Last week, a Rogers sales representative pitched me a compelling promotion: 60GB for just $40 monthly, free from any extra fees. Today, post-SIM activation and switching, I find my plan outlined in an email - $50 monthly, no discounts, and an unexpec...
I currently have a galaxy s23 ultra. Unfortunately it has a crack in the screen on the side causing the screen to flicker to a grey color. Unfortunately I already used my 1st free repair/replacement meaning the only way to get this fixed is to pay fo...
I am very poor no money please reduce my bill I am very upset please help and network pooger 3g cloud to 4g *** Edited Labels ***
It’s normal that Roger’s staff let you hanging in the chat When someone want to cancel a cellphone line, just to not do it? After 25 m of waiting, the staff just close the chat when I told him that I wanted to cancel a cellphone line. I can’t believe...
Made a payment through my online back (Same Rogers account same back for the past 10 years. Rogers is claiming they cannot find my payment. My bank has verified and confirmed payment was made and went through with confirmation. Rogers still can't fin...
Hey there LIke many money is tight at the end of the month - is it possible to change billing cycle so that bills falls due after the first pay of the month? I did chat in and was told absolutely no way , which is strange it shoudn't be a huge de...
I'm very frustrated! I called Rogers Customer service wanting to switch my plan to Rogers55+ for $55 with 75GB. I was told I am able to switch my plan, and just need to go into a Rogers store. However, when I went into the store, I was informed th...
I have a bulk agreement with Rogers for my building, with a subscription to the 1Gbps Ignite plan. Recently, I received a notification from Rogers about an upgrade to a fibre-powered 1.5Gbps service. The notice mentioned that this was a Requires Acti...
I read in Q&A that I can upgrade a Save & Return phone from 2 months to 24 months of use. I thought it is that simple, so I didn’t think twice about getting the 15 Pro Max because I thought I could just upgrade it early without problems, that’s what ...
When I am in the USA and use Android Auto Google Maps, do I get charged that $12/day roaming fee if I keep my mobile data on? Is it using my phone's data or GPS satellite? *Added Labels*
Customer service is so bad, the company offers one thing and then installs something else, in my case, 500mb, when the deal was 1.5GB. It all started a week ago when they called me offering a special deal, the installation was scheduled for the weeke...
So my company offers a discount on Rogers cell phone service. My wife and I have been on the same plan for years. So many years in fact that the plan is way out of date. I called the Rogers rep and he offered me a plan that frankly was not competitiv...
I've contacted Rogers two days in a row and on both occasions they ended my chat while I was digesting the information they provided and responding to a question. I waited 6 mins for them to respond, they waited < 2 mins before terminating the conver...
Going to US for a week. My Canada Rogers plan states : Unlimited Canada+US Calling (to/from)Unlimited International Text, Picture and Video MessagesMonthly data at speeds up to 150MbpsAccess your data from Canada+US My Question is : does it mean i ca...
I have Rogers home internet and since I got that, I am being offered a mobile plan with Rogers as well. However, before shifting from my current provider, I wanted to confirm if I will I be charged for receiving texts while in the US? While the answe...
I’ve been with Roger’s for a year and a half and I own a few dollars and end up cutting my internet with out telling I step up a promise to pay for the 20th and they are telling they won’t trun on my internet until then I’m a Single mother who is an ...
Long story. 25 year customer with Rogers. 4lines. I paid for device protection when offered by Rogers rep and at no time was I provided information or terms after I purchased. The rep said once I have the protection you can claim whenever never sayin...
For over a month we've been getting emails (about 5 now) stating 'Work in your neighbourhood is about to begin". A few times now I've gotten voicemails stating work will begin on *insert date here. And each date I don't think any actual work has been...
Account suspended incorrectly and no internet for 8 daysn raised a move emrequest: I have raised a move request last week to move to a new house.bht instead of raising the move request, that had suspended my account a d an without internet for the ...
On Tuesday night a major fire occurred in our Vancouver neighbourhood, knocking out our home phone, home tv and home internet/wifi. We are serviced by Shaw Rogers. As of this morning the service is still out and not known when it will return. As a re...
