I have to write this as I'm completely taken back and appalled by the customer service, the lies/or misinformation I've received over the past year! I've been a Rogers customer since 2001 and in general, I've been happy with the services offered as well as the customer service I've received. Now having said that, over the last year, I've been either lied to or not given the proper or full information of plans, services and prices. Every single month, I've had to try and navigate through the conveniently confusing detailed billing to make sure things were accurate. On several occasions, I've had the brain splitting task of trying to get any consistent answers from customer service.
This morning, I called once again to find out why my bill was almost $30 over and was once again shocked to find out that the shared Sim card I received for my tablet was only for data. Nowhere on my bill is that specified nor was that mentioned when I got the Sim card. Then when I asked to speak to a supervisor, I was told that I could not, nor could they help me... Let's just say that didn't go over very well and after 20 minutes or so, I was finally advised that the extra charge would be credited.... Oh, but we aren't finished with this incident...
After that wonderful conversation, I was then advised that my $75 monthly bill was now going up to $105 without consulting with me whatsoever. How is this even legal! I didn't change anything on the bill. I didn't ask for any changes and now it's skyrocketing $30 a month?
In 23 years as a customer, this is the first time I'm looking at other options as I absolutely don't have any words for what I'm feeling right now. As Rogers customers we are all being completely taken advantage of. Do you realize that I can get an unlimited international prepaid US phone plan that I can use in Canada at no extra charge for less than half of what I'm paying with Rogers? Unlimited calling, texting and data while in Canada.... What is going on here?
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