Bill still showing as due, despite making a payment
Hello i paid my bill but i can still see its due date and my account ballance is negative 80 what should i do **Labels Updated**
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Forum Posts
Simple - get shipping label to return a device is impossible
Rogers I’m so disappointed in the customer experience I’ve received from your agents. Dropped calls, multiple transfers and dead endsFor the last week I’ve made multiple attempts to return the 5G home internet modem with sim, it works poorly and not ...
Resolved! Bulk account problems
I moved into a condo that has an internet bulk service. I called to get my unit set up but the customer reps keep telling me they cannot find the account number. This is very frustrating because I know everyone in the building uses it and the formal ...
Resolved! Winback calls failure
Hello, I switched from Rogers wireless (customer from long time, also ignite bundle customer) on May 2, 2024. From very next day I am receiving multiple calls (3 to 4 calls per day from +1 833 447 9898) until yesterday. Every time I pick the call nob...
Offers to switch plan
Got an offer to switch my plan within the app. To pay the same for more. So obvious no brainer. 130 gb at 1gb speeds for 60$ i agreed. Followed the prompt's. Consent. Terms of service etc. waited for an email. No email. No trace. Its been 3 days. Rep...
Balance & Payment
Payment I have to make the $43.00 in complete had money problem. *Added Labels*
$5 Automatic Payment Discount - Can I Opt Out / 55+ Plans
My phone plan is coming to an end soon and it looks as though I'll have to get a new plan regardless of if I keep my phone or get a new one. All the plans show the $5.00 automatic payment discount. Is there an option to opt out of the automatic payme...
End of life Digital Modem then forced to transfer to Ignite
I have been told my Digital Modem will be discontinued Oct 17, 2024 and I will have to transfer to Ignite. I looked at the Ignite Popular pkg with internet for $135.oo for 2yrs but when I logged in to my account the price went up to $170.00 and was m...
Resolved! Compliments - Customer Service
I had a fantastic experience with Roger’s products and service department. The quality of their offerings is top-notch, and the customer service provided by Chanel was exceptional. Chanel went above and beyond to ensure all my needs were met, making ...
Number port-in Start.ca voip to Rogers cell phone
Hi all, Believe it or not, I've gotten my first cell phone. I'm in the process of trying to transfer voip and internet from Start.ca to mobile and internet with Start.ca. I could use some confirmation that I'm doing this right, please. Received new...
Chat transcript is only saving the "Anna da bot" part?????
What kind of joke is this? If I'm chatting with an agent and consenting to a plan change or something, I better get a transcript of that dialog, otherwise what's mynproif of what I was told/promised? Thsi happened TWICE to me in the last week, so no...
Worse company ever
I have been with Rogers for so many years, I have had 5 phone lines with them and now I’m down to 3 phones lines, upgraded my phones only with Roger’s, and how is it possible to pay over $500 a month? No one in their right mind would pay this amount ...
Change my account by removing kids
I would like to remove two numbers from my account! ***Added Labels***
I have a tablet and recently asked for my line to be updated to allow 5G... device still only uses LTE+...
Hey all, i have a tablet plan, it previously was a "network access plan" and i was only connecting to LTE+, meanwhile another line on the same account was a "tablet access plan" was able to connect on 5g. I contacted support and asked them to change ...
ECF Sent to Collections
I cancelled a rogers internet account earlier this year. I signed up through an offer from FB marketplace around Feb 2022 and cancelled around Feb 2024. When I cancelled no one told me of any ECF fee, or that it was a small business account. When ...
Incorrect charge on my bill for Roaming which I DID not use.
I have a $12 charge for roaming usage for AT&T Wireless/USA. I DID NOT absolutely roam for even 1 minute as I was not out of the country. I have been unfairly charged in the past and when I contacted Rogers, their agent was so rude and refused to r...
Trying to cancel my account
I have already spent 2 hours waiting on the phone for a representative two days ago. The first gentleman didn't know how to cancel an account. The second gentleman assured me that the account would be cancelled the next day (yesterday) but his syst...
Resolved! Roaming and eSIM (Singapore)
I am travelling to Singapore for a week and all the eSIM services I have been exploring state the roaming must be turned on in order to use it. I don’t want to incur roaming fees, is that even possible? Thanks ***Edited Labels***
Extremely disappointed in Rogers Customer Service
This morning I placed a new order with a new plan, but everything went wrong, same situation as two years ago when I went through . just upgrading for a new phone. Rogers system deleted my apartment number from my shipping address at the time and cou...
400 credit limit
What is the 400 credit on my statement mean to my late payments. I'm given $400 credit limit but charged late fees. What is the reason for Rogers to give me any credit limit. If I must pay on time. What is the bookkeeping do. Gives the company more V...
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