Helpless customer service

[Brian81]

Chat was not able to help.
Links given to reschedule an appointment leads to "contact us" page only.
Call system keypad choices are broken
Waited over an hour to get an agent and they too were not able to reschedule an installation appointment.
Eventually either the calls dropped, or they just gave up and hung up, TWICE!
I haven't even started using their service and I'm convinced that I should just stick with Bell.

***Edited Labels***

[RogersMoin]

Hello, @Brian81.

Thank you for your post, and welcome to our Community!

It isn't delightful to hear about the challenges you've faced while attempting to reschedule your installation appointment. Your experience is certainly not reflective of the level of service we aim to provide, and I completely understand your frustration.

To rectify this situation, please send us a private message at @CommunityHelps so we can reschedule the appointment. You can find details about our private messaging in this blog.

Your satisfaction is our priority, and we genuinely value the opportunity to restore your confidence in our services.

We look forward to assisting you further.

Regards,

RogersMoin