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Resolved! WOW, great customer service Rogers, thank you!!

Today, I contacted Rogers to find out my data overage, then I got below snarky comment. I just want to say bravo Rogers, almost 20 years with you guys, had our high and lows, but this is something else. How do you train your employee with your custom...

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gtung by I've Been Around
  • 960 Views
  • 1 replies
  • 0 likes

Resolved! return a payment made to a wrong account

I have rogers internet service and the payment I made recently got posted to a incorrect rogers account. I called customer service asking them to transfer or refund but to my disappointment they said the payment cannot be transferred to my Rogers acc...

Maazu by I'm Here A Lot
  • 7077 Views
  • 15 replies
  • 0 likes

Resolved! Bill Payments are not being Received

Beware guys.Rogers coredit dept calling me for delayed payment where as I have paid full amount. I have paid more than I owe to rogers and still they are asking past due.Spent 2 hours on argument and they realize their mistake but not ready to accept...

Mahenddra by I've Been Around
  • 1043 Views
  • 1 replies
  • 0 likes

Resolved! CA$20 extra every month on my bill

Hello there, I would like to have your attention over an issue it has been going on for a long period. I am being charged every month for the last 1+ year and after calling a couple of times and visiting the Costco location to fix this problem I am s...

Resolved! iPhone Hardware Upgrade - Negative Experience

I preordered an iPhone 11 pro from Rogers and received it a week ago. The phone does NOT work upon arrival since it cannot connect to the Rogers network. Rogers asked me to return the device and as they have received my returned device, I found I am ...

Resolved! Upcoming Move and Sales/Followup calls

I received a call today that came up on my phone as Savi-Rogers. She knew about my upcoming move and the address I was moving to and offered me a good deal on an internet package through Rogers. Is this legitimate?  

alatrael by I've Been Around
  • 1011 Views
  • 1 replies
  • 0 likes

Resolved! Stellar Customer Service

Just a shout out to Rogers customer service. Over 10 years with Rogers, had to call another company customer service for a possible services switcheroo. Try that yourself and you won't take Rogers customer service reps for granted again.     ***Added...

pitaru by I've Been Around
  • 812 Views
  • 1 replies
  • 1 likes

Resolved! Confusing Cellular Plan Choices

I have the "share everything" Legacy Premium plan with 2GB of data, 2 iPhones and 2 iPads. Pretty Simple!  One phone is at $90/mo and the other is $65/mo.   ie. Talk - Unlimited Canada-wide Calling;  Text - Unlimited CanadaWide Sent & Received Text, ...

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User14 by I'm a Trusted Contributor
  • 7412 Views
  • 9 replies
  • 0 likes

Resolved! Phones arriving separately??

Last saturday I ordered 3 iPhone XR and 2 of them arrived on wednesday and the last one hasnt been seen.. The two that have already arrived are black and the one yet to be seen is red. Is this a common issue or what??       ***Edited Labels***

cheemaa by I've Been Around
  • 739 Views
  • 1 replies
  • 0 likes

Resolved! Additional Lines Discounts on Infinite Plan

Why can't I get this, phoned in billing support for 1 hr and she had codes apply but said my lines are to new.. I just switched to infinite plan last month and u say I can't get this. Like     ***Added Labels***

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cafekief by I'm an Enthusiast
  • 1143 Views
  • 1 replies
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Resolved! Plans

All I want is limited data 1 to 3 gigs. 500 minutes 500 texts Does such a plane exist? I find the site very cumbersome and I am old 77...thank you   *Added Labels*

Kos1 by I've Been Around
  • 935 Views
  • 1 replies
  • 0 likes

Resolved! Billed for Several Months After Cancellation

Hello,In Dec 2018 I cancelled my Rogers services after selling a property. Rogers did not effectively cancel the service, and kept billing and only sending paper bills to the old address, so I never received them.Rogers sent the account to a collecti...

Jm43 by I've Been Around
  • 989 Views
  • 1 replies
  • 0 likes

Resolved! TV/Internet/Homephone bundle vs. Internet + Homephone

Were coming to the end of a 3 year bundle and wanted to drop TV. We seriously dont watch it anymore.   We’ve been offered a new tv/inet/hphone bundle which is $4/month more than if we get unbundled internet + homephone only.   $4 doesn't sound like m...

BFlow by I Plan to Stick Around
  • 1222 Views
  • 3 replies
  • 0 likes

Resolved! Need Help | Deactivating VoiceMail service

HI,  Can anybody help me with instructions to deactivate voicemail service, I don't want to go on a 2 hours long waiting period on call with customer service. I am using Pixel 3 XL device.  Thanks in Advance.

Resolved! Receiving message "Joined not yet sharing" on Infinite Plan

I just switched the family to a shared infinite 10 plan.  data access works on all 4 phones, but one of the phones shows up as 'joined not yet sharing' when I try to set up the data usage alerts or set to SD, the usage bar doesn't show, either does t...

xx20 by I've Been Around
  • 806 Views
  • 1 replies
  • 0 likes

Resolved! MMS Messages - Picture & Video Msgs 50 cents each

  I was charged 50 cents per MMS messages - picture & video messages.  I can't find these extra charges, over and above texting plan, outlined on the Rogers website.   Where can I find this information?   Thanks in advance.     ***Added Labels***

falcios by I'm an Enthusiast
  • 1440 Views
  • 1 replies
  • 0 likes