Hello @YYC3301,
Welcome to the Rogers Community and thank you for posting. We appreciate you took the time to bring this up to our attention.
I can understand the frustration caused by agreeing to an offer that was not honored. We apologize for the inconveniences this may have caused you.
Has the situation evolved since you posted? It would be helpful to know whether you reached out to one of our representatives either by phone, live chat or social media, since noticing the bill discrepancy.
Was it for a new activation? Do you remember who "sold" you the promotional plan you accepted (i.e. in store, over the phone etc.)? We'd like to help you, if need be.
Looking forward to your reply!
RogersMaude
