Apparently with Phonebox, the porting out (to Rogers) process is not typical. As a Phonebox customer, we need to do an Ownership Transfer first. There are multiple steps involved. Could someone from Rogers chime in and explain how the process w...
Hi there, me and my wife has individual Rogers plan, is there a process to merge them as a family plan or into one account and share them with each other? I want to mainly use it for upgrade phones. plans etc **Labels Added**
Back in May, As part of loyalty offer, I received 10gb monthly data for 24 months and I accepted the offer. This made my total data 16 GB. However, it's not showing up in my account this month. After using 4.5 GB of data, now my account shows 1.5 GB ...
I want to confirm if I will be charged for receiving texts while in India. While the answer to this should be no as the plan offered to me includes Unlimited calling and texting within Canada. However, I heard from a few friends that tell me that if ...
Hi RCF, I'm hoping you can help me out. I got a call from Brian (?) back in March with a pretty good offer to switch back from Telus to Rogers. At the time I wasn't sure if I was under contract with Telus so I asked Brian to call me back but he nev...
How long waiti new phone.Early morning im order new phone. ***Edited Labels***
I'm in Mississauga and when I look on the webpage https://www.rogers.com/bundles/channels I noticed some channels are missing compared to what I have on my Nextbox. The missing channels are (even as flex):ABC CBS NBC FOX Are these just an oversi...
I just tried to update my cell number in the Contact Information area. Before it commits the change, it attempts to send an SMS to the number you have entered. The only problem is the verificaiton code NEVER gets sent. My internet is with Rogers, ...
I ordered the iPhone with promotion code, the billing offered without the discount, I spoke to several people and they confirmed this is error but no one fixed it, how can I complain, it’s impossible to get a human to fix it ***Edited Labels***
I cancelled my Rogers Internet back in June 26, 2023 and received my last bill; however, I received a new bill for the month after the cancellation. I checked my account and it looks like that rogers cancelled my service but restarted it without noti...
In error, recently I made 3 payments to my OLD Rogers account via online banking. When I contacted Customer Service they told me that they do not see the funds posted on the old account and referred me to my financial institution. I informed the repr...
My promotional price for ignite tv and internet expired on Dec 14, 2022. At the start of Dec I called to cancel my service as of that date.Then I got a bill on Dec 17 for $214. The charge on the bill was for usage "Dec 15- Jan 14" , strange as I alr...
I'm waiting for the Technician to show up for the appointment scheduled between 12-2 today to connect my service - it's 4 pm now.Customer service Mersida put me on hold for 1 1/2 hour - no resolution. And she was the 3rd person I spoke with. I'm on h...
I already canceled internet service and my last bill shows a credit balance of $27.24. Two months ago, I asked how to get my money refunded. The customer service agent told me that because I have my credit card registered they will refund my money th...
Hi there. Posting here because no one at Rogers will let you speak to a supervisor. I bought a new phone and plan a few weeks ago for my daughter as her phone was broken. I have been a customer with Rogers consistently since 1996 and felt the generic...
I went through a half hour sign up yesterday with all my bank info so I would not have to fuss about that every month. Today I got an email saying there would be a statement coming every month so I can click on PAY Why can't this company keep track o...
can somebody tell me where I can find the 'pay per use' rates while traveling in the US? I'm a Michigan/Ontario truckdriver and I want to ditch my roam like home.... $10/day is getting rediculous! **Labels Added**
Contact with Rogers to correct my plan.Would you imagine what happened after? Nothing. So, they did NOTHING.I don't know why customer support exist in Rogers. **Added Labels**
Hi,I have returned 2 phones after our contract has ended last june 2023. i have received update for my other phone (with credit on the next bill) but not the other one.Now, i have received a bill and i was charged for the other phone. how will i be a...
I returned a nonfunctioning 4K PVR via Canada Post using the label Rogers sent me I did not want to do this because I feared they would somehow lose it. I wanted to return it to a store and get an itemized receipt but they would not let me. N...
