Mobile Internet Plans

[DmytroSt]

Why did the payment increase from $85 to $92.35? What are the other plans with a lower fee to keep mobile internet? How and in what order can I cancel your communication services?

***Edited Labels***

[RogersJermaine]

Hey @DmytroSt,

Welcome to the Rogers Community Forums, and thank you for your first post!

Unexpected charges on your bill can be quite a shock, and we do want to certainly assist you with getting the correct answers as to why.

Have you made any recent changes to your account?
Do you know if you had any discounts that may have ended?
Have you reviewed your bills to see if there were any notifications regarding any upcoming changes?

Without detailing any account-specific information, if you can provide some more details, we can further help you.

We look forward to your reply!

RogersJermaine

[DmytroSt]

Hello.
I regularly review my mobile phone bills. I haven't made any changes to my tariff plan or increased my internet allowance. The bill suddenly increased without any changes on my part, which was quite shocking.

I initially subscribed in March 2023, and only in the summer did I upgrade my plan to get more internet (100).

What has changed? Is it the internet quality, or is there a need for increased earnings despite no changes?

[RogersYasmine]

Greetings @DmytroSt ,

Thanks for visiting us in the community and for posting your billing concerns. 🙂

If not already done, I would recommend reviewing your last few invoices, to verify if there were any rate increase notifications. I know that we did have some recent rate increases that affected some customers, depending on which plan(s) they were on. 

If you are unsure and would like us to have a closer look, kindly send us a PM @CommunityHelps to get started. We'll be happy to help. 

Thank you,

RogersYasmine

[DmytroSt]

Hello again. I haven't received notifications about a tariff change. I've always paid $85 monthly. The latest bill was $92.35. I don't understand what happened. Did the connection improve, or did the air get more expensive? (Just kidding.) I request clarification and information on the reason for the tariff increase with a detailed explanation.