its been 2 months it happened to me-my account had been hacked and one more phone number. It's been 2 months and 4-5 phone calls to Roger's fraud office and still waiting for answer. Maybe they don't want to resolve this issue or they can't or the...
Resolved! Add a data line for BYOD
I currently have a Rogers Infinite plan with 2 devices (phone/tablet). How do I add another data-only line to my plan if I want to bring my own device? Whenever I choose Add a line then BYOD, it wants me to upgrade my plan to 100 GB or 150 GB and doe...
Quebec tax
My sister moved in with me in Ottawa from Quebec. While she was told she could keep her number, she wasn't told that Quebec tax would be applied. She's now an Ontario resident. This doesn't make sense. *Added Labels*
Service Commendation
We had billing and Ignite service issues, and all issues were resolved in one call to Rogers Customer Care team member named Dami Olagipo, this is above & beyond expectation and of very high standard service for Rogers brand !!! ***Added Label...
Accounts open today Feb 19?
Is accounts open today, I need to call/msg in to do a change for my MIL's account. Basically mgere 2 locations into one billing. Thnx Bill ***Added Labels***
Resolved! Changing phone numbers
I see that if you use the self serve option online to change a phone number that it’s more cost effective. What is the price to do it self serve versus the $35? *Added Labels*
Door to Door Sales
I have a sign that says “no solicitation, thank you” clearly visible on my door and I keep getting very pushy Rogers sales people at my door. They do not accept no for an answer and so I have to just close my door. They also demand to know personal i...
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