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Resolved! Additional Lines Discounts on Infinite Plan

Why can't I get this, phoned in billing support for 1 hr and she had codes apply but said my lines are to new.. I just switched to infinite plan last month and u say I can't get this. Like     ***Added Labels***

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cafekief by I'm an enthusiast
  • 2362 Views
  • 1 replies
  • 0 likes

Resolved! Billed for Several Months After Cancellation

Hello,In Dec 2018 I cancelled my Rogers services after selling a property. Rogers did not effectively cancel the service, and kept billing and only sending paper bills to the old address, so I never received them.Rogers sent the account to a collecti...

Jm43 by I've been around
  • 1755 Views
  • 1 replies
  • 0 likes

Resolved! TV/Internet/Homephone bundle vs. Internet + Homephone

Were coming to the end of a 3 year bundle and wanted to drop TV. We seriously dont watch it anymore.   We’ve been offered a new tv/inet/hphone bundle which is $4/month more than if we get unbundled internet + homephone only.   $4 doesn't sound like m...

BFlow by I plan to stick around
  • 2544 Views
  • 3 replies
  • 0 likes

Resolved! Need Help | Deactivating VoiceMail service

HI,  Can anybody help me with instructions to deactivate voicemail service, I don't want to go on a 2 hours long waiting period on call with customer service. I am using Pixel 3 XL device.  Thanks in Advance.

Mohsin1122 by I've been around
  • 1734 Views
  • 1 replies
  • 0 likes

Resolved! Receiving message "Joined not yet sharing" on Infinite Plan

I just switched the family to a shared infinite 10 plan.  data access works on all 4 phones, but one of the phones shows up as 'joined not yet sharing' when I try to set up the data usage alerts or set to SD, the usage bar doesn't show, either does t...

xx20 by I've been around
  • 1619 Views
  • 1 replies
  • 0 likes

Resolved! MMS Messages - Picture & Video Msgs 50 cents each

  I was charged 50 cents per MMS messages - picture & video messages.  I can't find these extra charges, over and above texting plan, outlined on the Rogers website.   Where can I find this information?   Thanks in advance.     ***Added Labels***

falcios by I'm a reliable contributor
  • 2485 Views
  • 1 replies
  • 0 likes

Resolved! Billing day

What day of the month do the internet Bill's get sent out   *Added Labels*

Resolved! Infinite plan data sharing

I now have two numbers under my name and I am subscribing separate plans for these two numbers. If I change my plan of one number to infinite plan, can my other number share the unlimited data?       ***Edited Labels***

AM0611 by I've been around
  • 3283 Views
  • 1 replies
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Resolved! MyRogers account issue

when I tried to buy new smartphone with plan for new registration to rogers, I set the password and finally have an account to login. however, I canceled buying cellphone, I remained my account. after then I re-decide to buy and use same email, I can...

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MSRyu by I've been around
  • 2509 Views
  • 1 replies
  • 0 likes

Resolved! Single or Double name for holder of a Rogers Account?

Hello.    This is an esoteric question regarding the naming convention used for a Rogers Account. I suspect that the system can only handle one name as the Account Holder, not two.   Let’s say a couple called Don Smith and Jane White open a Rogers ac...

User14 by I'm a trusted contributor
  • 4186 Views
  • 2 replies
  • 0 likes