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Horrible customer service

I have been on hold to speak to a customer service representative 1:09:52z. Over a friggin hour this is terrible, horrendous service.I also tried to get help with chat on-line no response there either (been waiting 32 mins for someone to respond.This...

Upfront Edge

I would like to pay out the rest of my financed amount for my mobile device so I do not have to do so at the end of my 2 year contract. Is this possible? If so, after i have paid the $520 for keeping the device and the final amount of financed amount...

Lexiyangg by I've been around
  • 366 Views
  • 1 replies
  • 0 likes

Hardware Upgrade - Feedback

Why is it so hard to get a straight answer on upgrading especially at a deal time like black Friday, cyber Monday.I'm ok with waiting to get contacted but why should I have to email . Over 8 times, phone over 10 times , text, get the run around. Tran...

10GB bonus data removed

In October 2022 I was offered 10GB bonus data for my loyalty with Rogers - it stated it would be effective immediately and for 18 monthsIn July 2023 I was sent a text from Rogers stating that the 10Gb data bonus would continue to renew monthly as it'...

burtonjs by I've been around
  • 446 Views
  • 1 replies
  • 0 likes

Installation Charge For Moving

I’m not sure who should I reach out to get a resolve problem.I moved to a new house, and need to move my wifi too. Therefore I made a phone call to requested. The woman requested me to ordered an agent to come for help. Do I need to? She said I need ...

quynhnhg34 by I've been here awhile
  • 1059 Views
  • 4 replies
  • 1 likes

Equipment Return

I terminated my services Oct 12/23. My equipment was confirmed returned Oct 19/23. I am still getting billed for services and receiving daily phone calls asking me to pay the bill. I had spoke to Roger reps three times after receiving the first bill....

jman6 by I've been around
  • 483 Views
  • 1 replies
  • 0 likes

Data Usage on WhatsApp

Hello,I just opoened a Rogers account 2 days ago.I still had my former phone and barely used this line.Since then, I emitted 3 calls (2 by WhatsApp and one local) and checked my emails.I purchased the 15G infinity program and, to my surprise, I have ...

Anouck by I've been around
  • 2289 Views
  • 4 replies
  • 0 likes

No Customer support

I've been trying to get in contact with someone for 5 weeks now, calling twice a week. Each time, being on hold for over one hour and the last call, 2 hours. ( A Rogers representative called though while I was on hold to sell me something, I asked th...

GT17 by I've been around
  • 624 Views
  • 2 replies
  • 1 likes

Transfer of Responsibility

My wife passed away 4 months ago. I tried 3 mths ago to reach someone and I was on the phone for several hours... I gave up and have just been paying the account. I need to get her off and either take over or start new. How is this done and why does ...

Black Friday offer

Hello I thought I had signed up for an upgrade to our plan that was offered and now has dissappeared. It was suggested to come here via a Reddit conversation . I have a screen cap of part of the final offer but that is all.     ***Edited Labels***

Admiral by I've been around
  • 354 Views
  • 1 replies
  • 0 likes

Trade in iPhone 12 and got $0

I got the email that my trade in device is confirmed $0 value.The quote was $265. No scratch. No Damages. Battery problem? If so, why they didn’t check on site??It can’t make sense totally. I didn’t change it if I can know in advance. What’s the quot...

Kaz4 by I've been around
  • 406 Views
  • 1 replies
  • 0 likes

Ripped off by Rogers and collection company

You won't believe this. I canceled my Rogers due to moving and awaited my final bill after equipment return. I paid the $106 and 4 days later received a text to pay so I inadvertently paid it again. They sent me a refund of the full amount of the ext...

jworacing by I've been here awhile
  • 536 Views
  • 1 replies
  • 0 likes

Lease Buyout

I have an S22 and iphone se on two year lease. How much will buyout be on these phones?       ***Edited Labels***

Rogers Store 5222 Windermere Blvd - Rude staff

The staff do not accept "return phone" on upfront edge that was purchased in-store from them two years back, unless and until you TRADE it the new phone from them. He is rude too and said "DO NOT COME HERE AGAIN".   **Labels Added**    

alanjohn2 by I've been around
  • 362 Views
  • 1 replies
  • 0 likes

contacting Rogers CS

Today I've been trying to contact a Rogers CS for about seven hrs, from 9 am to 4 pm. to solve a billing problem by phone and online through that AI " live chat" assistant  Ana, who doesn't know anything . I went to the store and was told they don't ...

kfher by I've been around
  • 3354 Views
  • 11 replies
  • 1 likes

Unreasonable wait times

I’ve spent 5 hours of my day off trying to reach Rogers to change my bundle. I was on hold for 2 hours, then a Specialist came on the line to transfer me because there’s only one, unpublished department, that can cancel services. My time on this hold...

RRMA by I've been around
  • 5464 Views
  • 10 replies
  • 9 likes

Resolved! Ignite Total TV missing some channels

Several of the channels advertised as a part of this package appear to not be included on the actual package. Notably, since switching today I am no longer receiving Hollywood Suite (70s,80s,90s,00s), Discovery Science, Rewind, BBC News, NHK World, F...

james039 by I plan to stick around
  • 2994 Views
  • 4 replies
  • 1 likes

Resolved! Upfront Edge Refund No Updates

Hi there.The warehouse received my device on October 20th. It is now November 27th and I have yet to receive my upfront edge refund on my account. My services with Roger’s have been threatened to be interrupted while I’m waiting on this refund to pro...

pstefan98 by I'm here a lot
  • 575 Views
  • 2 replies
  • 0 likes

Gen 2 Modem Charge

Hi - I recently contacted Rogers/Shaw about my modem and was told my Internet 600 account qualified for a Gen 2 modem and was sent a new one and was also told there would be no additional charge to my account but I just went to pay my bill and see it...

bigalgae by I've been around
  • 375 Views
  • 1 replies
  • 0 likes

Upfront Edge Return Procedure

I was Rogers business customer for my life and now I decided to move to another service provider. I contacted Rogers customer care and they did not budge, so I moved. I have hard time figuring out how to return my upfront edge phone to rogers.. The r...