Compliments - Customer Service

[Mmcbride03]

Rafael rogers customer support representative SUPER HELPFUL:

Due to my father suffering a heart attack and was immoblised I had to step in to clear up past due charges of his account, and speaking to Rafeal he was not only super pleasant to speak with, but very very helpful and gave me great customer service.  He actually called me back instead of me having to call and be put on hold he made sure I was taken care of.  He was extremely understanding and helpful while putting through the payment arrangements.   

This is probably the most positive experience I have had with customer service. 

*Added Labels*

[RogersMoin · Accepted solution]

Hello, @Mmcbride03.

We're delighted you joined our Community. Thank you so much for your kind words and for sharing your positive experience with Rafael. We're sorry to hear about your father’s health issues and hope he is recovering well.

Rafael will be delighted to hear that he made a difference during such a tough time. There are two methods available for conveying your compliments to the management team:

• You can send a private message to @CommunityHelps to provide the details of your interaction. We detailed more info about our private messaging in this blog.
• You can submit a compliment form: Send a compliment form to Rogers.

Thank you for being a member of Rogers' family.

Cheers,

RogersMoin

[Jahdynj]

Great work by Avnish...6874
Knows his work very well.
Solved all our internet issues.
Keep up the work Avnish.

Woodbridge...

[evanoliver222]

I’d like to provide a reference for Muktar, with the contact ID: I2369866246. Muktar truly exemplified exceptional customer service throughout our interaction. His attention to detail, kindness, and in-depth knowledge were outstanding. He took the time to ensure I fully understood everything, explaining each step with clarity and patience—far beyond what I've experienced with other representatives. What stood out the most was his willingness to take his time and guide me through the process without rushing. His supportive and considerate approach made the entire experience much more pleasant, especially as I was navigating the website. Muktar’s professionalism and genuine kindness left a lasting impression, and I couldn’t be more appreciative of the assistance he provided.

[RogersYasmine]

Hello @evanoliver222 ,

A warm welcome to our community! We appreciate you taking a moment to write such a nice commendation for Muktar! We will be sure to inform his manager of the exceptional service he provided to you. 🙂

Kind regards,

RogersYasmine