I tried to Rogers another chance, but there service continues to worsen. I cancelled my services well before the 30 day mark (within 14 days), and shortly after cancelling, I began recieving notices that I owed $58.00. I attempted to resolve this 3 t...
I have been a Rogers customer for more than 20 years and have stayed with Rogers, even after all of the people on my street have moved to other providers. But the internet has been unstable for more than a month and when I called support, they told ...
I am surprised to discover that, as a 25 year customer, my loyalty to the company no longer means what it used to mean. It would appear that new activations, newcomers to the country and people upgrading their devices have access to feature-rich plan...
Hello, I'm currently in the process of trading in an iPad. From my understanding, there are only three conditions required for trading in an iPad: It must turn on.The touchscreen must work and not be cracked.All account information ...
I got a pretty good deal from a customer specialist. I had to visit the store twice because they did not set ot up as promised. Everthing was finally done today, but they switched plans on me and now my bill will be: 90$/months. ***Edited Label...
I just got off the phone with Roger’s because I wanted to get my old number back after accidentally changing it, meant to change my son’s number. They said it’s from a different carrier and gave me a number for something along the lines of porting. H...
Very rude customer service and hangs up customer. Both general customer service and validation team hung up on me when they know they are incompetent in their job. Never gonna stick with Rogers once contract is done. *Added Labels*
I accidently deleted a Rogers Yahoo email account. Yes, I waited a while to get connected with a support person, and ended up talking to several before the problem was resolved. But without exception they were polite, friendly and determined to fix...
I’ve been dealing with an issue for weeks. Two cases open with secondary support and no resolution. Sent in management escalation form (8 days ago) and no response. How does one get help? I don’t have it in me to call a 7th time, wait on hold for 30-...
I recently just had an open account with Rogers because I saw form their website that they are offering Fido users $50 for Infinite Essential plan when migrating to Rogers. I was entertained by the agent that time and I specifically mentioned that po...
Hello. I assume the negative balance will be refunded via cheque around a month after the final bill's date? ***Edited Labels***
Today I spent 30 minutes online trying to update my cable package now that my old cable box is no longer going to be supported. The BEST rate after 2 incorrect transfers was $20.00 per month higher than the posted, internet rate. We have been with Ro...
My neighbor had a new Rogers cable installed at their house. The cable was run diagonally across my front yard and it looks terrible. I understand they have the right to use my property within so many feet of the curb but this trench went across my p...
No internet for 3+ days now.First day on hold for 2 hours. They say it's a area problem and will be fixed in a day.Second day on hold for 90 minutes. The agent said that my ticket got closed and it never was a area problem. Will be fixed in a day.Thi...
I called into Rogers three days ago because of billing issues, and was offered a new plan/service for our home phone, TV and home internet. I was told we would receive the new internet modem and tv set top boxes in the mail. Our TV and home phone sto...
I am building a fence on my property and have gone though Ontario One Call for clearances to dig. There is a Roger's utility box on my property close to where I want to build my fence. Is there a minimum clearance I need to keep from this box? *A...
So today I spoke to someone online and asked how much my bill will be after my contract is over in July! I then asked if I cancel how many days must I provide! They said that I can cancel immediately on the day the contract is over! I was shocked and...
I migrated from Fido to Rogers in march 2024 and over the phone the sales agent was just phenomenal and offered me the best deal ever ... or I thought so . One of the benefits offered was a $100 credit due to Fido to Rogers migration . I was suppose...
Trying to upgrade iPhone & plan for well over 2 months. Escalated issue twice to Office of the President since Feb. 1/24. Rogers agents promised someone will call back in 3-5 days. It's already been two weeks and still no calls from Rogers. How long ...
Hello Rogers, I wanted to pass on my great experience with a Rogers employee at your Rogers - Mississauga Marketplace store. "Jeremiah" assisted me with the purchase of a Nokia FastMile 5G Gateway. He explained everything about the product to me in...
